6 results for Erp Systems Analyst in Boston, MA

Systems Administrator

Newburyport, MA
onsite
Permanent
80000 - 120000 USD / Yearly
We are looking for a skilled Systems Administrator to join our team in Newburyport, Massachusetts. This role requires expertise in managing and maintaining IT systems, ensuring their reliability, and providing technical support to users. The ideal candidate will have a strong background in system administration and a proactive approach to problem-solving. Responsibilities: • Manage and maintain Active Directory and Azure Active Directory environments to ensure seamless operation. • Oversee the installation, configuration, and maintenance of Microsoft Windows Server and Windows 10 systems. • Administer and support Dell and Citrix technologies to enhance system efficiency. • Implement and monitor Cisco ASA Firewalls to safeguard network security. • Provide technical support to users, addressing system issues and resolving them promptly. • Perform regular system updates and backups to maintain data integrity and system reliability. • Collaborate with team members to design and implement IT solutions that align with organizational goals. • Monitor system performance and troubleshoot issues to minimize downtime. • Develop and maintain documentation for system configurations and processes. • Ensure compliance with security protocols and industry best practices.
2026-03-02T00:00:00Z

Help Desk Analyst

Chelmsford, MA
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment. Responsibilities:• Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques.• Identify problems by actively listening to users and conducting thorough research.• Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided.• Record detailed information about issues and resolutions in the ticketing system.• Escalate advanced technical concerns to senior team members when necessary.• Build and maintain a comprehensive understanding of company technology and support procedures.• Stay informed about emerging technologies and incorporate new knowledge into daily tasks.
2026-02-25T00:00:00Z

Sr. Business Analyst

North Waltham, MA
onsite
Temporary
47.5 - 55 USD / Hourly
We are looking for a skilled Senior Business Analyst with extensive knowledge of Oracle Cloud Fusion Finance to play a pivotal role in supporting financial transformation projects. This individual will act as the bridge between Finance and IT, ensuring that Oracle Cloud solutions align with organizational objectives. As this is a long-term contract position, you will contribute to designing, implementing, and optimizing Oracle Fusion Finance modules. Responsibilities: • Collaborate with finance, accounting, and IT teams to gather and document detailed business requirements for Oracle Cloud Fusion Financial modules, including GL, AP, AR, FA, CM, and Tax. • Assess and analyze current financial processes to identify areas for improvement using Oracle Fusion functionalities. • Convert business requirements into functional specifications and configurations tailored for Oracle Cloud Fusion Finance. • Drive or support activities such as configuration, testing, deployment, and post-implementation troubleshooting. • Serve as a subject matter expert on Oracle Fusion Finance modules, offering guidance on functionality and best practices. • Work closely with integration and data teams to ensure smooth connectivity between Oracle systems and external applications. • Develop comprehensive training materials and provide hands-on support to end-users during training sessions. • Address and resolve system issues, manage defects, and provide support for month-end and quarter-end financial close processes. • Monitor Oracle Cloud updates and releases to evaluate their implications on business operations.
2026-02-19T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary
22.9615 - 26.587 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-quality technical assistance across multiple locations in Boston, Massachusetts. This long-term contract position requires a proactive, detail-oriented individual with strong expertise in Level 2 Desktop Support and a passion for delivering exceptional customer service. The role involves supporting both Mac and Windows environments, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems. Responsibilities: • Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location. • Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments. • Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems. • Manage and resolve service desk tickets promptly, ensuring minimal disruption to users. • Maintain and support printers, conference room technology, and audiovisual equipment. • Collaborate effectively with team members to address IT challenges and improve system efficiency. • Demonstrate a customer-centric approach while assisting users with technical issues. • Ensure proper documentation of issues, solutions, and updates within the ticketing system. • Stay updated on the latest AV and IT technologies to provide effective support. • Organize and prioritize tasks to meet deadlines and client expectations.
2026-02-13T00:00:00Z

Help Desk/Desktop Support Analyst

Auburn, NH
onsite
Temporary
0 - 0 USD / *** No matched field name from ZENGINE response
Technical Support Team Lead Location: Auburn, NH Level: Experienced / Non‑Manager Overview The Technical Support Team Lead provides day‑to‑day operational oversight and acts as an extension of the Technical Support Manager. This role helps coordinate NOC/Technical Support activities, ensures SLA adherence, manages escalations, and drives consistency across support and remote monitoring operations related to customer wireless/DAS environments. The Team Lead serves as a key decision point during daily operations, guiding team members, monitoring ticket flow, and ensuring timely communication and issue resolution. Key Responsibilities Support daily management of support operations, including ticket queues, monitoring tasks, and incident response. Provide operational leadership to ensure work is prioritized in line with SLAs and business needs. Serve as a primary escalation point for high‑priority or high‑impact customer issues. Monitor SLA compliance, response times, and overall support quality. Coordinate workload distribution and coverage during business hours and critical events. Provide direction, guidance, and mentoring to support team members. Track and manage critical customer issues through resolution, including communication and follow‑up. Collaborate with internal teams (Development, DevOps, QA) to drive timely issue resolution. Assist with refining and documenting support processes, workflows, and operational standards. Contribute to reporting on support effectiveness, incident trends, SLA risks, and recurring issues. Participate in post‑incident reviews and help identify corrective and preventative actions. Ensure customer communications are clear, timely, and consistent. Handle customer data, including PII, with appropriate security practices. Work additional hours as needed to support SLA‑driven or time‑sensitive events. Requirements Degree in Computer Science, IT, Engineering, or equivalent experience. 5+ years in technical support, NOC operations, or software support. Experience in a lead, senior, or acting supervisory capacity within a support organization. Strong understanding of support operations, escalation management, SLAs, and customer‑impact prioritization. Working knowledge of networking concepts, Linux systems, and software support workflows. Proven ability to make operational decisions without direct managerial authority. Strong organizational skills and ability to manage competing priorities. Excellent verbal and written communication. Ability to work independently while aligning with leadership direction. High degree of flexibility and stress tolerance.
2026-02-26T00:00:00Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide hands-on IT support and troubleshooting services to ensure smooth operations for end-users. This is a long-term contract position offering an exciting opportunity to work within the health and biotech industry. Responsibilities: • Deliver onsite IT support to end-users, addressing hardware, software, and connectivity issues. • Operate and manage IT kiosks to assist users with technical inquiries and resolutions. • Administer and maintain systems using Windows 10, Office 365, Active Directory, and Azure. • Respond to and resolve service desk tickets efficiently, ensuring timely solutions. • Perform basic troubleshooting for IT systems to minimize downtime and improve user experience. • Collaborate with team members to identify and implement improvements in IT support processes. • Provide guidance and training to users on system functionalities and best practices. • Monitor and report system performance issues to ensure optimal functionality. • Maintain accurate documentation for system configurations, processes, and user requests.
2026-02-24T00:00:00Z