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6 results for Noc Technician in Boston, MA

Systems Engineer

Littleton, MA
onsite
Permanent / Full Time
65000.00 - 95000.00 USD / Yearly
We are looking for a motivated entry-level Systems Engineer to join our team in Littleton, Massachusetts. In this role, you will support a variety of hardware and software initiatives, troubleshoot issues, and contribute to system improvements. If you have a passion for technology, enjoy problem-solving, and thrive in a dynamic environment, this position is an excellent opportunity to grow your career. Responsibilities: • Diagnose and resolve hardware and software issues across multiple systems. • Support the integration and maintenance of Active Directory, Microsoft Windows Server, and Azure Active Directory. • Assist in managing and optimizing Citrix technologies to enhance system performance. • Collaborate with team members to prioritize and triage technical problems effectively. • Participate in the development and implementation of computer-aided software engineering tools. • Utilize Python to automate tasks and improve system efficiency. • Provide technical support for PC software and laptop hardware. • Document processes and procedures to ensure consistent system operations. • Stay up-to-date with emerging technologies and recommend improvements to existing systems.
2026-05-14T17:58:45Z

End User Support Analyst

Westwood, MA
onsite
Permanent / Full Time
70000.00 - 85000.00 USD / Yearly
We are looking for an End User Support Analyst to provide hands-on technical assistance for employees in Westwood, Massachusetts. This position supports day-to-day end user needs across hardware, software, and Microsoft 365 tools while helping maintain a reliable and productive workplace technology environment. The role is fully onsite and is well suited for someone who enjoys resolving issues directly with internal users and managing support activities in a fast-paced office setting. Responsibilities:<ul><li>Deliver in-person and remote technical support for employees, addressing workstation, software, and access-related issues in a timely manner.</li><li>Troubleshoot problems involving Windows systems, Microsoft 365 applications, and general desktop functionality to restore normal operations quickly.</li><li>Manage incoming service requests, document resolutions, and keep ticket activity organized to ensure clear communication and follow-through.</li><li>Administer user accounts and permissions within Active Directory and related business systems as needed for onboarding and ongoing support.</li><li>Prepare, deploy, and maintain desktops, laptops, and peripheral equipment for new and existing staff members.</li><li>Track and organize technology assets and inventory, including equipment used to support office, warehouse, and shipping operations.</li><li>Coordinate support needs across office locations and assist with onsite technical coverage based on business priorities.</li><li>Contribute to operational improvements and support tasks related to workplace technology changes or internal system updates when required.</li><li>Coordinate light facilities management and office operations</li><li>Assist with IT asset management, shipping/receiving, and inventory</li><li>Work with vendors and document processes and activities</li></ul>
2026-05-12T18:38:44Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
39.59 - 45.84 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support for a growing legal services environment. This Long-term Contract opportunity is ideal for someone who thrives on resolving escalated user issues, supporting modern Microsoft technologies, and delivering high-quality service to an end-user base. The role will focus on Tier 2 and Tier 3 support across desktop systems, collaboration tools, document management platforms, and cloud-based environments while contributing to a developing service desk function. Responsibilities: • Resolve escalated support requests passed from the Tier 1 service desk, investigating issues thoroughly and driving them to completion. • Provide technical assistance for Windows 11, Microsoft 365, and Azure Virtual Desktop environments used across the organization. • Support legal document management applications such as iManage or NetDocuments, including troubleshooting user access and document-related issues. • Assist end users with Zoom and Microsoft Teams meeting technology, including audio visual and conferencing support. • Diagnose account access problems, perform password-related support, and address a wide range of day-to-day desktop and application issues. • Contribute to backup, disaster recovery, and business continuity activities by assisting with technical tasks and support needs. • Monitor logs, identify system performance or server capacity concerns, and escalate or remediate issues as appropriate. • Participate in the growth of the service desk by helping onboard users, supporting office expansion efforts, and strengthening operational support processes.
2026-04-22T19:38:49Z

IT Infrastructure Manager

Framingham, MA
onsite
Permanent / Full Time
130000.00 - 165000.00 USD / Yearly
We are looking for an experienced IT Infrastructure Manager to oversee and optimize our multi-cloud environment while leading a talented team in Burlington, Massachusetts. This role requires a hands-on approach to managing infrastructure across multiple sites and involves balancing technical oversight with effective team leadership. The ideal candidate will have a proven track record of driving operational excellence and implementing innovative solutions in complex IT environments. Responsibilities:• Lead and manage a team of infrastructure experts, ensuring accountability and supporting their growth and development.• Oversee and optimize multi-cloud environments, including Microsoft Azure, Google Cloud, and AWS.• Provide architectural guidance for complex systems, ensuring reliability and scalability across multi-tenant, multi-domain, and multi-forest environments.• Manage and enhance core IT services such as Active Directory, Microsoft 365, virtualization platforms, and endpoint management.• Collaborate with peer leaders and IT teams to align infrastructure strategies with business objectives.• Drive continuous improvement by implementing monitoring, alerting, and automated remediation processes.• Lead infrastructure projects from planning and design through testing and implementation, ensuring alignment with business requirements.• Manage vendor relationships to ensure quality and efficiency in technology tools and services.• Maintain operational stability by overseeing data center operations, including power, cooling, and fire suppression systems.• Ensure compliance with patch management and asset lifecycle processes to maintain system security and performance.
2026-05-12T20:58:42Z

Help Desk/Desktop Support Analyst

Lowell, MA
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support for a growing team in Lowell, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, delivering excellent customer service, and supporting a Microsoft- and Citrix-based environment. The role will focus on day-to-day desktop and help desk support, user account administration, and troubleshooting across hardware, software, and access-related issues. You will work closely with IT leadership and local staff to maintain reliable technology services for the office. Responsibilities:• Deliver in-person and remote support for employees by diagnosing and resolving common hardware, software, login, and connectivity issues.• Manage service desk requests from intake through resolution, ensuring timely updates, accurate documentation, and a positive user experience.• Support user administration tasks across Microsoft 365, Active Directory, Entra, Azure, and on-premises systems, including account setup, access changes, and password resets.• Troubleshoot and assist with Citrix environments across desktop and mobile access, including workspace connectivity and secure access issues.• Provide support for Windows-based devices and related endpoint technologies, including desktop configuration, basic operating system setup, and device troubleshooting.• Assist with printer and secure print support, as well as general peripheral setup for end users in the office.• Help maintain daily onsite IT coverage for the Lynn, Massachusetts location while partnering with regional and managerial IT resources.• Contribute to endpoint deployment activities and support operating system rollouts, including learning and assisting with IGEL-based desktop environments as needed.
2026-04-23T13:33:46Z

Test Center Administrator

Warwick, RI
onsite
Temporary / Contract
16.00 - 18.00 USD / Hourly
We are looking for a dependable Office Assistant to support daily operations at a secure testing facility. This is a long-term contract position for someone who enjoys working in a structured environment, assisting visitors, and ensuring procedures are followed with accuracy and consistency. The ideal candidate is customer-focused, attentive to detail, and comfortable balancing front-desk support with administrative and test center oversight. Responsibilities: • Welcome test takers, confirm identification, and guide them through check-in procedures in a detail-oriented and courteous manner. • Carry out required security screening steps, including the use of screening devices, while maintaining a respectful candidate experience. • Observe examinees throughout scheduled testing sessions and respond promptly when concerns or irregular situations arise. • Protect confidential testing materials and help maintain a secure, organized environment across the site at all times. • Document incidents clearly and escalate matters that fall outside established procedures to the appropriate contacts. • Support a fair and comfortable testing experience by enforcing policies consistently and assisting candidates as needed. • Adjust to changing scheduling needs based on operating hours and testing volume. • Perform routine clerical support such as scanning documents, handling reception tasks, and managing inbound communications. • Assist with basic equipment handling, packing, unpacking, and workspace setup while following safety expectations.
2026-05-15T13:28:46Z