<p>We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Cambridge, MA. This role involves providing comprehensive technical support for end-users, including both traditional desktop services and advanced cloud-related tasks within Azure. The ideal candidate will possess a strong background in Windows environments and demonstrate exceptional customer service skills while addressing a variety of technical challenges.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support to resolve end-user issues efficiently and effectively.</p><p>• Manage and resolve escalated support tickets, ensuring timely solutions.</p><p>• Provide assistance with both traditional desktop support tasks and advanced cloud services within Azure.</p><p>• Perform software installation, uninstallation, and troubleshooting on approved applications.</p><p>• Offer onboarding and offboarding support for employees, including device setup and account management.</p><p>• Maintain and support conference room equipment and audiovisual systems.</p><p>• Troubleshoot and resolve printer-related issues, including network, multifunction, and label printers.</p><p>• Administer and manage Active Directory accounts, ensuring proper access and security.</p><p>• Utilize tools such as Intune, Defender, and other Microsoft technologies to enhance system performance and security.</p>
Responsibilities<br>● Apply data processing and exploratory data analysis (EDA) to extract business insights.<br>● Apply advanced data analytics on supply chain management.<br>● Apply optimization methods on logistics problems.<br>● Develop and implement data pipelines (e.g., data preprocessing, modeling,<br>performance evaluation, deployment).<br>● Communicate findings and insights effectively to technical and non-technical<br>stakeholders.<br><br>Education / Qualification<br>● Master or PhD ’s student in Computer Science, Data Science, or a related field<br>Experience<br>● Advanced Data Analytics (Python programming & python analytics libraries)<br>● AWS Cloud<br>● Digitalization<br><br>Knowledge & Skills<br>● Open-minded curious person, self-driven<br>● Critical thinking and good root-cause analysis<br>● Strong in time-series analysis, data science algorithms<br>● Thinking out of the box and creative problem solving<br>● Good communication skills, ability to work in an international environment
IT Systems Support Specialist<br>We are seeking an energetic, customer-focused, and self-starting professional to support the efficiency and effectiveness of IT systems for end users and internal processes. This is an excellent opportunity for someone with 1–3 years of experience in IT systems support—or someone looking to grow into the role. We are willing to train the right candidate.<br><br>Key Attributes<br>Strong communication skills with the ability to explain technical concepts to non-technical users<br>A collaborative mindset and a commitment to creating a positive team environment<br>Detail-oriented with strong analytical and troubleshooting skills<br>Primary Responsibilities<br>System Support (65%)<br>Own and resolve less complex system support tickets and inquiries in alignment with SLAs<br>Collaborate with internal IT teams, vendors, and business partners to debug, build, and test system fixes or enhancements<br>Serve as a liaison between vendors and business partners<br>Maintain documentation including instruction manuals and knowledge base materials<br>Participate in system testing (functional, integration, UAT) including planning, execution, and reporting<br>Support audit compliance and cybersecurity initiatives<br>Provide metrics and reporting on system performance and issue resolution<br>Project Management (25%)<br>Assist in managing cross-functional IT projects and initiatives<br>Support requirements gathering and documentation of SMART goals<br>Coordinate testing activities and ensure timely milestone completion<br>Communicate project updates to stakeholders and leadership<br>Promote positive team dynamics and stakeholder relationships<br>Business Process Support (10%)<br>Learn stakeholder operations and software systems to provide effective support<br>Act as a consultant between stakeholders and software developers<br>Identify lessons learned and contribute to process improvements across systems and departments<br>Qualifications<br>Bachelor’s degree in Computer Information Systems or related field (or equivalent experience)<br>1–3 years of experience in IT support, systems support, or related roles (preferred but not required)<br>Willingness to work onsite 1–2 days per week or as needed<br>Familiarity with ITIL processes (preferred)<br>Basic knowledge of system security, word processing, spreadsheets, databases, and business applications<br>Experience with project management principles and successful project involvement<br>Ability to communicate technical information clearly and patiently to non-technical audiences<br>Experience in the utility industry is a plus<br>Ethical, honest, and dependable with the ability to perform under pressure<br>Excellent written and verbal communication skills
Systems Engineer,Active Directory,Microsoft Windows Server,Azure Active Directory,Citrix Technolo<br><br>Microsoft Systems Engineer to support the infrastructure needs of a dynamic biotechnology organization. This role is responsible for designing, implementing, and maintaining Microsoft-based systems critical to scientific research, clinical development, and enterprise operations. Ideal candidates will have a deep understanding of the biotech sector’s compliance requirements and the agility to adapt to a fast-paced innovation-driven environment.<br> Key Responsibilities<br>• Design, implement, and manage Microsoft systems including Windows Server, Active Directory, Microsoft 365, and Azure.<br>• Ensure system reliability, scalability, and performance to support lab operations and data-heavy workloads.<br>• Collaborate with scientists, researchers, and business teams to translate technical requirements into system solutions.<br>• Monitor and troubleshoot complex issues across hybrid environments (on-premise, cloud, and virtualized infrastructure).<br>• Maintain security protocols in compliance with FDA, HIPAA, and GxP standards.<br>• Develop automation scripts and workflows using PowerShell and other tools to improve efficiency and reduce errors.<br>• Provide Tier 3 support for Microsoft infrastructure and related applications.<br>• Document configurations, processes, and SOPs to meet audit and regulatory standards.
We are looking for a skilled Systems Engineer to join our dynamic team in Braintree, Massachusetts. This is a long-term contract position where you will play a key role in managing and maintaining IT systems for a multi-building campus with over 1,000 end users. The ideal candidate will have strong technical expertise, excellent problem-solving abilities, and a passion for working collaboratively in a team-oriented environment.<br><br>Responsibilities:<br>• Administer and maintain VMware systems, including server hosting and virtualization.<br>• Configure and manage firewalls, particularly Palo Alto devices, to ensure network security.<br>• Perform regular server maintenance and administration tasks for Windows systems.<br>• Manage cloud backups using Druva and oversee local backup solutions.<br>• Address Tier 2/3 network-related tickets and resolve issues with Cisco routers and switches.<br>• Collaborate with IT team members and consultants on projects such as access point replacements and switch upgrades.<br>• Support Active Directory and Entra environments, ensuring smooth operation and user access.<br>• Participate in system recovery processes and troubleshoot backup-related issues.<br>• Assist in IT infrastructure projects, partnering with external network consultants as needed.<br>• Provide technical expertise for Google Workspace and Mac OS environments as required.
