We are looking for a Customer Experience Specialist to support customers during a busy holiday season in Seattle, Washington. This is a Contract position for someone who thrives in a fast-paced service environment and can handle a large volume of interactions with professionalism and care. The ideal candidate will provide timely assistance across multiple channels, resolve routine issues efficiently, and help create a positive experience for every customer.<br><br>Responsibilities:<br>• Manage a steady flow of customer inquiries each day while delivering attentive, courteous, and solutions-focused service.<br>• Assist customers with purchases, product changes, and return requests in accordance with established policies and service expectations.<br>• Document customer concerns and feedback accurately, and route more complex situations to the appropriate support team when necessary.<br>• Communicate clearly through phone and email to ensure customers receive helpful, respectful, and easy-to-understand guidance.<br>• Work closely with team members to support a collaborative atmosphere centered on responsiveness and problem-solving.<br>• Use multiple browser-based tools and customer service systems to research issues, update records, and complete service tasks efficiently.<br>• Maintain accuracy and attention to detail while adapting to changing customer needs during peak seasonal demand.
We are looking for an Accounts Receivable Specialist to support critical billing, reconciliation, and collections activities for a growing benefits-focused organization in Seattle, Washington. This Long-term Contract position is ideal for someone who thrives in a fast-paced accounts receivable environment and can manage a high volume of financial transactions with precision. The person in this role will help maintain account accuracy, support timely invoicing and refund processing, and deliver responsive service to both internal teams and external customers.<br><br>Responsibilities:<br>• Perform daily reviews of client accounts by matching payment activity with eligibility and billing records to identify and resolve discrepancies.<br>• Create and distribute invoices for both group and individual accounts while ensuring billing information is complete and accurate.<br>• Monitor outstanding balances, prepare delinquency communications, and follow up on past-due accounts in a timely manner.<br>• Process account transactions such as refunds, adjustments, and related receivable updates in accordance with established procedures.<br>• Maintain strong working relationships with customer accounts by providing clear communication and dependable support.<br>• Manage a portfolio of accounts of varying size and complexity while adapting to shifting departmental priorities as needed.<br>• Analyze account data to support debt review activities and help ensure accurate financial outcomes.<br>• Collaborate with internal stakeholders to address account issues, improve resolution time, and maintain service quality.