We are looking for an experienced IT Support Specialist to join our team at a leading hospice facility in Ann Arbor, Michigan. This position involves providing on-site technical support while delivering exceptional customer service in a challenging and sensitive environment. As a Contract to permanent position, this is an excellent opportunity to grow your career in a dynamic healthcare setting.<br><br>Responsibilities:<br>• Provide Level 1 troubleshooting for Windows-based systems, including Active Directory, Office 365, and Exchange.<br>• Offer technical support for mobile devices, including Android and iPads.<br>• Assist with onboarding 20-30 new team members per month, ensuring smooth setup of workstations and access to necessary systems.<br>• Handle online troubleshooting requests from remote staff, resolving technical issues efficiently.<br>• Set up and maintain workstations and networking equipment to ensure seamless operation.<br>• Manage inventory of IT equipment and supplies to support facility operations.<br>• Deliver exceptional customer service while working with individuals in a high-stress healthcare environment.<br>• Collaborate with team members to identify and resolve technical issues promptly.<br>• Maintain accurate documentation of support activities and system configurations.