Learning Specialist Jobs in Boston, MA

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Collections Specialist

Northborough, MA
onsite
Permanent / Full Time
54080 - 58240 USD / Yearly
We are looking for a Collections Specialist to support accounts receivable efforts in the Northborough Massachusetts area. This role focuses on recovering outstanding balances, addressing customer payment concerns, and keeping account records accurate and up to date. The ideal candidate brings a clear communication style, a detail-oriented approach, and the ability to work effectively within a structured, team-driven environment. Responsibilities:• Oversee outreach on delinquent customer accounts and guide unpaid invoices toward timely resolution while preserving strong business relationships.• Analyze accounts receivable aging data to identify priorities, track overdue balances, and share status updates on collection activity.• Partner with sales, contracts, and other internal departments to investigate billing questions and remove obstacles delaying payment.• Respond quickly to customer questions regarding account balances, invoice details, and payment expectations, including discussing suitable repayment arrangements when needed.• Maintain consistent follow-up on open receivables and record all collection actions accurately within customer account documentation.• Provide administrative support related to account maintenance, including processing refund-related requests and updating customer information.• Apply established collection practices and procedures while identifying practical ways to strengthen workflow efficiency over time.• Deliver a high standard of customer service by balancing collection goals with a detail-oriented and solution-focused approach.• Contribute to the broader accounting team in a collaborative hybrid setting that supports ongoing learning and growth.
2026-11-05T00:00:00Z

Collections Specialist

Pawtucket, RI
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Collections Specialist to join our team in Rhode Island on a contract basis. This role focuses on connecting with customers regarding past-due commercial accounts, identifying the reasons for delayed payment, and helping move balances toward resolution through a thoughtful and service-oriented approach. The ideal candidate can balance persistence with empathy, investigate account issues carefully, and support timely payment outcomes while maintaining positive business relationships. Responsibilities: • Contact customers with overdue commercial balances through phone and email outreach to encourage prompt payment. • Review account histories and billing details to determine the cause of unpaid invoices and clarify outstanding issues. • Work with customers to resolve disputes, payment concerns, and account discrepancies that may be delaying collection. • Maintain accurate records of collection activity, customer conversations, commitments, and follow-up actions. • Partner with internal teams to research billing questions and support effective resolution of open account items. • Use Sage 300 and related systems to track account status, document updates, and monitor collection progress. • Prioritize high-value or aging accounts to maximize cash recovery within established timelines. • Provide courteous, solution-focused service that supports payment resolution without using an aggressive collection style.
2026-11-02T00:00:00Z

AP Specialist

Needham, MA
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for an AP Specialist to support day-to-day accounts payable operations in Needham, Massachusetts. This role is responsible for handling invoice activity from receipt through payment while helping maintain accurate financial records and dependable internal controls. The position works closely with operational partners to address discrepancies, support timely vendor payments, and contribute to an efficient month-end close process. Responsibilities: • Oversee the accounts payable cycle by reviewing incoming invoices, assigning proper coding, securing approvals, and preparing transactions for timely payment. • Partner with supply chain, warehouse, inventory, and operations teams to validate invoice details against purchasing and receiving records and resolve mismatches promptly. • Reconcile vendor statements and accounts payable balances to help ensure accurate liability reporting and support inventory-related financial accuracy. • Administer scheduled payment runs, confirm payment accuracy, and maintain organized documentation for completed disbursements. • Maintain vendor master data, respond to supplier inquiries, and build strong working relationships that support smooth payment processing. • Review and process employee travel and expense submissions in accordance with company guidelines and escalate exceptions when needed. • Assist with month-end activities by preparing accrual support, reconciling the AP subledger, and addressing outstanding items. • Support compliance tasks related to W-9 collection and 1099 reporting while contributing ideas that improve workflow efficiency and automation within AP.
2026-10-23T00:00:00Z

Benefits Specialist

Boston, MA
onsite
Temporary / Contract
36.1 - 41.8 USD / Hourly
We are looking for a Benefits Specialist to support leave of absence and accommodation programs for a healthcare organization in Boston, Massachusetts. This Long-term Contract position focuses on guiding employees and managers through benefit-related processes with accuracy, discretion, and timely communication. The role will help maintain compliance with applicable leave regulations, collective bargaining requirements, and internal policies while ensuring complete documentation and dependable recordkeeping. Responsibilities: • Oversee employee leave cases from intake through return-to-work, ensuring each request is reviewed, documented, and managed in accordance with applicable laws, policies, and labor agreement provisions. • Coordinate federal, state, parental, and other protected leave programs by issuing required paperwork, reviewing certifications, and communicating approval, denial, or next-step requirements to employees. • Partner with employees and supervisors to secure complete medical documentation, monitor deadlines, and support smooth transitions back to active work status, including fitness-for-duty clearance when needed. • Administer workplace accommodation requests by engaging with employees and leaders, preparing written follow-up communications, and tracking the status of each case through resolution. • Maintain accurate records for leave balances, usage, accrual activity, and case status while ensuring confidential medical files are handled in line with established privacy standards. • Prepare recurring and ad hoc reports that highlight leave and accommodation activity, identify patterns, and support operational review or decision-making. • Manage benefit-related premium collection for employees who are away from work on approved leave or workers’ compensation and coordinate related updates as needed. • Monitor paid parental leave, sick-leave programs, and catastrophic illness leave requests, including approvals, usage tracking, payroll notifications, and policy-related administrative actions. • Review questionable leave activity, work with supervisors to address concerns, and assist in resolving cases that may involve misuse or noncompliance.
2026-11-03T00:00:00Z

Benefits Specialist

Westborough, MA
onsite
Temporary / Contract
35 - 40 USD / Hourly
We are looking for a Benefits Specialist to support day-to-day human resources operations for a team based in Massachusetts. This Long-term Contract opportunity is ideal for someone who brings strong administrative discipline, sound judgment with employee matters, and confidence working across HR systems and onboarding activities. The role requires careful handling of sensitive information in a regulated environment while helping create a smooth and detail-focused employee experience. Responsibilities:• Manage core HR administrative activities, including maintaining employee records, processing documentation, and ensuring information remains accurate and current.• Coordinate onboarding tasks for new hires by preparing required paperwork, tracking pre-employment steps, and helping employees transition smoothly into the organization.• Support employee relations matters by responding to routine inquiries, escalating sensitive issues appropriately, and promoting consistent HR practices.• Maintain and update data within HRIS platforms to ensure reliable reporting, compliance, and timely transaction processing.• Handle confidential personnel information with a high level of discretion, particularly in environments governed by HIPAA-related standards.• Partner with internal teams to support HR processes, deadlines, and operational needs across the employee lifecycle.
2026-11-05T00:00:00Z

Real Time Specialist I

Providence, RI
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Real Time Specialist I to support contact center performance in Providence, Rhode Island. This Long-term Contract position plays a key role in tracking intraday operations, identifying staffing risks, and helping leadership maintain service goals in a hybrid environment with up to three onsite days per week. The person in this role will work closely with supervisors, vendor partners, and internal stakeholders to improve workforce efficiency, strengthen agent support, and respond to changing business conditions throughout the day. Responsibilities: • Track queue activity and representative performance throughout the day to help the team stay aligned with monthly service objectives. • Review attendance and schedule adherence in real time, flagging unreported absences and escalating concerns to the appropriate scheduling resource. • Identify operational issues such as extended calls, staffing gaps, or performance disruptions and alert leadership when intervention is needed. • Coordinate with vendor management and support contacts to improve results and maintain effective outsourced contact center operations. • Recommend intraday schedule updates based on live conditions, emerging trends, and observed agent behavior. • Prepare daily updates on projected service performance and staffing needs, partnering with operations leaders on necessary adjustments. • Revise short-term staffing projections by analyzing current volume patterns, handle times, and historical data to determine resource requirements. • Build productive working relationships with supervisors, team leads, agents, and internal business partners to uncover opportunities for greater efficiency and stronger engagement.
2026-11-03T00:00:00Z

6 results for Learning Specialist in Boston, MA