6 results for Desktop Support Analyst in Boston, MA

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary
22.9615 - 26.587 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-quality technical assistance across multiple locations in Boston, Massachusetts. This long-term contract position requires a proactive, detail-oriented individual with strong expertise in Level 2 Desktop Support and a passion for delivering exceptional customer service. The role involves supporting both Mac and Windows environments, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems. Responsibilities: • Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location. • Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments. • Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems. • Manage and resolve service desk tickets promptly, ensuring minimal disruption to users. • Maintain and support printers, conference room technology, and audiovisual equipment. • Collaborate effectively with team members to address IT challenges and improve system efficiency. • Demonstrate a customer-centric approach while assisting users with technical issues. • Ensure proper documentation of issues, solutions, and updates within the ticketing system. • Stay updated on the latest AV and IT technologies to provide effective support. • Organize and prioritize tasks to meet deadlines and client expectations.
2026-02-13T00:00:00Z

Help Desk/Desktop Support Analyst

Auburn, NH
onsite
Temporary
0 - 0 USD / Yearly
Technical Support Team Lead Location: Auburn, NH Level: Experienced / Non‑Manager Overview The Technical Support Team Lead provides day‑to‑day operational oversight and acts as an extension of the Technical Support Manager. This role helps coordinate NOC/Technical Support activities, ensures SLA adherence, manages escalations, and drives consistency across support and remote monitoring operations related to customer wireless/DAS environments. The Team Lead serves as a key decision point during daily operations, guiding team members, monitoring ticket flow, and ensuring timely communication and issue resolution. Key Responsibilities Support daily management of support operations, including ticket queues, monitoring tasks, and incident response. Provide operational leadership to ensure work is prioritized in line with SLAs and business needs. Serve as a primary escalation point for high‑priority or high‑impact customer issues. Monitor SLA compliance, response times, and overall support quality. Coordinate workload distribution and coverage during business hours and critical events. Provide direction, guidance, and mentoring to support team members. Track and manage critical customer issues through resolution, including communication and follow‑up. Collaborate with internal teams (Development, DevOps, QA) to drive timely issue resolution. Assist with refining and documenting support processes, workflows, and operational standards. Contribute to reporting on support effectiveness, incident trends, SLA risks, and recurring issues. Participate in post‑incident reviews and help identify corrective and preventative actions. Ensure customer communications are clear, timely, and consistent. Handle customer data, including PII, with appropriate security practices. Work additional hours as needed to support SLA‑driven or time‑sensitive events. Requirements Degree in Computer Science, IT, Engineering, or equivalent experience. 5+ years in technical support, NOC operations, or software support. Experience in a lead, senior, or acting supervisory capacity within a support organization. Strong understanding of support operations, escalation management, SLAs, and customer‑impact prioritization. Working knowledge of networking concepts, Linux systems, and software support workflows. Proven ability to make operational decisions without direct managerial authority. Strong organizational skills and ability to manage competing priorities. Excellent verbal and written communication. Ability to work independently while aligning with leadership direction. High degree of flexibility and stress tolerance.
2026-02-26T00:00:00Z

Help Desk/Desktop Support Analyst

North Waltham, MA
onsite
Temporary
28.5 - 33 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Waltham, Massachusetts. In this role, you will provide technical assistance to end-users, ensuring smooth operation of hardware, software, and peripheral devices. This is a long-term contract position ideal for someone with strong troubleshooting skills and a commitment to delivering excellent customer service. Responsibilities: • Deliver responsive and customer-focused Level 2 technical support to resolve hardware, software, and peripheral device issues. • Diagnose and analyze technical problems, offering timely updates and accurate resolution time estimates. • Escalate unresolved issues to the appropriate teams while adhering to established procedures. • Manage and track hardware and software assets, ensuring compliance with inventory best practices. • Monitor and manage service desk ticket queues, ensuring proper categorization and prompt assignment. • Support Microsoft Teams conference rooms to maintain reliable functionality and assist users with technical challenges. • Implement security measures such as Windows baselines, BitLocker, and device compliance policies to maintain secure endpoints. • Collaborate with IT teams to troubleshoot and resolve complex technical problems. • Identify recurring issues and suggest improvements to processes, documentation, or systems. • Create and maintain detailed documentation for procedures, processes, and small IT projects.
2026-03-05T00:00:00Z

Help Desk/Desktop Support Analyst

Cambridge, MA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. In this role, you will provide hands-on IT support and troubleshooting services to ensure smooth operations for end-users. This is a long-term contract position offering an exciting opportunity to work within the health and biotech industry. Responsibilities: • Deliver onsite IT support to end-users, addressing hardware, software, and connectivity issues. • Operate and manage IT kiosks to assist users with technical inquiries and resolutions. • Administer and maintain systems using Windows 10, Office 365, Active Directory, and Azure. • Respond to and resolve service desk tickets efficiently, ensuring timely solutions. • Perform basic troubleshooting for IT systems to minimize downtime and improve user experience. • Collaborate with team members to identify and implement improvements in IT support processes. • Provide guidance and training to users on system functionalities and best practices. • Monitor and report system performance issues to ensure optimal functionality. • Maintain accurate documentation for system configurations, processes, and user requests.
2026-02-24T00:00:00Z

Help Desk Analyst

Chelmsford, MA
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a Junior Help Desk Analyst to join our team in Lexington, Massachusetts. In this role, you will provide essential technical support to end-users, ensuring the smooth operation of hardware, software, and network systems. This is a long-term contract position offering an opportunity to expand your expertise in a dynamic and collaborative environment. Responsibilities:• Address and resolve user-reported hardware, software, and network issues with efficient troubleshooting techniques.• Identify problems by actively listening to users and conducting thorough research.• Deliver step-by-step guidance to users, ensuring they understand and follow the solutions provided.• Record detailed information about issues and resolutions in the ticketing system.• Escalate advanced technical concerns to senior team members when necessary.• Build and maintain a comprehensive understanding of company technology and support procedures.• Stay informed about emerging technologies and incorporate new knowledge into daily tasks.
2026-02-25T00:00:00Z

Application Support Specialist

Chelmsford, MA
onsite
Contract / Temporary to Hire
38 - 50 USD / Hourly
We are looking for an experienced Application Support Specialist to manage and maintain a suite of Microsoft-based enterprise applications. This contract-to-permanent position is based in Lowell, Massachusetts, and offers the opportunity to work on diverse systems while collaborating with internal teams to enhance application performance. The ideal candidate will have a strong background in system integrations, troubleshooting, and user access management. Responsibilities: • Deliver Tier II support for a variety of Microsoft-based business applications, ensuring quick and effective resolution of issues. • Administer and troubleshoot user authentication and configurations within Okta, maintaining secure access across systems. • Facilitate integrations between internal platforms and third-party systems, ensuring seamless functionality. • Utilize SQL to query databases, troubleshoot issues, and validate data integrity without engaging in development activities. • Collaborate with internal stakeholders to identify and resolve application performance issues. • Monitor and support various software applications, ensuring they operate efficiently. • Maintain Active Directory configurations and permissions to support enterprise operations. • Provide technical guidance on Dell and Cisco technologies, ensuring hardware compatibility with supported applications. • Contribute to system upgrades and application enhancements to optimize user experience.
2026-02-25T00:00:00Z