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2 results for Help Desk Tier 2 in Beachwood, OH
- Uniontown, OH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large-scale infrastructure upgrade for corporate sites in Green, Ohio. In this role, you will provide technical assistance tied to equipment validation and end-user support during a nationwide network improvement initiative. The ideal candidate brings a service-focused mindset, strong troubleshooting ability, and the discipline to document issues accurately in a fast-paced support environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide frontline technical support for users by diagnosing and resolving hardware, software, and connectivity issues related to the upgrade effort.</p><p>• Perform pre-deployment and post-deployment checks on IT equipment to confirm readiness, functionality, and compliance with project standards.</p><p>• Record incidents, service requests, and resolution details in the ticketing system with a high degree of accuracy and completeness.</p><p>• Assist with troubleshooting Windows-based devices and user account issues to minimize downtime and maintain productivity.</p><p>• Support validation activities across a high volume of locations by following established procedures and escalating exceptions when needed.</p><p>• Communicate clearly with internal stakeholders, end users, and project team members regarding issue status, next steps, and resolutions.</p><p>• Work within an assigned support team schedule and collaborate closely with team leads to meet project timelines and service expectations.</p>
- 2026-06-16T00:00:00Z
- Cuyahoga Falls, OH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Desktop Support Analyst to support a short-term contract assignment in Stow, Ohio within a manufacturing environment. This role will focus on preparing, updating, and maintaining desktop systems while providing hands-on technical assistance to end users. The ideal candidate brings strong experience with Windows environments, hardware troubleshooting, and configuration management, and can work efficiently to help complete a defined rollout within the expected project timeline.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on desktop support for end-user systems, resolving hardware, software, and operating system issues in a timely manner.</p><p>• Update and configure Windows 10 and Windows 11 devices to meet project and organizational standards.</p><p>• Manage workstation setup activities, including imaging, configuration, deployment, and post-installation validation.</p><p>• Support user account and access-related tasks within Active Directory as part of daily technical operations.</p><p>• Track assigned devices and project progress to help complete the remaining system updates within the planned engagement period.</p><p>• Coordinate with business units and internal stakeholders to schedule device availability and improve completion rates for system refresh activities.</p><p>• Document completed work, technical issues, and resolutions to maintain accurate support and project records.</p>
- 2026-06-15T00:00:00Z