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6 results for Erp Systems Analyst in Boston, MA

Systems Administrator

Milford, NH
onsite
Contract / Temporary to Hire
39.5865 - 50 USD / Hourly
We are looking for a skilled Systems Administrator to join our team in Milford, New Hampshire. This Contract to permanent position involves managing and maintaining critical IT infrastructure to ensure its reliability, security, and performance. The ideal candidate will have a passion for resolving technical challenges and collaborating with cross-functional teams to support production-critical systems. Responsibilities: • Manage and maintain on-premises infrastructure, including Windows servers, virtualization platforms, storage, and core enterprise systems. • Administer Active Directory, Group Policy, user access controls, and identity management systems. • Ensure systems are updated and secure by managing patching, updates, and configuration standards. • Support and troubleshoot virtualization platforms, such as VMware or Hyper-V. • Develop and oversee backup, recovery, and disaster recovery strategies to safeguard critical data. • Diagnose and resolve complex server and infrastructure issues efficiently. • Assist with network fundamentals, including VPNs, firewalls, VLANs, and general connectivity. • Implement and support security measures, such as endpoint protection and access control mechanisms. • Contribute to system upgrades, infrastructure improvements, and the creation of detailed technical documentation. • Act as an escalation point for advanced technical issues, providing expert solutions.
2026-04-10T00:00:00Z

Systems Engineer

Shrewsbury, MA
onsite
Permanent
11000 - 140000 USD / Yearly
We are looking for a skilled Systems Engineer to join our team in Shrewsbury, Massachusetts. In this role, you will be responsible for managing and improving critical IT systems that support our operations. The ideal candidate will have extensive experience in systems engineering and a strong ability to implement and maintain enterprise-level technologies. Responsibilities: • Manage and maintain Active Directory and Azure Active Directory environments to ensure optimal performance and security. • Administer Microsoft Windows Server systems, including installation, configuration, and troubleshooting. • Oversee the operation and maintenance of Microsoft Exchange and unified communication platforms. • Collaborate with the networking team to ensure seamless connectivity and robust network infrastructure. • Implement system updates and patches to safeguard against vulnerabilities and maintain compliance. • Monitor system performance and proactively address any issues to minimize downtime. • Develop and document procedures to streamline system operations and support. • Provide technical support and guidance to team members and end-users. • Conduct system analysis to identify areas for improvement and implement solutions. • Stay updated on emerging technologies and trends to enhance system capabilities.
2026-04-09T00:00:00Z

Systems Security Administrator

Cranston, RI
onsite
Temporary
50 - 60 USD / Hourly
We are looking for a dedicated Systems Security Administrator to join our team on a contract basis. In this role, you will play a vital part in safeguarding our systems and ensuring compliance with security standards in a hybrid environment that spans on-premises, cloud, and remote systems. Based in Cranston, Rhode Island, this position offers an excellent opportunity to contribute to both the operational and strategic aspects of security in a healthcare-regulated setting. Responsibilities: • Configure and manage endpoint security for Windows, macOS, and mobile devices, ensuring protection across all platforms. • Oversee patch management and address vulnerabilities for servers, endpoints, and cloud infrastructure. • Administer identity and access controls, including conditional access and privileged access, while securing non-human identities like service principals. • Manage and maintain firewall configurations, edge rules, and secure remote access in collaboration with network and infrastructure teams. • Coordinate with third-party security vendors to enhance monitoring capabilities and close security gaps. • Harden servers and cloud workloads using industry-standard baselines, maintaining comprehensive documentation of security standards. • Implement and refine data governance and information protection controls using tools like Microsoft Purview. • Support the security of public-facing web applications and APIs, ensuring secure configurations and proper access controls. • Assist in incident response planning, ransomware recovery strategies, and disaster recovery exercises. • Develop and maintain security policies, runbooks, and audit documentation while automating repetitive tasks with scripting tools like PowerShell or Python.
2026-04-09T00:00:00Z

Business Operations Analyst II

Providence, RI
onsite
Temporary
0 - 0 USD / Yearly
Position Overview The Business Operations Analyst II supports customer service operations by delivering reliable operational analysis performance reporting and insights within a regulated utility environment. With moderate autonomy this role analyzes customer service data monitors operational and compliance driven KPIs and maintains established dashboards and reporting solutions to support day to day operations forecasting and staffing decisions. The analyst partners with business and technical stakeholders to identify trends risks and root causes affecting service delivery while ensuring data accuracy documentation and regulatory readiness across reporting and analytics. ________________________________________ Key Responsibilities - Analyze customer services operational data including call volume handle time service levels backlog billing accuracy and customer satisfaction metrics - Develop and maintain dashboards scorecards and recurring reports for leadership and operational teams - Monitor key performance indicators KPIs related to customer experience efficiency and compliance - Identify trends risks and root causes impacting customer performance and service delivery - Partner with business stakeholders to translate operational needs into analytical requirements - Perform adhoc analyses in support of customer service operations performance monitoring and continuous improvement - Ensure accuracy consistency and transparency of reporting and documentation - Assist with data preparation for regulatory reporting or audits related to customer service performance
2026-04-15T00:00:00Z

Help Desk/Desktop Support Analyst

Bedford, MA
onsite
Temporary
27.7115 - 32.087 USD / Hourly
Position Purpose: The Help Desk Support Specialist will provide Tier 1–2 technical support across the organization. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a proven track record of delivering high-quality end-user support in a fast-paced environment. This position will report into Manager, Help Desk. Key Responsibilities: · Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues. · Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word). · Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation. · Monitor and respond to tickets via the help desk system within established SLAs. · Assist with VPN, MFA, and SSO issues. · Administer user accounts in Active Directory, Azure AD, and Microsoft 365 admin center. · Perform routine system maintenance, updates, and security compliance checks. · Support conference room video conferencing devices and systems (e.g., Teams Rooms, Neat, Zoom). · Follow IT asset management procedures, tracking hardware inventory and lifecycle replacement. · Provide clear, friendly, and effective communication to users at all technical levels. · Document troubleshooting steps, resolutions, and knowledge-base articles. Required Skills & Experience: · 3+ years of experience in an IT help desk or technical support role. · Strong understanding of Windows 10/11, macOS, Microsoft 365, and common enterprise applications. · Experience with Active Directory, Azure AD, MFA, and identity management. · Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.). · Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi). · Strong customer service mindset and ability to multitask. · Excellent communication and interpersonal skills. · Ability to work independently and as part of a team. · Problem-solving mindset with attention to detail. · Strong organizational skills and ability to prioritize work. · Experience supporting Teams Rooms or enterprise A/V equipment, compTIA A+, Network+, or Microsoft certifications, basic scripting knowledge (PowerShell) and familiarity with cybersecurity best practices and incident reporting is preferred.
2026-04-03T00:00:00Z

Business Analyst

East Watertown, MA
remote
Temporary
43.5385 - 50.413 USD / Hourly
We are looking for a skilled Business Analyst to join our team in Watertown, Massachusetts. This is a long-term contract position that requires a proactive, detail-oriented individual with expertise in Salesforce and project coordination. The ideal candidate will excel at working cross-functionally, building user stories, and ensuring seamless collaboration across teams. Responsibilities: • Develop detailed user stories to support Salesforce enhancements and modifications. • Analyze and validate data, addressing decision trees and related inquiries. • Coordinate and schedule meetings, including roadshows to facilitate project communication. • Track and manage action items arising from collaborative sessions with stakeholders. • Conduct gap analyses to identify areas for improvement and ensure alignment with business needs. • Review and organize documentation to support decision-making processes. • Facilitate cross-functional collaboration to drive project success. • Provide support in customer service initiatives, particularly in call center environments.
2026-04-01T00:00:00Z