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2 results for Records Specialist in Boston, MA
- Westborough, MA
- onsite
- Permanent / Full Time
- 54340 - 58520 USD / Yearly
- <p>We are looking for a Collections Specialist to support timely payment recovery and maintain strong customer relationships for our team in Westborough, Massachusetts. In this role, you will work directly with customers and internal partners to resolve outstanding balances, address account concerns, and help reduce delinquency through thoughtful follow-up. The ideal candidate brings sound judgment, clear communication, and a service-oriented approach to accounts receivable activities.</p><p><br></p><p>Responsibilities:</p><p>• Contact customers with overdue balances through regular outbound outreach and guide conversations toward prompt payment arrangements.</p><p>• Respond to inbound account inquiries with accuracy and professionalism, helping customers understand balances and available resolution options.</p><p>• Review aging data to identify delinquent accounts, track collection progress, and summarize past-due trends for leadership visibility.</p><p>• Work closely with sales and contract teams to investigate billing concerns, settle disputes, and remove barriers to payment.</p><p>• Monitor incoming payments and follow up quickly when commitments are missed or additional action is needed.</p><p>• Initiate refund requests and coordinate the appropriate follow-through to ensure account adjustments are completed correctly.</p><p>• Use problem-solving skills to address customer issues, reduce escalations, and support positive account outcomes.</p><p>• Contribute ideas that improve collections workflows, strengthen service quality, and support an efficient credit and collections operation.</p>
- 2026-07-23T00:00:00Z
- Middleboro, MA
- onsite
- Permanent / Full Time
- 65000 - 85000 USD / Yearly
- <p>We are seeking an experienced Collections Specialist to join a well-established, family-owned technology company near Lakeville, MA. For over 100 years, this organization has served as a trusted technology partner to clients across a variety of industries, earning a reputation for exceptional service and long-term customer relationships.</p><p><br></p><p>In this role, you will work closely with a loyal client base to resolve billing discrepancies, manage outstanding receivables, and ensure timely collections. As a key member of the accounting team, you will play an important role in supporting the company's financial health and cash flow.</p><p><br></p><p>If you are looking for a stable, long-term opportunity with a growing organization that values its employees and promotes a collaborative culture, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Evaluate customer and distributor credit worthiness.</p><p>• Assess credit risk in granting credit terms and establish credit lines.</p><p>• Collect from all our customers and record payments.</p><p>• Communicate via email and telephonically with customers, vendors, and Ockers employees.</p><p>• Investigate disputed balances and correct errors such as misapplied payments, late charges, direct deposit errors, or overpayments.</p><p>• Create AR reports and work both internally and externally to keep accounts current.</p><p>• Keep information in an organized and accessible system for review and backup.</p><p>• Perform other duties as requested.</p><p><br></p><p>Required Experience:</p><p>• 5+ years' experience in a Collections role</p><p>• Bachelor's degree or experience equivalent</p><p>• Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities</p><p>• Experience with ERP systems and proficiency in Excel and Outlook</p><p>• Strong internal and external customer service abilities</p>
- 2026-07-07T00:00:00Z