<p>Senior Customer Service Representative – Lowell, MA</p><p>We’re seeking a detail-driven and customer-focused Senior Customer Service Representative to join our team in Lowell, Massachusetts. This role is critical in supporting seamless financial operations while delivering an exceptional customer experience. The right candidate will thrive in a fast-paced environment, bring strong organizational skills, and excel at building relationships both internally and externally.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver timely, accurate responses to a high volume of customer inquiries, ensuring satisfaction and retention.</li><li>Research historical pricing data and partner with product line managers to process quotations quickly and accurately.</li><li>Oversee the full order management process—including new orders, returns, sample requests, credits, and debits.</li><li>Maintain accurate backlog records, aligning with customer needs and managing expedite requests to meet deadlines.</li><li>Handle customer complaints with professionalism, applying effective problem-solving and escalating issues when necessary.</li><li>Collaborate cross-functionally with sales, finance, and operations teams to resolve issues and streamline workflows.</li><li>Exercise sound judgment within established guidelines to make appropriate and effective decisions.</li><li>Cultivate strong, trust-based relationships with customers and internal partners to support long-term success.</li></ul><p><br></p>
<p>*EXECUTIVE ASSISTANT - Our client is seeking an Executive Assistant for its Boston office to provide critical administrative support to the firm’s CEO, Managing Director, and Client Development team in alignment with its mission to improve public education. Key responsibilities include managing executive schedules, coordinating meetings (both in-person and virtual), arranging travel logistics, and preparing meeting materials like PowerPoint decks. The role also involves maintaining client materials, providing administrative support for the Partnerships and Client Development team, assisting with company-wide initiatives, and performing additional duties as assigned. Strong organizational and communication skills are essential for success in this position. ((Boston))</p>
We are partnering with a well-established distribution company in the MetroWest area that is looking to add a skilled and proactive Sales Support detail oriented to their team. This position is ideal for someone with experience supporting distributor networks and sales teams in a fast-paced, customer-focused environment. In this role, you will provide critical support to the sales organization by assisting with a wide range of activities that directly impact sales effectiveness and customer satisfaction. Responsibilities include coordinating and preparing materials for sales presentations and internal/external meetings, compiling sales reports and analytics, assisting with pricing and product information requests, and managing key project timelines in partnership with sales reps and leadership. You will also serve as a point of contact for vendors, customers, and internal stakeholders, ensuring timely follow-up, accurate communication, and excellent service. This role requires a high level of organization, attention to detail, and the ability to juggle multiple priorities and deadlines. For immediate consideration, please contact Dan Duggan at (508) 205-2126.
We are looking for a skilled Bookkeeper to join our team in Natick, Massachusetts. In this role, you will play a critical part in managing financial transactions, payroll processes, and employee benefits while supporting various administrative operations. This is an excellent opportunity for an experienced and detail-oriented individual seeking to contribute to the efficiency and success of a dynamic organization.<br><br>Responsibilities:<br>• Handle accounts receivable tasks, including invoicing, collections, and processing client payments.<br>• Manage accounts payable by overseeing vendor relationships and ensuring timely payment approvals.<br>• Process payroll activities such as bonuses, commissions, salary adjustments, and reimbursements.<br>• Administer employee benefits enrollment and maintain accurate records of client expenses.<br>• Support onboarding processes for new hires and conduct exit interviews as needed.<br>• Maintain and update internal databases to ensure accurate and organized records.<br>• Perform bank reconciliations and monitor financial transactions to ensure accuracy.<br>• Assist in general agency operations, including compliance with financial and HR policies.<br>• Collaborate with team members to streamline processes and improve overall efficiency.
Our client in the Retail/Distribution industry is seeking a detail-oriented and motivated Staff Accountant to join their team and play a key role in managing accounts receivable, accounts payable, and financial reporting. This position offers an exciting opportunity for detail oriented growth, providing hands-on experience in journal entries, account reconciliations, employee expense reports, and budgeting. With a strong foundation in accounting principles, the Staff Accountant will work within established protocols and regulations to ensure accuracy and efficiency in daily financial operations. Advanced Excel skills are essential for success in this role, including the ability to merge and compare multiple data sources, analyze large datasets, and utilize complex formulas and functions. The ideal candidate will have a Bachelor’s degree in Accounting (or extensive relevant experience) and a natural flair for numbers, problem-solving, and process improvement. With limited direct supervision, this role offers the autonomy to develop financial expertise while also presenting opportunities for career advancement into higher-level accounting and finance positions within the organization. <br> For immediate consideration, please call Dan Duggan at (508) 205-2126.
