Position: Senior Field Information Technology Support Engineer<br><br>Job Description:<br>We are seeking a skilled and experienced Senior IT Engineer to join our team. The successful candidate will provide technical support and assistance to our clients on-site and remotely. The Senior Engineer will manage and design network environments, handle firewall and switch configurations, maintain phone systems, manage storage area networks, and support virtualized environments. Additionally, the candidate should possess expertise in cloud infrastructure management, Microsoft 365 administration, and supporting collaboration platforms such as Zoom Rooms and Teams Rooms.<br>Key Responsibilities:<br>• Travel to client sites regularly in MA and NH for technical support and assistance.<br>• Provide remote support for clients.<br>• Design, manage, and maintain diverse network environments.<br>• Configure and manage firewalls, primarily Meraki, Fortinet, and Palo Alto.<br>• Handle the configuration and management of switches, primarily HP/Aruba, Cisco, and Meraki.<br>• Manage wireless networks using Meraki and Ubiquiti technologies.<br>• Maintain and support phone systems, particularly 3CX and Avaya.<br>• Manage and maintain storage area networks, focusing on HPE and EqualLogic.<br>• Design, manage, and maintain VMware and Hyper-V environments.<br>• Oversee the management and administration of cloud infrastructure, primarily Azure and AWS.<br>• Manage and support Active Directory, both on-premises and Azure.<br>• Assist in migrating clients from on-premises to cloud infrastructure.<br>• Utilize PowerShell for automation and scripting tasks.<br>• Provide expertise in Windows Server administration.<br>• Deliver high-level support for Windows 10/11 environments.<br>• Offer essential support for Mac and Linux systems.<br>• Be familiar with Datto BCDR solutions.<br>• Microsoft 365 Administration.<br>• Support Zoom Rooms and Teams Rooms for collaboration purposes.<br>• Perform other job duties assigned by management.<br>Working Conditions:<br>Working conditions include office work and fieldwork if required. Candidates must usually deal with multiple tasks and queries at once. The ability to manage a workload and handle multiple tasks would be the key. The candidate will work out of the office, and one day from home.<br>Knowledge, Skills, and Abilities:<br>• Ability to travel to client sites regularly.<br>• Proficiency in providing remote technical support.<br>• Managed Services experience is preferred.<br>• Strong problem-solving skills and the ability to think creatively to find solutions.<br>• In-depth knowledge of managing and designing diverse network environments<br>• Knowledge of Kaseya RMM/PSA for remote monitoring and management
<p>We are looking for a skilled Network Engineer to join our team in Framingham, Massachusetts. In this role, you will design, implement, and optimize secure network solutions that support both on-premise and cloud environments. You will play a critical part in ensuring the reliability, performance, and security of our systems while contributing to the success of a fast-paced manufacturing company. This role is hybrid, onsite in Framingham 3 days a week. Strong Fortinet experience needed. </p><p><br></p><p>Responsibilities:</p><p>• Design, configure, and optimize network systems across on-premise and cloud environments to meet performance, scalability, and security requirements.</p><p>• Manage and maintain networking equipment, including firewalls, routers, switches, wireless access points, and IP addressing.</p><p>• Monitor network performance proactively to identify and resolve issues, ensuring uninterrupted business operations.</p><p>• Collaborate with IT and security teams to uphold compliance standards and improve network reliability.</p><p>• Automate routine network management tasks to enhance efficiency and reduce manual intervention.</p><p>• Provide advanced troubleshooting and support to resolve complex network issues effectively.</p><p>• Document network configurations, processes, and updates to maintain accurate records.</p><p>• Mentor team members by sharing technical knowledge and expertise to help build a stronger IT department.</p><p>• Deliver on-site technical support at company locations as needed to address network-related challenges.</p>
<p> Join a fast-paced team in an enterprise environment that thrives on smart architecture, secure systems, and zero downtime (well, almost zero). We believe networks should be fast, scalable, and—most importantly—not wake you up at 2 AM.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Design, implement, and maintain enterprise-grade network solutions using <strong>Juniper</strong> and <strong>Aruba</strong> gear.</li><li>Own the configuration and optimization of <strong>SD-WAN</strong>, <strong>BGP routing</strong>, and <strong>load balancers</strong> (we won’t say “rockstar,” but if the shoe fits…).</li><li>Collaborate with cross-functional teams to support secure and resilient connectivity across multiple sites and cloud environments.</li><li>Monitor, troubleshoot, and tune network performance because latency is not a lifestyle.</li><li>Document the heck out of everything (your future self will thank you).</li></ul><p><br></p><p><strong>Perks:</strong></p><ul><li>Competitive salary and benefits</li><li>Training and certification support</li><li>Cool coworkers who speak fluent CLI</li><li>Office snacks, remote flexibility, and zero tolerance for boring network diagrams</li></ul>
We are looking for an experienced ERP Integration Manager to lead a long-term contract position in Boston, Massachusetts. This role involves overseeing the integration of advanced tools into existing systems, ensuring seamless functionality and stakeholder alignment. The ideal candidate will possess strong organizational skills, technical fluency, and the ability to bridge communication between technical teams and product stakeholders.<br><br>Responsibilities:<br>• Manage the year-long integration of IntroHive into Microsoft Dynamics CRM, ensuring the tool interacts effectively with Outlook and supports client behavior analysis.<br>• Collaborate closely with global teams to replace legacy systems, rolling out the new tool to senior-level stakeholders.<br>• Facilitate communication between technical teams and product stakeholders, translating system requirements into actionable insights.<br>• Organize and document technical processes, creating detailed notes and presentations for stakeholder alignment.<br>• Lead stakeholder engagement efforts, maintaining alignment across product, data, and IT teams.<br>• Oversee data mapping, process flows, and system enrichment to ensure the seamless functionality of digital tools.<br>• Monitor and analyze data ingestion and reporting metrics, ensuring operational dashboards meet business needs.<br>• Support change management initiatives, working with cross-functional teams to enable smooth transitions.<br>• Develop Tableau dashboards and other reporting tools to present actionable insights.<br>• Coordinate stakeholder communications, ensuring clear updates and alignment throughout the project lifecycle.
We are looking for an experienced Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide comprehensive IT support to both office and lab environments, handling technical escalations and ensuring smooth operations for onsite employees. This is a long-term contract position offering the opportunity to contribute to various IT projects while maintaining a high level of service.<br><br>Responsibilities:<br>• Deliver Tier 1 to Tier 2.5 technical support for desktop systems, ensuring timely resolution of issues.<br>• Troubleshoot and resolve problems related to GSuite, Windows OS, and other software applications.<br>• Manage ticketing systems to track and prioritize IT requests effectively.<br>• Perform hardware refreshes, replacements, and maintenance to support operational needs.<br>• Facilitate onboarding and offboarding processes, including equipment setup and recovery.<br>• Support lab and office IT environments by addressing specialized technical requirements.<br>• Participate in IT-related projects, contributing to planning and execution.<br>• Provide mobile device support and troubleshoot connectivity issues.<br>• Document processes and maintain standard operating procedures for consistent service delivery.<br>• Collaborate with teams to improve IT systems and ensure security compliance.
We are looking for a dedicated Help Desk Analyst II to join our team in Woburn, Massachusetts. In this role, you will provide exceptional technical support and assistance to internal customers while maintaining a high level of attention to detail and accuracy. As part of a collaborative environment, you will contribute to the continuous improvement of departmental success. This is a long-term contract position offering an excellent opportunity for growth within the detail-oriented services industry.<br><br>Responsibilities:<br>• Deliver timely and courteous technical support to internal users, ensuring issues are resolved effectively.<br>• Apply troubleshooting expertise to diagnose and resolve hardware, software, and system-related problems.<br>• Maintain detailed records of customer interactions and solutions using designated computer applications.<br>• Configure and deploy hardware and software systems, ensuring compatibility and functionality.<br>• Provide support for devices such as Apple products, Mac computers, and Android systems.<br>• Utilize knowledge of Active Directory, Citrix, and Cisco technologies to resolve network and system issues.<br>• Assist in managing configuration settings and deployments to optimize system performance.<br>• Collaborate with team members to identify and implement improvements in service delivery.<br>• Educate users on best practices for utilizing hardware and software efficiently.<br>• Ensure compliance with company policies and procedures while delivering technical solutions.
<p>We are looking for an experienced IT Manager to oversee technology operations within the gaming industry in Nashua, New Hampshire. This role requires strong leadership and technical expertise to ensure seamless integration between gaming activities and IT systems. The ideal candidate will excel at managing infrastructure while supporting peak gaming schedules.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary liaison between operations and IT departments to ensure smooth communication and alignment.</p><p>• Develop and implement strategies to optimize IT systems for peak gaming activities.</p><p>• Manage and maintain Active Directory, ensuring secure and efficient system access.</p><p>• Oversee backup technologies to safeguard critical data and ensure business continuity.</p><p>• Configure and troubleshoot Cisco technologies to maintain reliable network performance.</p><p>• Supervise computer hardware installation and maintenance to support gaming systems.</p><p>• Establish and enforce configuration management practices to maintain system consistency.</p><p>• Monitor IT systems and proactively address issues to minimize downtime.</p><p>• Collaborate with stakeholders to revise and improve schedule rotations for high gaming activity periods.</p><p>• Train and mentor IT staff to enhance team performance and technical capabilities.</p>
<p>Join our team as a Devops Engineer / Linux Systems Administrator, where you'll maintain and optimize a Linux-based infrastructure, ensuring peak performance and rock-solid reliability. Your expertise in managing CI/CD pipelines will streamline our development process, turning code into deployment magic.</p><p> </p><p> Responsibilities:</p><p> </p><p> Manage and troubleshoot Linux systems with ninja-like precision.</p><p> Build, maintain, and optimize CI/CD pipelines to keep deployments swift and smooth.</p><p> Monitor system performance and security like a hawk.</p><p> Collaborate with developers to automate processes and improve workflows.</p><p> Requirements:</p><p> </p><p> Proven Linux administration experience (bonus points for scripting wizardry).</p><p> Hands-on CI/CD pipeline management experience (Jenkins, GitLab, or similar).</p><p> Strong understanding of version control systems (Git is your jam).</p><p> Problem-solving skills that would impress MacGyver.</p><p> If you love automation, uptime, and turning chaos into order, we’d love to hear from you!</p>
We are looking for an experienced Help Desk Analyst III to provide technical support and solutions for a small business environment. This contract position offers an opportunity to work on projects such as optimizing G Suite, installing security systems, and addressing technical challenges. The role is based in Attleboro, Massachusetts, and is part-time with potential for extension.<br><br>Responsibilities:<br>• Enhance and streamline the functionality of G Suite to improve business operations.<br>• Install and configure security cameras at designated warehouse locations.<br>• Provide technical support for Microsoft Windows systems, including troubleshooting and resolving issues.<br>• Manage service desk tickets efficiently, ensuring timely resolution of technical queries.<br>• Offer support and guidance for Apple iOS devices used within the organization.<br>• Maintain and update Active Directory as required.<br>• Collaborate with team members to address IT-related challenges and implement effective solutions.<br>• Assist with basic website management tasks, ensuring functionality and performance.<br>• Deliver clear and thorough communication while resolving technical issues.<br>• Ensure all systems are secure and operating effectively.
<p>We are looking for a skilled Help Desk Analyst II to join our team in Palmer, Massachusetts. This long-term contract position involves providing comprehensive support for end-user environments, ensuring the smooth operation of desktop systems and business software applications. The role requires a proactive individual who can address technical issues effectively while maintaining strong communication with various departments and external vendors.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier-1 and Tier-2 technical support to users within the corporate environment.</p><p>• Manage and maintain desktop operating systems and business software applications, including patching, troubleshooting, and software installations.</p><p>• Perform hardware and software inventory management and coordinate office relocations.</p><p>• Deploy operating systems using desktop imaging tools to ensure efficient system setup.</p><p>• Repair and upgrade laptops and desktop computers to meet user needs.</p><p>• Record and track incidents and service cases accurately in the ServiceNow database.</p><p>• Provide direct user support and escalate complex issues to higher technical teams when necessary.</p><p>• Respond promptly to service requests, analyzing the scope of support required and delivering solutions.</p><p>• Administer user access accounts, manage shared resources, and create user groups.</p><p>• Collaborate with departments and vendors to ensure reliable infrastructure and technical issue resolution.</p>
<p>Seeking an IT Manager to oversee all technology operations within a manufacturing environment, ensuring systems are secure, efficient, and aligned with business objectives. This role involves managing IT infrastructure, supporting production systems, and delivering reliable technology solutions that optimize manufacturing processes. A key responsibility is the administration and optimization of the company’s ERP system, ensuring seamless integration with manufacturing and business operations.</p>
We are looking for a skilled Systems Administrator to join our team in Salem, New Hampshire. In this Contract to permanent position, you will manage and optimize the organization's technology infrastructure, ensuring its security, reliability, and performance. This role involves overseeing systems operations, implementing technology strategies, and providing advanced technical support to resolve complex issues efficiently.<br><br>Responsibilities:<br>• Manage and maintain the organization's technology infrastructure to ensure consistent performance and reliability.<br>• Monitor and enhance network security, data backup, and disaster recovery processes.<br>• Administer and optimize Microsoft 365 and Active Directory environments.<br>• Implement patch management solutions and system monitoring tools to maintain system health.<br>• Support and manage virtualization platforms, such as VMware, and Windows Server operating systems.<br>• Collaborate with leadership to develop and execute technology strategies that align with organizational goals.<br>• Serve as the primary escalation point for advanced IT issues, delivering expert troubleshooting and timely resolutions.<br>• Ensure compliance with best practices for security and system administration.<br>• Identify opportunities for operational improvements and technology upgrades.<br>• Provide guidance and mentorship to IT support staff to enhance team capabilities.
<p>We are looking for a dynamic and experienced Director of IT to oversee and enhance our client's technology operations on the South Shore in Massachusetts. This role requires a strategic leader who will drive advancements in IT infrastructure, e-commerce platforms, and data-driven decision-making while ensuring operational efficiency and scalability. The ideal candidate will bring expertise in managing enterprise systems and integrating technology solutions to support business growth. All candidates need to have in-depth experience within NetSuite and a strong e-commerce background. </p><p><br></p><p>Responsibilities:</p><p>• Oversee the configuration, optimization, and integration of NetSuite systems to ensure data integrity and seamless workflows.</p><p>• Collaborate with cross-functional teams, including Finance, Marketing, and Operations, to enhance processes and improve visibility.</p><p>• Manage and optimize Magento-based e-commerce platforms, ensuring high performance, security, and user engagement.</p><p>• Lead the development and implementation of a long-term technology roadmap aligned with organizational objectives.</p><p>• Supervise internal IT staff and external vendors to deliver reliable and scalable technology solutions.</p><p>• Drive innovation in warehouse operations, leveraging automation and real-time data integration to improve efficiency.</p><p>• Establish and maintain cybersecurity measures and ensure compliance with data governance standards.</p><p>• Build and expand business intelligence capabilities, creating dashboards and reports that provide actionable insights.</p><p>• Support marketing initiatives by implementing technology-enabled tools for campaign execution and performance tracking.</p><p>• Ensure robust backup, recovery, and continuity systems across all IT operations.</p>
<p>Mainframe / COBOL Team Lead</p><p><br></p><p>Providence, RI | Hybrid (Onsite 2 days/week)</p><p>Full-Time | Leadership + Hands-On Role</p><p><br></p><p>About the Role</p><p>Are you a seasoned Mainframe expert who loves leading teams and solving complex technical challenges? We’re looking for a Mainframe Team Lead to guide a dynamic group of developers responsible for all Mainframe systems—including COBOL and JCL—while staying hands-on with critical projects.</p><p><br></p><p>This role is 70% leadership and 30% technical, perfect for someone who thrives on mentoring, organizing, and driving results while still rolling up their sleeves when needed.</p><p><br></p><p>What You’ll Do</p><ul><li>Lead & Mentor: Provide direction, coaching, and technical guidance to a team of junior Mainframe developers.</li><li>Project Management: Organize and prioritize tasks, ensuring projects are delivered on time and aligned with business goals.</li><li>Technical Expertise: Act as the go-to resource for complex Mainframe issues and hands-on development in COBOL and JCL.</li><li>Training & Development: Upskill team members and foster a culture of learning and collaboration.</li></ul><p><br></p>
