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7 results for Customer Experience Specialist in Bloomington, IN

Medical Customer Service Specialist

Indianapolis, IN
remote
Temporary / Contract
18.00 - 22.00 USD / Hourly
Our client is seeking a compassionate and detail-oriented Medical Customer Service Specialist to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience. Hours: Monday - Friday 8am -5pm Key Responsibilities<ul><li>Answer inbound calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, confirm, and update patient appointments.</li><li>Verify insurance, demographic, and medical information for accuracy.</li><li>Assist patients with billing questions, payment processing, and account updates.</li><li>Document all interactions clearly in the electronic medical record or CRM system.</li><li>Coordinate with clinical and administrative staff to resolve patient concerns.</li><li>Maintain confidentiality and comply with HIPAA and company policies.</li></ul>
2026-05-04T16:08:44Z

Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
17.00 - 17.00 USD / Hourly
We are looking for a Customer Service Representative to support customers in Indianapolis, Indiana within a fast-paced payments environment. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, handles inquiries with professionalism, and enjoys helping customers find the right solutions. The person in this role will manage service-related requests, provide accurate product and pricing information, and contribute to a high-quality customer experience across phone and digital channels. **This shift is Monday - Friday 9am - 6pm EST*** Responsibilities:• Respond to customer inquiries by phone and create service cases to document and track reported issues through resolution.• Describe available products, service features, and associated fees in a clear manner so customers can make informed decisions.• Use call center platforms and internal service tools efficiently to access account details, complete updates, and assist customers without unnecessary delays.• Resolve common customer concerns by following established procedures and escalating more complex matters when additional guidance is needed.• Meet performance expectations by maintaining strong call quality, accurate documentation, and productivity standards.• Encourage customers to use online and automated self-service resources when those options provide a faster or more convenient experience.• Share information about current promotions, enhanced offerings, and upgraded solutions that may fit customer needs.• Provide pricing details, prepare customer quotes, and recommend prepay options when appropriate.• Support additional service and administrative tasks as assigned to help the team meet daily operational goals.
2026-05-12T13:23:42Z

Bilingual Spanish Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
18.00 - 18.00 USD / Hourly
We are looking for a Bilingual Spanish Customer Service Representative to support customers in a fast-paced payments environment. This contract-to-permanent position is ideal for someone who enjoys resolving inquiries, guiding customers through service options, and delivering a positive experience across every interaction. The person in this role will handle account-related questions, document service needs accurately, and help customers understand available products, pricing, and convenient payment solutions. ***Must speak fluent Spanish*** **Shift: Monday - Friday 9am - 6pm EST** Responsibilities:• Respond to inbound customer inquiries and provide timely, attentive support for a wide range of service-related concerns.• Create and document service cases for customer issues, ensuring each request is recorded clearly and routed appropriately.• Explain available products, service features, fees, and pricing details in a straightforward manner so customers can make informed decisions.• Use customer service platforms and internal tools efficiently to review account information, research questions, and complete service actions.• Resolve routine issues by following established procedures and escalate more complex matters when additional guidance is needed.• Meet performance expectations related to service quality, productivity, and call center standards while maintaining accurate records.• Encourage customers to use digital and self-service resources when appropriate to improve convenience and support account management.• Share information about current promotions, enhanced offerings, and prepayment options that may benefit the customer.• Perform additional support tasks and related duties as assigned to help maintain smooth daily operations.
2026-05-12T13:28:45Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
15.20 - 17.60 USD / Hourly
We are looking for a Customer Service Representative to support members and callers with professionalism, patience, and a service-first mindset in Indianapolis, Indiana. This contract position with permanent potential offers the opportunity to assist veterans, families, and community members by addressing questions, resolving concerns, and delivering a positive experience with every interaction. The ideal candidate is comfortable handling a high volume of inquiries, documenting information accurately, and working across several systems while maintaining attention to detail. This is a meaningful role for someone who values empathy, reliability, and clear communication in a team-oriented environment. This role is on-site Monday-Friday and is 9:30am-6:00pm. Responsibilities:• Respond to inbound customer inquiries by phone and provide courteous, solution-focused support tailored to each situation.• Record customer details, updates, and outcomes accurately in company systems to maintain complete and reliable documentation.• Navigate multiple applications at once to research information, process requests, and deliver timely resolutions.• Investigate service issues, identify practical next steps, and escalate more complex matters to the appropriate team when necessary.• Communicate clearly and calmly during challenging interactions, using active listening and de-escalation skills to support positive outcomes.• Follow established service procedures while adapting to updated tools, workflow changes, and shifting daily priorities.• Partner with coworkers and leadership to share information, maintain service coverage, and support overall team performance.• Maintain dependable attendance and punctuality to ensure consistent support during assigned shifts.
2026-05-19T20:28:44Z

Service Coordinator

Danville, IN
onsite
Permanent / Full Time
52000.00 - 58000.00 USD / Yearly
We are looking for a detail-oriented Service Coordinator to support operations in Danville, Indiana. This position focuses on maintaining accurate stock records, coordinating inventory-related activities, and helping ensure materials are available to support daily workflow. The ideal candidate is organized, dependable, and comfortable working in a fast-paced environment where scheduling and accuracy are essential. Responsibilities:<ul><li>Serve as a first point of contact for customers regarding parts inquiries and service needs, in person and by phone</li><li>Schedule service appointments and coordinate workflow with service technicians</li><li>Communicate service updates, estimated completion times, and parts availability to customers</li><li>Assist with warranty claims and service documentation as needed</li><li>Receive, process, and track parts orders for service repairs and customer purchases</li><li>Maintain accurate parts inventory records and assist with cycle counts</li><li>Pull, stage, and distribute parts to service technicians in a timely manner</li><li>Coordinate returns, cores, and backorders with vendors and suppliers</li><li>Create and process work orders, invoices, and purchase orders</li><li>Ensure service and parts records are accurate and properly filed</li><li>Support the Service Manager and Parts Manager with reporting and daily operations</li><li>Maintain a clean, organized parts and service counter area</li></ul>
2026-04-28T20:28:59Z

Patient Access Specialist

North Vernon, IN
remote
Temporary / Contract
17.00 - 18.50 USD / Hourly
We are seeking a detail-oriented and customer-focused Patient Access Specialist to join our healthcare client’s team. In this role, you will serve as a key point of contact for patients, helping ensure a smooth and efficient registration and intake process while delivering a high level of service. Hours: Monday - Friday 9am - 5:30pm + Rotating weekends and holidays Responsibilities for the position:<ul><li>Greet patients and visitors in a professional and courteous manner.</li><li>Perform patient registration, intake, and demographic verification.</li><li>Verify insurance eligibility, benefits, and authorization requirements.</li><li>Collect and update patient information accurately in electronic health record systems.</li><li>Schedule appointments and coordinate patient flow as needed.</li><li>Explain forms, policies, and financial responsibilities to patients.</li><li>Maintain accurate records and ensure compliance with privacy regulations and organizational procedures.</li><li>Collaborate with clinical and administrative staff to support efficient operations and a positive patient experience.</li></ul>
2026-05-06T16:14:04Z

Accounts Receivable Specialist

Indianapolis, IN
onsite
Temporary / Contract
22.16 - 25.66 USD / Hourly
We are looking for an Accounts Receivable Specialist to support a manufacturing organization in Indianapolis, Indiana. This contract to hire position focuses on maintaining accurate receivables, supporting credit activities, and helping ensure timely payment processing across customer accounts. The role works closely with sales, customer service, and finance partners to resolve issues, strengthen account management, and contribute to smooth month-end operations. Responsibilities:• Oversee customer receivable accounts by reviewing credit information, maintaining account records, and supporting updates to account terms and status.• Coordinate new customer account setup and keep existing account details accurate and current within internal records.• Track aging activity, identify overdue balances or higher-risk accounts, and communicate recommendations regarding credit exposure.• Post daily incoming payments to the appropriate customer accounts with a high level of accuracy and timeliness.• Investigate short payments, deductions, claims, and other exceptions, then work through resolution with internal and external contacts.• Handle payment-related adjustments, including credit card transactions, refunds, and related account corrections.• Conduct collection outreach on outstanding invoices while maintaining positive customer relationships.• Partner with sales and customer service teams to address billing concerns, resolve payment delays, and escalate complex accounts when needed.• Assist with month-end accounts receivable close tasks, reconcile subledger activity to the general ledger, and prepare reporting for stakeholders.• Support audit requests and help uphold internal control procedures tied to receivables and cash activity.
2026-05-15T19:33:51Z