IT Systems Support Specialist<br>We are seeking an energetic, customer-focused, and self-starting professional to support the efficiency and effectiveness of IT systems for end users and internal processes. This is an excellent opportunity for someone with 1–3 years of experience in IT systems support—or someone looking to grow into the role. We are willing to train the right candidate.<br><br>Key Attributes<br>Strong communication skills with the ability to explain technical concepts to non-technical users<br>A collaborative mindset and a commitment to creating a positive team environment<br>Detail-oriented with strong analytical and troubleshooting skills<br>Primary Responsibilities<br>System Support (65%)<br>Own and resolve less complex system support tickets and inquiries in alignment with SLAs<br>Collaborate with internal IT teams, vendors, and business partners to debug, build, and test system fixes or enhancements<br>Serve as a liaison between vendors and business partners<br>Maintain documentation including instruction manuals and knowledge base materials<br>Participate in system testing (functional, integration, UAT) including planning, execution, and reporting<br>Support audit compliance and cybersecurity initiatives<br>Provide metrics and reporting on system performance and issue resolution<br>Project Management (25%)<br>Assist in managing cross-functional IT projects and initiatives<br>Support requirements gathering and documentation of SMART goals<br>Coordinate testing activities and ensure timely milestone completion<br>Communicate project updates to stakeholders and leadership<br>Promote positive team dynamics and stakeholder relationships<br>Business Process Support (10%)<br>Learn stakeholder operations and software systems to provide effective support<br>Act as a consultant between stakeholders and software developers<br>Identify lessons learned and contribute to process improvements across systems and departments<br>Qualifications<br>Bachelor’s degree in Computer Information Systems or related field (or equivalent experience)<br>1–3 years of experience in IT support, systems support, or related roles (preferred but not required)<br>Willingness to work onsite 1–2 days per week or as needed<br>Familiarity with ITIL processes (preferred)<br>Basic knowledge of system security, word processing, spreadsheets, databases, and business applications<br>Experience with project management principles and successful project involvement<br>Ability to communicate technical information clearly and patiently to non-technical audiences<br>Experience in the utility industry is a plus<br>Ethical, honest, and dependable with the ability to perform under pressure<br>Excellent written and verbal communication skills
Data Analyst Manager (2)<br><br>Roles & Responsibilities <br><br>Oversee an offshore team of Healthcare Data Analysts and QA engineers under the direction of the Director of Data Management.<br>Collaborate with various client-facing teams and both inter-departmental and intra-departmental teams to address complex healthcare challenges.<br>Take the lead in communicating with clients to resolve any technical issues they may have.<br>Guide the Data Operations team in understanding customer business needs and converting them into application and operational requirements..<br>Act as a process champion, utilizing in-depth knowledge of organization policies and operations processes.<br>Ensure modules in the product meet the functional requirements, system compliance, and interface specifications through ongoing performance monitoring of team members.<br><br><br>Bachelor’s Degree or equivalent industry experience<br>7+ years of experience performing analysis on healthcare data<br>Clinical Knowledge of various Healthcare Data listed above<br>Advanced skillset with SQL for data analysis and reporting <br>Strong verbal and written communication skills<br>Currently eligible to work in the U.S. without assistance in getting an employment visa or work authorization.<br>Required Knowledge Areas<br>Data Analytics & Statistics Experience<br>SQL & Databases – Experience writing queries to extract and manipulate data from SQL Server, PostgreSQL, MySQL, or Oracle databases.<br>Excel & Spreadsheets – Advanced Excel skills (pivot tables, VLOOKUP, tables and charts )<br>Healthcare Industry Knowledge<br>Healthcare Data Standards – Understanding of ICD-10, CPT, HCPCS, LOINC, and SNOMED coding systems.<br>Electronic Health Records (EHRs) – Experience with Epic, Cerner, Meditech, or other EHR platforms.<br>HIPAA & Data Privacy – Familiarity with healthcare data compliance, including HIPAA, GDPR, and HITECH Act.<br>Claims & Billing Data – Experience analyzing claims from Medicare, Medicaid, and private insurers.<br>HEDIS Quality Measures <br>CMS Data <br>Data Management & ETL Experience<br>ETL (Extract, Transform, Load) Processes – Experience working with data warehouses, SQL ETL pipelines<br>Big Data & Cloud Platforms – Familiarity with AWS (Redshift), Google Cloud, and/or Azure a plus.<br>Project Management – Familiarity with Agile, Scrum, or Lean methodologies in data projects.<br>Stakeholder Communication – Ability to translate complex data findings into actionable insights for non-technical teams (clinicians, executives, analysts).<br> <br><br>Preferences – Not Required <br><br>10+ years of experience performing analysis on healthcare data<br>Experience with Snowflake <br>Prior Experience Working with Offshore Teams a Plus<br>Team leadership experience
<p>We are looking for an experienced SAP Project Manager to oversee complex software initiatives, including implementations and upgrades, ensuring they meet business objectives. This long-term contract position offers the opportunity to lead cross-functional teams, manage budgets and timelines, and drive successful delivery of SAP solutions. Based remotely, this role requires strong project management skills and technical expertise in SAP systems.</p><p><br></p><p>Responsibilities:</p><p>• Develop comprehensive project plans, including scope definition, timelines, and deliverables, to guide SAP initiatives.</p><p>• Lead the execution of SAP projects, ensuring resources are optimized and tasks are completed efficiently.</p><p>• Monitor budgets and timelines closely to ensure projects remain on track and within financial constraints.</p><p>• Coordinate and manage cross-functional teams and stakeholders, fostering collaboration and clear communication.</p><p>• Identify and address potential risks and issues, implementing effective mitigation strategies.</p><p>• Oversee quality assurance processes to ensure SAP solutions align with established standards and business needs.</p><p>• Provide consistent progress updates to stakeholders and maintain thorough documentation of project activities.</p><p>• Utilize project management tools such as Atlassian Jira to track progress and streamline workflows.</p><p>• Apply Agile Scrum methodologies to enhance project execution and adaptability.</p><p>• Drive the successful transition to SAP S4 Hana through strategic planning and execution.</p>
We are looking for a skilled Systems Engineer to join our dynamic team in Braintree, Massachusetts. This is a long-term contract position where you will play a key role in managing and maintaining IT systems for a multi-building campus with over 1,000 end users. The ideal candidate will have strong technical expertise, excellent problem-solving abilities, and a passion for working collaboratively in a team-oriented environment.<br><br>Responsibilities:<br>• Administer and maintain VMware systems, including server hosting and virtualization.<br>• Configure and manage firewalls, particularly Palo Alto devices, to ensure network security.<br>• Perform regular server maintenance and administration tasks for Windows systems.<br>• Manage cloud backups using Druva and oversee local backup solutions.<br>• Address Tier 2/3 network-related tickets and resolve issues with Cisco routers and switches.<br>• Collaborate with IT team members and consultants on projects such as access point replacements and switch upgrades.<br>• Support Active Directory and Entra environments, ensuring smooth operation and user access.<br>• Participate in system recovery processes and troubleshoot backup-related issues.<br>• Assist in IT infrastructure projects, partnering with external network consultants as needed.<br>• Provide technical expertise for Google Workspace and Mac OS environments as required.
<p>Ready to trade your home office for a real one (with actual coffee and human interaction)? We're looking for a talented Dynamics 365 CRM Developer to join our team in beautiful New Hampshire. If you speak fluent C#, dream in SQL, and think Power Platform is actually kind of fun—we want to meet you.</p><p>What you’ll do:</p><ul><li>Customize and optimize Dynamics 365 CRM</li><li>Build slick web apps and integrations using .NET and Azure</li><li>Collaborate with smart people who love solving problems</li><li>Keep things secure, scalable, and running smoothly</li></ul><p>What you bring:</p><ul><li>Microsoft Dynamics 365 CRM experience</li><li>Solid skills in C#, .NET, SQL, and Power Platform</li><li>A knack for APIs and a love for clean code</li><li>Bonus points for experience in finance, insurance, or healthcare</li></ul><p>Perks include: a great team, meaningful work, and the chance to actually leave your house for a job that doesn’t involve sweatpants.</p>
