Position: Senior Field Information Technology Support Engineer<br><br>Job Description:<br>We are seeking a skilled and experienced Senior IT Engineer to join our team. The successful candidate will provide technical support and assistance to our clients on-site and remotely. The Senior Engineer will manage and design network environments, handle firewall and switch configurations, maintain phone systems, manage storage area networks, and support virtualized environments. Additionally, the candidate should possess expertise in cloud infrastructure management, Microsoft 365 administration, and supporting collaboration platforms such as Zoom Rooms and Teams Rooms.<br>Key Responsibilities:<br>• Travel to client sites regularly in MA and NH for technical support and assistance.<br>• Provide remote support for clients.<br>• Design, manage, and maintain diverse network environments.<br>• Configure and manage firewalls, primarily Meraki, Fortinet, and Palo Alto.<br>• Handle the configuration and management of switches, primarily HP/Aruba, Cisco, and Meraki.<br>• Manage wireless networks using Meraki and Ubiquiti technologies.<br>• Maintain and support phone systems, particularly 3CX and Avaya.<br>• Manage and maintain storage area networks, focusing on HPE and EqualLogic.<br>• Design, manage, and maintain VMware and Hyper-V environments.<br>• Oversee the management and administration of cloud infrastructure, primarily Azure and AWS.<br>• Manage and support Active Directory, both on-premises and Azure.<br>• Assist in migrating clients from on-premises to cloud infrastructure.<br>• Utilize PowerShell for automation and scripting tasks.<br>• Provide expertise in Windows Server administration.<br>• Deliver high-level support for Windows 10/11 environments.<br>• Offer essential support for Mac and Linux systems.<br>• Be familiar with Datto BCDR solutions.<br>• Microsoft 365 Administration.<br>• Support Zoom Rooms and Teams Rooms for collaboration purposes.<br>• Perform other job duties assigned by management.<br>Working Conditions:<br>Working conditions include office work and fieldwork if required. Candidates must usually deal with multiple tasks and queries at once. The ability to manage a workload and handle multiple tasks would be the key. The candidate will work out of the office, and one day from home.<br>Knowledge, Skills, and Abilities:<br>• Ability to travel to client sites regularly.<br>• Proficiency in providing remote technical support.<br>• Managed Services experience is preferred.<br>• Strong problem-solving skills and the ability to think creatively to find solutions.<br>• In-depth knowledge of managing and designing diverse network environments<br>• Knowledge of Kaseya RMM/PSA for remote monitoring and management
We are looking for an experienced Principal Solutions Architect III to join our team in Providence, Rhode Island. In this role, you will work closely with our Cloud Engineering and Cybersecurity teams to design and implement secure cloud architectures while ensuring compliance with industry standards. This is a long-term contract position that requires on-site presence three days per week to collaborate effectively with team members. If you have a passion for cloud security and a proven track record in cloud platform engineering, we encourage you to apply.<br><br>Responsibilities:<br>• Design and implement secure cloud architectures across platforms, including Azure and other cloud service providers.<br>• Conduct regular security assessments to ensure compliance with relevant frameworks and regulations.<br>• Lead incident response efforts for cloud environments and participate in tabletop exercises.<br>• Collaborate with development and DevOps teams to promote secure coding and operational best practices.<br>• Oversee user access and privileged account management to ensure alignment with industry standards.<br>• Develop and enforce cloud security policies, standards, and procedures in collaboration with internal teams.<br>• Perform comprehensive security reviews of cloud architectures, infrastructure, and applications to identify risks and implement mitigation strategies.<br>• Manage container security technologies and ensure their effective integration within the cloud environment.<br>• Act as a subject matter expert on cloud security, advising on best practices, emerging technologies, and evolving threats.<br>• Provide mentorship and guidance to team members with less experience to foster growth and development.
