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5 results for Service Desk Manager in Boston, MA

Help Desk Manager

Norwell, MA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Help Desk Analyst to cover a leave at our client south of Boston. IT Responsibilities:<ul><li>Provide Tier 1-2 support for desktops, laptops, mobile devices and peripherals.</li><li>Manage user accounts, permissions, and security groups in Microsoft AD and Microsoft 365 Admin Center.</li><li>Support, maintain, and troubleshoot SharePoint sites, libraries, and workflows.</li><li>Basic troubleshooting knowledge of iPads, iPhones, laptops, desktops, Microsoft Windows, and Office 365 applications.</li><li>Assist with onboarding new users, ensuring new users have a seamless IT experience from day one</li><li>Assist with software and hardware upgrades and deployments</li><li>Maintain accurate records of technical support requests and resolutions in a Support Desk ticketing system</li><li>Stay informed about emerging technologies and trends in end-user support and customer service best practices</li></ul>
2026-04-17T00:00:00Z

Help Desk/Desktop Support Analyst

Bedford, MA
onsite
Temporary
27.7115 - 32.087 USD / Hourly
Position Purpose: The Help Desk Support Specialist will provide Tier 1–2 technical support across the organization. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a proven track record of delivering high-quality end-user support in a fast-paced environment. This position will report into Manager, Help Desk. Key Responsibilities: · Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues. · Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word). · Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation. · Monitor and respond to tickets via the help desk system within established SLAs. · Assist with VPN, MFA, and SSO issues. · Administer user accounts in Active Directory, Azure AD, and Microsoft 365 admin center. · Perform routine system maintenance, updates, and security compliance checks. · Support conference room video conferencing devices and systems (e.g., Teams Rooms, Neat, Zoom). · Follow IT asset management procedures, tracking hardware inventory and lifecycle replacement. · Provide clear, friendly, and effective communication to users at all technical levels. · Document troubleshooting steps, resolutions, and knowledge-base articles. Required Skills & Experience: · 3+ years of experience in an IT help desk or technical support role. · Strong understanding of Windows 10/11, macOS, Microsoft 365, and common enterprise applications. · Experience with Active Directory, Azure AD, MFA, and identity management. · Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.). · Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi). · Strong customer service mindset and ability to multitask. · Excellent communication and interpersonal skills. · Ability to work independently and as part of a team. · Problem-solving mindset with attention to detail. · Strong organizational skills and ability to prioritize work. · Experience supporting Teams Rooms or enterprise A/V equipment, compTIA A+, Network+, or Microsoft certifications, basic scripting knowledge (PowerShell) and familiarity with cybersecurity best practices and incident reporting is preferred.
2026-04-03T00:00:00Z

Office Manager

Londonderry, NH
onsite
Permanent
0 - 0 USD / Yearly
Position OverviewWe are partnering with a growing organization to identify an experienced Organizational Manager to provide high‑level administrative, operational, and coordination support to the Executive Team. This role is critical to ensuring accountability, structure, and execution across the organization.The ideal candidate is a highly organized, proactive professional who thrives in a fast‑moving environment, anticipates needs before they arise, and ensures initiatives are completed accurately and on time. Success in this role directly impacts the effectiveness and pace of the entire organization.This position requires a strong sense of ownership, exceptional attention to detail, and the ability to work closely with senior leadership to keep priorities aligned and moving forward. Key ResponsibilitiesExecutive & Organizational Support<ul><li>Provide comprehensive administrative support to the Executive Team, ensuring priorities, deadlines, and communications are managed proactively</li><li>Serve as the central point of coordination to track the status, progress, and flow of all organizational projects</li><li>Monitor accountability across teams, working with managers and stakeholders to resolve issues and keep initiatives on schedule</li><li>Maintain clarity and follow‑through on open action items, deadlines, and commitments</li></ul>Communication & Coordination<ul><li>Manage and streamline executive communications, including email, phone calls, and internal correspondence</li><li>Collect, organize, and synthesize information across the organization to support executive decision‑making</li><li>Ensure consistent, accurate, and timely communication across all stakeholders</li></ul>Administrative & Operational Management<ul><li>Coordinate executive calendars, meetings, and scheduling</li><li>Organize and manage travel arrangements and accommodations for work‑related trips throughout the year</li><li>Act as the primary point of contact for executive inquiries, internal requests, and visitors to the headquarters</li><li>Manage office operations, including supplies, stationery, and internal events</li></ul>HR & People Operations<ul><li>Oversee HR‑related functions including benefits administration, hiring coordination, employee tryouts, and onboarding</li><li>Support leadership with employee documentation, organization, and process adherence</li></ul>Problem Solving & Continuous Improvement<ul><li>Proactively identify challenges, bottlenecks, or inefficiencies and drive resolution</li><li>Support continuous learning by engaging in weekly professional development and learning pathways</li><li>Perform additional duties and special projects as assigned</li></ul>
2026-04-06T00:00:00Z

Front Desk Coordinator

Boston, MA
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a detail-oriented Front Desk Coordinator to join our team on a contract basis in West Newton, Massachusetts. In this role, you will be the first point of contact for customers, ensuring a smooth and attentive experience. Your organizational skills and ability to multitask will be key to managing daily operations effectively. Responsibilities:• Greet and assist customers in a friendly and attentive manner, addressing inquiries and providing accurate information.• Handle incoming calls and emails, ensuring prompt responses and effective communication.• Perform accurate data entry to maintain records and update customer information.• Process work orders efficiently and ensure all documentation is complete.• Coordinate front desk activities, including scheduling and managing appointments.• Collaborate with team members to resolve customer issues and ensure satisfaction.• Maintain a clean and organized reception area to create a welcoming environment.• Monitor inventory levels for office supplies and submit replenishment requests as needed.• Provide administrative support to other departments when required.
2026-04-02T00:00:00Z

Front Desk Coordinator

Mattapan, MA
onsite
Temporary
21.85 - 25.3 USD / Hourly
We are looking for a highly organized and customer-focused Front Desk Coordinator to join our team on a contract basis in Mattapan, Massachusetts. In this role, you will be the primary point of contact for visitors and residents, ensuring smooth office operations and delivering exceptional service. This position is ideal for someone who thrives in a fast-paced environment and excels at multitasking. Responsibilities: • Greet visitors and residents with professionalism and address their inquiries promptly. • Manage incoming and outgoing calls, ensuring accurate message handling and effective communication. • Oversee mail distribution, including organizing, sorting, and coordinating outgoing shipments. • Maintain organized and up-to-date office files and records. • Collect rental payments from residents and ensure accurate documentation of transactions. • Assist with resolving customer concerns and provide support for property-related matters. • Input and manage data accurately, including work orders and other administrative tasks. • Collaborate with the management team to ensure a high level of operational efficiency. • Monitor office supplies and coordinate replenishment when needed.
2026-04-15T00:00:00Z