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6 results for Technical Support in Boston, MA

Inside sales client support

Leominster, MA
onsite
Permanent / Full Time
52000 - 60000 USD / Yearly
We are looking for an Inside Sales Client Support specialist to join our team in Massachusetts. This position serves as a key connection point for customers, sales partners, and internal teams, helping ensure orders, quotes, and service requests are handled accurately and on time. The ideal candidate brings strong customer service experience in a business-to-business setting, excellent attention to detail, and the ability to manage multiple priorities while maintaining a high standard of communication. Responsibilities:• Manage day-to-day communication with customers, prospects, and sales representatives by responding to questions, resolving order-related concerns, and providing timely updates on service issues.• Enter purchase orders into the company system promptly, review submitted information for completeness, and escalate discrepancies that could delay processing.• Evaluate customer orders and related terms carefully to confirm requirements can be fulfilled before finalizing transactions, partnering with internal teams when clarification is needed.• Prepare and update quotations, sales orders, and order revisions while maintaining a high level of accuracy and responsiveness.• Maintain organized records of customer interactions, requests, and supporting documents in accordance with established document retention practices.• Coordinate delivery activity by creating shipment records, supporting order fulfillment, and notifying customers of schedule changes such as delays or early releases.• Work closely with sales representatives and pricing partners to support changes in volume, delivery commitments, rebate programs, and other account needs.• Contribute to on-time delivery performance by tracking order progress, addressing issues quickly, and helping align customer expectations with operational capabilities. **For immediate consideration, please call me directly. Eric Lebow 508-205-2127 **
2026-04-27T00:00:00Z

Tier I/II Help Desk Support

Lexington, MA
onsite
Temporary / Contract
30 - 33 USD / Hourly
We are looking for a Tier I/II Help Desk Support specialist to provide responsive technical assistance for end users in Lexington, Massachusetts. This Contract position is ideal for someone with at least one year of experience supporting desktop environments, mobile devices, and ticket-driven service desk operations. The role focuses on resolving day-to-day hardware, software, and account issues while delivering clear communication and dependable customer service. Responsibilities: • Respond to incoming support requests and document all work accurately within the service desk ticketing system. • Troubleshoot issues involving Windows-based computers, user accounts, and common business applications to restore productivity quickly. • Assist employees with password resets, account access, and directory-related support tasks within Active Directory. • Provide hands-on and remote support for mobile devices, including Apple iPhone and Google Android platforms. • Support users working within Google Workspace by addressing access problems, application questions, and basic configuration needs. • Escalate more complex incidents when needed while keeping users informed on progress and expected next steps. • Prepare, configure, and maintain end-user workstations running Microsoft Windows 10 for daily business use.
2026-05-21T00:00:00Z

Service Technician

Boston, MA
onsite
Permanent / Full Time
65000 - 80000 USD / Yearly
We are seeking a Service Technician to join our team in Boston, Massachusetts. As a Service Technician, you will be instrumental in maintaining and repairing security systems, ensuring their optimal performance. This role involves working with a variety of technologies including Access Control, Alarm Systems, CCTV, Integrated hardware, Intercom systems, and Programming. Responsibilities: • Conduct regular inspections of security systems to identify and resolve issues • Maintain and repair access control systems, ensuring their optimal functionality • Regularly update and maintain customer records in the system • Perform programming tasks as necessary to ensure the effectiveness of security systems • Handle customer inquiries promptly and professionally • Stay updated with the latest industry trends and advancements in security systems • Adhere to OSHA 10-Hour safety regulations in all tasks • Work with integrated hardware and intercom systems to ensure seamless security operations • Install and maintain CCTV and alarm systems according to customer needs.
2026-05-19T00:00:00Z

End User Support Analyst

Westwood, MA
onsite
Permanent / Full Time
70000 - 85000 USD / Yearly
We are looking for an End User Support Analyst to provide hands-on technical assistance for employees in Westwood, Massachusetts. This position supports day-to-day end user needs across hardware, software, and Microsoft 365 tools while helping maintain a reliable and productive workplace technology environment. The role is fully onsite and is well suited for someone who enjoys resolving issues directly with internal users and managing support activities in a fast-paced office setting. Responsibilities:<ul><li>Deliver in-person and remote technical support for employees, addressing workstation, software, and access-related issues in a timely manner.</li><li>Troubleshoot problems involving Windows systems, Microsoft 365 applications, and general desktop functionality to restore normal operations quickly.</li><li>Manage incoming service requests, document resolutions, and keep ticket activity organized to ensure clear communication and follow-through.</li><li>Administer user accounts and permissions within Active Directory and related business systems as needed for onboarding and ongoing support.</li><li>Prepare, deploy, and maintain desktops, laptops, and peripheral equipment for new and existing staff members.</li><li>Track and organize technology assets and inventory, including equipment used to support office, warehouse, and shipping operations.</li><li>Coordinate support needs across office locations and assist with onsite technical coverage based on business priorities.</li><li>Contribute to operational improvements and support tasks related to workplace technology changes or internal system updates when required.</li><li>Coordinate light facilities management and office operations</li><li>Assist with IT asset management, shipping/receiving, and inventory</li><li>Work with vendors and document processes and activities</li></ul>
2026-05-12T00:00:00Z

Sales Support Manager

Framingham, MA
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Sales Support Manager to lead day-to-day support operations that strengthen retail sales execution and improve service for customers and internal teams in the Framingham, Massachusetts area. This role oversees a small support team, coordinates closely with sales partners, and helps keep pricing, item information, forecasts, and customer-facing materials organized and accurate. The ideal candidate brings leadership experience, strong communication skills, and a background in sales support within consumer products, brokerage, or specialty food environments. Responsibilities:• Guide and coach a team of sales support professionals, setting priorities and promoting consistent, high-quality execution.• Work closely with the sales organization to align operational support with customer goals, promotional plans, and revenue objectives.• Refine and manage core support activities such as deductions, rebate tracking, demand forecasting, item onboarding, and customer portal administration.• Assemble customer presentations, coordinate product sample requests, and prepare materials that help the sales team present effectively.• Oversee pricing updates, product record changes, and outbound communications to ensure customers receive timely and accurate information.• Maintain dependable customer, manufacturer, and product data across business systems to support reporting and daily operations.• Balance requests from clients, customers, and internal departments while keeping deadlines on track in a fast-moving business setting.• Monitor support workflows and identify opportunities to improve efficiency, accuracy, and responsiveness across the team. For immediate consideration, please call me directly 508-205-2127 Eric Lebow
2026-04-24T00:00:00Z

Customer Service Representative

Burlington, MA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a busy customer operations team. This long-term contract position is ideal for someone who enjoys managing customer needs, coordinating order activity, and delivering responsive service in a fast-moving environment. The person in this role will act as a key point of contact for customers and internal partners, helping ensure orders move efficiently from request through resolution while maintaining accuracy and compliance. Responsibilities: • Serve as a primary contact for customers and internal teams, providing timely updates and attentive support across the full order lifecycle. • Enter and manage orders for products, software, and project-related requests with a high level of accuracy while following established booking and documentation standards. • Track open, delayed, and held orders, address exceptions proactively, and coordinate next steps to keep commitments on schedule. • Handle customer concerns from initial intake through resolution, investigating underlying issues and driving effective outcomes. • Research problems related to shipping, invoicing, production, and scheduling, then work with the appropriate teams to remove barriers and restore progress. • Review customer agreements and commercial terms to confirm order handling aligns with contractual obligations and internal compliance requirements. • Maintain regular communication with customers who have staged releases, blanket purchase orders, or orders requiring follow-up to ensure expectations remain clear. • Partner closely with cross-functional groups involved in the quote-to-cash process to balance service quality, operational needs, and business priorities. • Contribute ideas that improve workflow efficiency, reduce repeat issues, and strengthen the overall customer experience.
2026-05-21T00:00:00Z