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2 results for Help Deskdesktop Support Analyst in Beloit, WI
- Beloit, WI
- onsite
- Temporary to Hire
- 24.738 - 28.644 USD / Hourly
- We are looking for an experienced Help Desk/Desktop Support Analyst to provide on-site technical support for end users in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys resolving day-to-day hardware and software issues, supporting walk-up requests, and keeping workstation environments running smoothly. The role calls for a hands-on, detail-oriented individual who can balance customer service with strong troubleshooting skills across desktop systems, printers, and core Microsoft technologies.<br><br>Responsibilities:<br>• Deliver in-person technical assistance for employees by addressing walk-up support needs and resolving desktop-related issues in a timely manner.<br>• Diagnose and correct hardware, software, and operating system problems across Windows-based computers and peripheral devices.<br>• Prepare, configure, and deploy desktop and laptop systems for new and existing users, including imaging and workstation setup.<br>• Support Zebra printer functionality by identifying issues, troubleshooting problems, and coordinating solutions to minimize downtime.<br>• Manage incoming service desk requests, document work performed, and provide updates through the ticketing process.<br>• Administer basic user account and access tasks within Active Directory as part of end-user support activities.<br>• Assist with Microsoft Office 365 support by resolving common application, access, and configuration concerns.<br>• Maintain organized workstation standards and ensure devices are properly configured for business use.
- 2026-10-27T00:00:00Z
- Madison, WI
- onsite
- Temporary to Hire
- 38 - 44 USD / Hourly
- We are looking for a Desktop Support Analyst to join a team in Madison, Wisconsin in a contract-to-permanent capacity. This position is ideal for a highly hands-on, detail-oriented individual who enjoys validating hardware and software performance, partnering with product and support stakeholders, and turning technical findings into clear recommendations. The role centers on evaluating connected devices and workstation technologies, with a strong emphasis on testing, troubleshooting, and documenting results in a fast-paced environment.<br><br>Responsibilities:<br>• Conduct extensive hands-on testing and validation of desktop hardware, peripherals, and integrated technology solutions to confirm performance, reliability, and compatibility.<br>• Partner closely with product and support teams to investigate technical issues, share findings, and help improve end-user device experiences.<br>• Assess a wide range of equipment, including Bluetooth and BTLE devices, mobile hardware, tablets, scanning tools, scales, indicators, and other connectivity-related technologies.<br>• Research emerging hardware options and compare vendor solutions to support informed recommendations for device selection and deployment.<br>• Install, configure, image, and troubleshoot Windows 10 workstations and related desktop equipment in accordance with operational needs.<br>• Validate hardware and software integrations involving RFID-enabled tools, embedded devices, and other digital hardware components.<br>• Create detailed documentation covering test procedures, outcomes, technical observations, and recommended next steps for stakeholders.<br>• Support investigation and resolution of hardware issues by analyzing device behavior, connectivity performance, and configuration settings across multiple platforms.<br>• Contribute technical insight on specialized equipment used in AgTech environments, including evaluation of device interoperability and field readiness.
- 2026-10-27T00:00:00Z