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2 results for Technical Triage Support Analyst in Boiling Springs, SC
- Spartanburg, SC
- onsite
- Contract / Temporary to Hire
- 16.5 - 17 USD / Hourly
- We are looking for a Technical Triage Support Analyst to join our team in Boiling Springs, South Carolina. In this role, you will provide front-line technical assistance and exceptional customer service to clients while ensuring accurate documentation and timely escalation of unresolved issues. This is a Contract to permanent position that offers a dynamic opportunity to grow within a collaborative and fast-paced environment.<br><br>Responsibilities:<br>• Respond to incoming support calls promptly, delivering detail-oriented and courteous service to all customers.<br>• Diagnose and troubleshoot basic technical issues using established procedures while ensuring clear communication.<br>• Escalate unresolved or complex technical problems to specialized teams with detailed documentation.<br>• Log all customer interactions, troubleshooting steps, and resolutions in the ticketing system for accurate record-keeping.<br>• Maintain a customer-centric approach by demonstrating empathy, patience, and timely follow-ups.<br>• Collaborate with internal teams to ensure smooth communication and efficient resolution of escalated issues.<br>• Provide consistent updates to customers regarding the status of their issues and resolutions.<br>• Uphold high standards of enthusiasm when handling customer inquiries.<br>• Participate in team discussions and contribute to improving support processes and efficiency.
- 2026-03-02T00:00:00Z
- Piedmont, SC
- onsite
- Permanent
- 40000 - 50000 USD / Yearly
- <p>We are looking for a skilled Hardware Analyst to join our team in Piedmont, South Carolina. This role involves providing advanced technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of network and system infrastructure. The ideal candidate is detail-oriented, proactive, and has a strong understanding of computer networking and hardware systems.</p><p><br></p><p>Responsibilities:</p><p>• Perform intermediate troubleshooting for systems, servers, and applications, utilizing established tools and procedures with minimal supervision.</p><p>• Conduct entry-level troubleshooting for IP network devices and backbone transports, adhering to established protocols.</p><p>• Collaborate with the advanced support team to diagnose and resolve complex technical issues.</p><p>• Identify replacement hardware components and accurately match them to their corresponding part numbers.</p><p>• Provide training and guidance to other operators, fostering innovation and encouraging feedback.</p><p>• Apply systems analysis techniques to identify software issues and recommend solutions to management.</p><p>• Address hardware and software problems without reliance on scripts or predefined troubleshooting guides.</p><p>• Document processes for maintaining and adapting company software to evolving site environments. </p><p>• Travel up to 50% in the US for onsite IT Support. </p>
- 2026-03-18T00:00:00Z