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14 results for Noc Technician in Boston, MA

Tech Support Manager

Merrimack, NH
onsite
Permanent / Full Time
- USD / Yearly
Application Support Team Manager (SaaS)We’re looking for a hands-on Application Support Team Manager to lead a customer-facing support team in a fast-growing SaaS environment. This role blends leadership, technical problem-solving, and customer engagement—perfect for someone who thrives on keeping clients happy and systems running smoothly. What You’ll Do:<ul><li>Lead and mentor a team supporting external customers across a SaaS platform</li><li>Own incident management, escalations, and SLA performance</li><li>Partner with engineering and product teams to resolve issues and improve the user experience</li><li>Drive process improvements, knowledge sharing, and support best practices</li></ul>If you enjoy leading teams, solving complex issues, and making customers say “wow,” this is your role.
2026-06-08T15:43:46Z

Network Engineer

Lawrence, MA
onsite
Temporary / Contract
63.34 - 73.34 USD / Hourly
We are looking for an experienced Network Engineer to support and enhance complex enterprise network environments. This Long-term Contract position is ideal for a detail-oriented individual who can combine deep technical expertise with strong project coordination and stakeholder communication. The role will focus on maintaining secure, high-performing connectivity across corporate, retail, cloud, and data center networks while contributing to infrastructure improvements and scalable solution design. Responsibilities: • Deliver advanced Tier 2 and Tier 3 network support by diagnosing escalated issues, resolving service disruptions, and identifying underlying causes across enterprise environments. • Deploy and improve network infrastructure solutions, including security-focused changes involving firewalls, access segmentation, trust boundaries, and external partner connectivity. • Meet with business and technical stakeholders to collect project requirements, understand application traffic patterns, and translate operational needs into network solutions. • Create structured rollout plans that clearly outline implementation steps, milestones, dependencies, and communication points for assigned initiatives. • Assess opportunities to strengthen global network performance, resiliency, and security through informed recommendations based on routing, switching, and traffic flow analysis. • Perform technical planning for new and evolving technologies by applying architectural guidance, supporting deployment strategies, and contributing to network standards. • Develop solution designs and proposals that align business needs with established engineering practices and support application connectivity requirements. • Produce clear project and operational documentation, including technical diagrams, implementation records, budget inputs, workflow details, and transition materials for support teams. • Lead assigned network projects through completion by coordinating tasks, tracking progress, and maintaining regular communication with stakeholders and delivery partners. • Provide direction to entry-level engineers and external vendors during configuration, implementation, testing, and ongoing operational activities.
2026-06-17T13:38:49Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary to Hire
31.66 - 36.66 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver Tier 2/3 desktop and end-user support across a growing client portfolio in Boston, Massachusetts. This contract position with permanent potential is ideal for someone who enjoys balancing remote support with occasional onsite service, while working directly with clients in a fast-moving, multi-environment setting. You will handle escalated technical issues, contribute to infrastructure and device-related projects, and partner with engineers to keep client systems operating reliably. Responsibilities: • Resolve escalated desktop, application, and access-related issues for assigned client accounts through a mix of remote troubleshooting and onsite support. • Manage daily service requests and incident tickets in ConnectWise, maintaining accurate documentation, status updates, and time tracking. • Visit client locations as needed for scheduled support, urgent troubleshooting, hardware deployment, and hands-on technical assistance. • Support Microsoft 365 technologies, including user access, Office applications, SharePoint, and general account administration. • Assist with employee onboarding and offboarding by preparing devices, configuring accounts, assigning licenses, and validating access. • Coordinate laptop setup, imaging, refresh activities, warranty-related follow-up, and rollout of new equipment across client environments. • Provide support for connectivity issues involving remote access tools, VPN solutions, and endpoint communication with business systems. • Contribute to project-based work such as infrastructure upgrades, equipment testing, office technology improvements, and environment standardization. • Partner with engineering teams on more advanced network and security matters, including occasional work involving switches and firewalls. • Track hardware and software assets, support purchasing activities, and help maintain accurate licensing and inventory records.
2026-06-22T21:13:43Z

Senior Director of Engineering

Boston, MA
onsite
Permanent / Full Time
190000.00 - 250000.00 USD / Yearly
We are looking for a Senior Director of Engineering to lead platform innovation and guide the development of advanced software solutions in Boston, Massachusetts. This leader will shape engineering direction for AI- and automation-driven products, support high-performing managers and teams, and partner closely with product and technical stakeholders to turn strategy into scalable execution. The ideal candidate brings a strong software development foundation, excels in customer-facing environments, and is energized by mentoring teams while influencing architecture, delivery, and long-term platform growth. Responsibilities:• Define and lead the engineering strategy for a next-generation platform focused on AI and automation• Manage and develop engineering leaders, with direct oversight of two engineering managers and broader responsibility for a team of approximately 10 to 15 engineers.• Translate product vision and roadmap priorities into technical plans that support scalable, reliable, and secure platform delivery.• Guide architectural decisions, participate in design discussions, and contribute meaningful feedback during code reviews and technical evaluations.• Oversee the creation and validation of proof-of-concept solutions to assess emerging technologies and accelerate product innovation.• Partner with cross-functional leaders to advance AI adoption across products and bring new intelligent capabilities to market.• Strengthen team performance through effective people leadership, delivery planning, process improvement, and strong project execution practices.• Engage with customers and internal stakeholders to understand business needs, communicate technical direction, and align engineering outcomes with user impact.• Maintain an on-site leadership presence in Boston, Massachusetts one day per week to support collaboration with executive and engineering partners.
2026-06-03T19:44:05Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary / Contract
31.66 - 36.66 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide front-line technical assistance for a fast-paced health pharm/biotech environment in Cambridge, Massachusetts. This Long-term Contract position will support both onsite employees across multiple local buildings and remote users, delivering responsive service for everyday hardware, software, and account-related issues. The role is ideal for someone who enjoys hands-on problem solving, user interaction, and working as part of a collaborative support team. Responsibilities: • Diagnose and resolve desktop, laptop, and peripheral issues to keep employees productive in both onsite and remote settings. • Manage user support requests involving account access, password resets, and account unlocks while maintaining accurate system access records. • Provide day-to-day administration and support within Active Directory, including user account updates and related access tasks. • Assist end users with Microsoft 365 applications and address collaboration issues involving Zoom and Microsoft Teams. • Deliver in-person technical assistance through a walk-up support kiosk and offer direct troubleshooting for hardware and software concerns. • Track, update, and close support requests through ServiceNow while handling a mix of Level 1 through intermediate Level 2 support tickets. • Support multiple office locations in Cambridge, Massachusetts, while also responding to requests from remote users in other locations. • Contribute to endpoint and support initiatives such as Windows 11 deployment efforts, Intune rollout activities, and patch management improvements using ManageEngine.
2026-06-25T19:08:44Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary / Contract
27.71 - 32.09 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for end users in Cambridge, Massachusetts within the health pharm/biotech sector. This Long-term Contract position is ideal for someone who enjoys face-to-face support, thrives in an onsite environment, and can provide dependable service across desktop, account, and collaboration technologies. You will join a collaborative support team and help maintain a productive user experience for employees across multiple local offices and remote staff. Responsibilities: • Provide onsite desktop and walk-up kiosk support for employees, resolving technical issues in a timely and thorough manner. • Diagnose and fix hardware, software, and operating system problems across Windows 10 and Windows 11 environments. • Manage user account support through Active Directory, including password resets, account unlocks, and related access assistance. • Assist end users with Microsoft 365 applications and support collaboration tools such as Zoom and Microsoft Teams. • Handle service requests and incidents through ServiceNow, addressing a range of Level 1 to Level 2.5 support needs. • Deliver hands-on troubleshooting for devices and user workstations to restore functionality and minimize downtime. • Support technology initiatives such as Windows 11 rollout activities, Intune deployment, and patch management efforts using endpoint tools. • Provide technical assistance to users across multiple Cambridge, Massachusetts locations as well as remote team members. • Collaborate with a larger desktop support group to ensure consistent service delivery for a high-volume user population.
2026-06-03T19:14:13Z

Systems Administrator

Boston, MA
onsite
Temporary / Contract
42.75 - 49.50 USD / Hourly
We are looking for a Systems Administrator to support and maintain core infrastructure for a Contract position based in Boston, Massachusetts. This role focuses on administering Microsoft-centered environments, virtual server platforms, storage solutions, and network systems that keep daily operations running efficiently. The ideal candidate brings hands-on technical expertise, strong problem-solving ability, and a practical approach to supporting stable, secure enterprise systems. Responsibilities: • Manage and optimize Microsoft 365 services, ensuring reliable administration of cloud-based collaboration and productivity tools. • Administer Active Directory environments, including user access, group policies, and directory services maintenance. • Support VMware infrastructure and Windows Server platforms by handling configuration, performance monitoring, and ongoing system upkeep. • Maintain enterprise storage environments and help ensure data availability, system reliability, and efficient capacity usage. • Oversee network components such as switches, firewalls, wireless access points, and connectivity circuits to promote secure and dependable operations. • Troubleshoot infrastructure issues across server, cloud, storage, and network domains, resolving incidents in a timely manner. • Apply system updates, patches, and administrative changes to strengthen performance, stability, and security across the environment.
2026-06-18T15:43:51Z

IT Administrator

Waltham, MA
onsite
Permanent / Full Time
90000.00 - 100000.00 USD / Yearly
We are looking for an IT Administrator to support day-to-day technology operations for employees and office environments in Waltham, Massachusetts. This role is responsible for maintaining reliable systems, assisting users with technical issues, and helping strengthen infrastructure, security, and overall IT service quality. The ideal candidate brings hands-on systems administration experience, sound troubleshooting ability, and a proactive approach to improving technology performance. Responsibilities: • Deliver timely technical support to onsite and remote employees by resolving hardware, software, and connectivity issues. • Prepare, deploy, maintain, and retire end-user devices while ensuring systems remain properly configured and up to date. • Administer core network components, including firewalls, switches, and wireless equipment, to support stable and secure operations. • Track system health, network availability, and security conditions, and address issues before they affect business operations. • Manage Windows Server services such as Active Directory, Group Policy, and shared file environments. • Support Azure-based resources and oversee cloud systems used for business and production needs. • Strengthen IT security through patching, endpoint protection, access governance, and routine control reviews. • Maintain accurate inventories of technology assets and oversee software licensing compliance. • Support physical access and environmental protections for IT-controlled spaces, including server rooms and restricted areas. • Recommend and implement practical upgrades that improve infrastructure reliability, efficiency, and security.
2026-06-25T16:53:43Z

Help Desk/Desktop Support Analyst

Reading, MA
onsite
Temporary / Contract
30.00 - 35.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for staff and faculty in Reading, Massachusetts. This Contract position focuses on resolving day-to-day hardware, software, and service desk issues while helping maintain reliable technology operations across the organization. The ideal candidate is comfortable supporting Windows-based environments, managing equipment inventory, and delivering responsive end-user assistance in a fast-paced setting. Responsibilities: • Provide front-line technical assistance for end users by diagnosing and resolving issues related to computers, email, software, and peripheral devices. • Route more complex problems to the appropriate technical specialists and follow through to help ensure timely resolution. • Set up, image, install, test, and deploy desktops, laptops, operating systems, and approved applications for new and existing users. • Perform routine maintenance, basic repairs, and cleaning for computer equipment and related devices to keep systems in dependable working order. • Track loaner devices, maintain technology inventory records, and coordinate warranty service and repair activity for covered equipment. • Administer the service desk platform, including ticket documentation, operational settings, reporting, and dashboard updates. • Evaluate hardware performance, document recurring issues, and recommend equipment adjustments or replacement options when needed. • Support equipment moves, reconfigurations, and physical deployments while helping ensure proper setup and adherence to recommended standards. • Partner with IT leadership on end-user communications, technology distribution, maintenance planning, and budget-related recommendations.
2026-06-09T17:58:59Z

Help Desk/Desktop Support Analyst

Providence, RI
onsite
Permanent / Full Time
80000.00 - 100000.00 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to provide advanced technical support for end users in Newport, Rhode Island. This position is suited for a hands-on, detail-oriented individual who can diagnose complex issues across desktops, collaboration platforms, identity tools, and network-connected environments while delivering a high standard of service. The role also requires clear communication, strong documentation habits, and the ability to support both everyday user needs and higher-priority escalations effectively. Responsibilities:• Provide high-level desk-side and remote support for hardware, software, account access, and connectivity issues across a multi-system environment.• Act as an escalation point for complex incidents, independently investigating root causes and driving issues through resolution with full ownership of assigned tickets.• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, Intune, Autopilot, and Entra ID, to support user access, device management, and collaboration needs.• Manage and troubleshoot core identity and endpoint technologies such as Active Directory, Group Policy, and Windows-based desktop environments.• Diagnose network-related problems involving TCP/IP, VLANs, wireless infrastructure, and voice or endpoint connectivity to restore reliable user service.• Maintain detailed service records, document troubleshooting steps, and follow established IT support procedures and compliance standards consistently.• Deliver responsive support to employees and senior business stakeholders, adapting technical explanations to match varying levels of user experience.• Travel between supported office locations as needed and assist with occasional on-site support requirements outside the primary office.• Contribute to a security-focused support model by applying best practices for access control, device administration, and incident handling.
2026-06-18T17:33:47Z

Services Operations Administrator

Woburn, MA
remote
Temporary / Contract
20.00 - 22.00 USD / Hourly
We are looking for a detail-oriented Services Operations Administrator to support day-to-day operational and financial coordination for a hybrid team based in Woburn, Massachusetts. This Long-term Contract position plays an important role in improving workflow efficiency, maintaining accurate purchase order and invoicing activity, and providing dependable support to internal departments as well as customers and vendors. The ideal candidate brings strong organizational skills, sound financial judgment, and a customer-focused approach to managing requests, resolving issues, and keeping processes on track. Responsibilities: • Drive process enhancements that improve efficiency, accuracy, and consistency across operational and financial workflows. • Partner with Operations, Accounting, customers, and vendors to deliver responsive support and maintain strong working relationships. • Oversee purchase orders from creation through completion, including status tracking, updates, extensions, cancellations, and closures. • Review incoming requests to confirm they meet business policies, financial standards, and required turnaround times. • Reconcile pass-through charges and related billing details to support accurate invoicing and contract compliance. • Analyze reports tied to fees, invoicing activity, budgets, and purchase order balances to identify discrepancies or risks. • Investigate purchase order exceptions, coordinate with cross-functional teams to resolve issues, and escalate complex matters when necessary. • Assist with project setup activities, validate fees, and help reinforce standardized practices across the function.
2026-05-28T19:54:11Z

Systems Administrator

Waltham, MA
onsite
Temporary to Hire
50.00 - 62.00 USD / Hourly
We are looking for an experienced Systems Administrator to support day-to-day technology operations for employees and office environments. This contract opportunity is ideal for someone who enjoys balancing hands-on user support with infrastructure administration across on-premises and cloud systems. The role focuses on keeping business technology secure, reliable, and efficient while helping improve the overall IT environment. Responsibilities: • Deliver technical assistance to onsite and remote employees by diagnosing and resolving hardware, software, and connectivity issues. • Configure, deploy, maintain, and retire end-user devices while managing the full lifecycle of desktops, laptops, and related equipment. • Support and maintain core network components, including firewalls, switches, wireless platforms, and routing hardware, to ensure stable operations. • Administer Windows Server technologies such as Active Directory, Group Policy, and file services to support secure user access and system functionality. • Manage Azure services and cloud-based environments, including identity administration and ongoing platform support. • Strengthen IT security through patching, endpoint protection, access management, and routine monitoring of system health and risk exposure. • Maintain accurate records for hardware assets and software licensing to support compliance, budgeting, and operational planning. • Oversee technology-related physical security systems and help ensure server rooms and restricted IT spaces remain secure and properly maintained. • Evaluate infrastructure performance and recommend practical improvements that enhance reliability, security, and user experience.
2026-06-11T18:36:32Z

ERP Integration Manager

Hampton, NH
onsite
Temporary / Contract
- USD / Hourly
We are looking for an experienced ERP Integration Manager to lead data, integration, and reporting strategy for a major Oracle Fusion program. This long-term contract position will guide implementation decisions, establish sustainable data practices, and provide long-range ownership of reporting and integration capabilities after deployment. The role is ideal for an experienced candidate who can balance hands-on technical leadership with strong oversight of design quality, scalability, and compliance needs. Responsibilities: • Serve as the primary internal leader for data, reporting, and system integration solutions delivered as part of the Oracle Fusion implementation. • Assess proposed architectures, interface designs, and reporting approaches to confirm they are supportable, scalable, and aligned with business objectives. • Gather and define operational and regulatory reporting needs early in the project lifecycle to reduce downstream gaps and rework. • Review integration and reporting deliverables for quality, maintainability, and adherence to established technical standards. • Direct data conversion activities, including extraction, loading, validation, and reconciliation approval for successful deployment. • Create and maintain detailed runbooks and support documentation for data flows, interfaces, and reporting processes. • Manage and improve integrations connecting Oracle Fusion, work and asset management platforms, and related enterprise applications after go-live. • Produce and enhance cross-platform reporting and analytics that support financial, operational, and asset-related decision-making. • Evaluate the effect of recurring Oracle Fusion releases on existing integrations and reports, and coordinate updates as needed.
2026-06-08T17:54:14Z

Systems Administrator

Merrimack, NH
onsite
Permanent / Full Time
- USD / Yearly
Overview:We’re seeking a Systems Administrator with strong Microsoft Azure experience to support and enhance a modern cloud and infrastructure environment. This role will focus on managing hybrid systems, improving performance and security, and supporting ongoing cloud initiatives.Key Responsibilities:<ul><li>Administer and support Azure infrastructure (VMs, networking, storage, Azure AD)</li><li>Manage and maintain Windows Server environments (on-prem and cloud)</li><li>Monitor system performance, availability, and security</li><li>Support O365, identity management, and access controls</li><li>Implement backup, disaster recovery, and patch management processes</li><li>Troubleshoot infrastructure issues and provide end-user support as needed</li><li>Assist with cloud migrations and infrastructure improvements</li></ul>Qualifications:<ul><li>3+ years of Systems Administration experience</li><li>Hands-on experience with Microsoft Azure (IaaS/PaaS)</li><li>Strong knowledge of Windows Server, Active Directory, and networking</li><li>Experience with PowerShell scripting</li><li>Familiarity with security best practices and compliance standards</li><li>Experience in hybrid environments preferred</li></ul>Nice to Have:<ul><li>Azure certifications (AZ-104 or similar)</li><li>Experience with virtualization (VMware/Hyper-V)</li><li>Exposure to Intune, Endpoint Manager, or M365</li></ul>Why Join Us:<ul><li>Growing organization with investment in cloud technologies</li><li>Collaborative team environment</li><li>Competitive compensation and benefits</li></ul>
2026-05-28T20:54:18Z