Results for Help Desk Desktop Support Analyst Jobs in Boston, MA

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Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a contract Help Desk/Desktop Support Analyst to provide hands-on technical support for an office from early June through the end of the summer, with potential to continue into the fall or winter. This position is ideal for an experienced support specialist who is comfortable in a primarily Windows-based environment and can deliver responsive service to employees in person. The role blends deskside troubleshooting, user account support, application assistance, and meeting room technology support, while requiring strong communication and independent judgment in a small office setting. Responsibilities: • Deliver onsite desktop and deskside support three days per week for end users in the office • Resolve higher-level technical issues that have been escalated through the support process and document outcomes in the ticketing system • Troubleshoot problems involving Windows 10 and Windows 11, Microsoft 365 applications, and general endpoint functionality • Install, remove, and reconfigure authorized software on employee devices while ensuring systems remain compliant with company standards • Support account administration tasks such as onboarding and offboarding activities, including access setup and device readiness • Provide assistance with conference room technology, audiovisual equipment, and meeting support to minimize business disruption • Assist with device and security administration using tools such as Active Directory, Intune, Defender, and Duo • Deliver application support and other related technical services as needed based on operational priorities
2026-09-25T00:00:00Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a growing team in Cambridge, Massachusetts on a Contract basis. This fully onsite role supports employees directly while also handling more complex issues escalated from frontline support, with a strong focus on reliable desktop, device, and end-user service. The ideal candidate brings hands-on experience across Mac and Windows environments and is comfortable working in a fast-paced setting that includes office technology, conference support, and day-to-day operational IT needs. Responsibilities: • Deliver onsite technical assistance for employees, resolving hardware, software, and access-related issues across desktop and laptop environments. • Handle escalated support requests from the service desk and work through incidents methodically to restore user productivity as quickly as possible. • Support both macOS and Windows systems, including troubleshooting operating system problems, application issues, and general workstation performance concerns. • Manage ticket updates, document work performed, and maintain accurate records for devices, incidents, and support activity. • Oversee asset inventory tasks such as equipment assignment, tracking, replacement planning, and hardware refresh coordination. • Facilitate onboarding and offboarding by preparing, deploying, collecting, and reassigning user equipment and related technology resources. • Provide assistance with conference room technology and event readiness, including audio/visual setups and support for major meetings or conferences. • Troubleshoot and maintain printers and related peripherals, including multifunction, label, color, and specialty printing devices. • Contribute to operational IT projects, office technology support, and, when needed, technical assistance in lab-adjacent environments following established procedures.
2026-10-06T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
35 - 45 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide high-quality technical support for employees in Boston, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, improving workplace technology, and delivering dependable service in both onsite and remote environments. The role will focus on desktop support, ticket ownership, endpoint administration, and continuous improvements that strengthen performance and user productivity. Responsibilities: • Resolve hardware, software, and access-related issues for internal users through timely and detail-focused service desk support. • Manage incidents and service requests from initial intake to final resolution, while keeping users informed with clear status updates and expected timelines. • Drive initiatives that enhance the employee technology experience by minimizing interruptions, improving system performance, and identifying opportunities to streamline recurring tasks. • Maintain accurate technical records by documenting troubleshooting steps, solutions provided, and detailed case closure notes for future reference. • Coordinate with specialized internal teams when advanced support is required, while retaining accountability for progress and communication until the issue is fully resolved. • Support and optimize desktop environments, endpoint management platforms, collaboration tools, and business applications through configuration, maintenance, upgrades, and ongoing troubleshooting. • Provide user guidance and informal training to help employees better utilize supported technologies and reduce repeat issues. • Contribute to service management and change control practices by following established standards and participating in process improvement efforts.
2026-10-14T00:00:00Z

Tier I Help Desk

Bedford, MA
onsite
Temporary to Hire
28 - 31 USD / Hourly
We are looking for a Tier I Help Desk specialist to deliver frontline technical support for employees in both office and manufacturing settings. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving everyday technology issues, assisting users with a wide range of devices and applications, and keeping support operations organized. The person in this role will handle incoming service requests, prepare equipment for new employees, and contribute to the reliability of core workplace systems. Responsibilities: • Respond to day-to-day support requests for desktops, laptops, mobile devices, printers, and standard business software used across the organization. • Diagnose and resolve user issues involving Windows 11 and Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. • Monitor, update, and close service tickets in a help desk platform such as NinjaOne or a comparable system while maintaining clear support documentation. • Prepare and deploy workstations, user profiles, and related equipment for new employees to ensure a smooth onboarding experience. • Administer user access through Active Directory and Microsoft 365 by creating accounts, adjusting permissions, and supporting access needs. • Investigate and correct basic connectivity problems involving Wi-Fi, printers, and other general network-related issues. • Provide support for iOS and Android devices, including setup, troubleshooting, and user guidance. • Assist employees with business and manufacturing applications, including tools such as Epicor Kinetic and FactoryLogix when needed. • Help maintain endpoint protection, track IT assets, support software installations and hardware refresh efforts, and contribute to broader IT initiatives.
2026-10-14T00:00:00Z

Security Analyst III

Providence, RI
remote
Temporary / Contract
50 - 60 USD / Hourly
We are looking for an experienced Security Analyst III to join a long-term contract opportunity in Providence, Rhode Island. This role focuses on monitoring cyber threats, investigating security events, and strengthening enterprise network defenses through risk-based analysis and operational support. The position also plays a key part in firewall security administration, helping ensure access controls, policy decisions, and remediation activities align with cybersecurity standards and business needs. Shift coverage is required for this role. Responsibilities: • Monitor security platforms and related data sources to identify suspicious activity, unauthorized access attempts, intrusion indicators, and compliance-related concerns across the network environment. • Investigate security alerts and incidents, perform root-cause analysis, and document findings to help reduce repeat issues and improve response effectiveness. • Track and report network and cybersecurity events, maintaining accurate records of incident status, impact, and remediation progress. • Troubleshoot security and network issues, recommend corrective actions, and support timely recovery of secure services while minimizing operational disruption. • Assist with targeted system or network configuration updates that enhance protection measures and support regulatory or policy-driven security requirements. • Evaluate firewall requests and existing rule sets to identify excessive access, configuration weaknesses, policy conflicts, and opportunities to reduce risk. • Recommend and support firewall modifications, policy cleanup efforts, and recertification activities to improve compliance, strengthen least-privilege access, and address audit findings. • Review firewall configurations against security baselines and hardening expectations, and use policy analysis tools to assess rule effectiveness and exposure. • Partner with infrastructure and operational technology teams to help design, test, and implement firewall changes with limited business impact. • Contribute to incident response activities and support ongoing security operations performed during scheduled shift coverage.
2026-10-14T00:00:00Z

Fulldesk Perm Technology Recruiter

Boston, MA
onsite
Permanent / Full Time
65000 - 85000 USD / Yearly
Full Desk Technology Recruiter (Permanent Placement)Location: Boston, MA (Hybrid, 3 Days Onsite / 2 Days Remote) About the OpportunityWe are seeking an ambitious and driven Full Desk Technology Recruiter to join our growing team in Boston. This role combines both business development and recruiting, giving you full ownership of the placement process from identifying new client opportunities to sourcing, interviewing, and placing top technology talent. If you enjoy building relationships, developing new business, and helping candidates advance their careers, this is an opportunity to make a direct impact while earning uncapped commissions.Our focus is exclusively on full-time permanent IT and technology placements, partnering with organizations ranging from startups to Fortune 500 companies. What You'll DoBusiness Development & Client Management<ul><li>Develop new client relationships through cold calling, networking, referrals, and market research</li><li>Generate new job opportunities within technology departments across a variety of industries</li><li>Conduct client meetings to understand hiring needs, business objectives, and hiring priorities</li><li>Negotiate recruiting agreements, fees, and service terms</li><li>Act as a trusted advisor to hiring managers and executives throughout the hiring process</li><li>Maintain strong relationships with existing clients and identify opportunities for additional business</li></ul>Recruiting & Talent Acquisition<ul><li>Source, engage, and recruit technology professionals for permanent placement opportunities</li><li>Conduct candidate interviews to assess technical skills, experience, career goals, and cultural fit</li><li>Build and maintain a pipeline of active and passive candidates</li><li>Present qualified candidates to clients and coordinate interview processes</li><li>Prepare candidates for interviews and provide coaching throughout the hiring process</li><li>Manage offer negotiations and facilitate successful placements</li><li>Develop long-term relationships with candidates to generate referrals and repeat engagement</li></ul>Desk Management<ul><li>Maintain accurate activity and pipeline data within the ATS and CRM</li><li>Consistently achieve personal recruiting, sales, and placement goals</li><li>Track market trends, compensation data, and hiring activity within the technology sector</li><li>Create and execute strategic plans for developing new business and growing existing accounts</li></ul>What We're Looking For<ul><li>2+ years of agency recruiting, staffing, search, or business development experience preferred</li><li>Experience recruiting within technology, IT, software, infrastructure, cybersecurity, data, cloud, or related technical disciplines is highly desirable</li><li>Strong prospecting and business development skills</li><li>Excellent communication, relationship-building, and negotiation abilities</li><li>Ability to work independently while managing multiple searches and client relationships simultaneously</li><li>Highly motivated, competitive, and goal-oriented mindset</li><li>Strong organizational and time-management skills</li><li>Experience using ATS, CRM, LinkedIn Recruiter, and modern recruiting tools</li></ul>
2026-09-22T00:00:00Z

6 results for Help Desk Desktop Support Analyst in Boston, MA