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2 results for Product Support Specialist in Baton Rouge, LA
- Baton Rouge, LA
- onsite
- Temporary / Contract
- 18.00 - 20.00 USD / Hourly
- We are looking for a dedicated Call Center Specialist to join a leading credit union in Baton Rouge, Louisiana. This is a contract position where you will play a pivotal role in managing inbound customer calls and providing exceptional service. If you have experience in call centers or financial services, this is a great opportunity to use your skills in a dynamic and customer-focused environment.<br><br>Responsibilities:<br>• Handle a high volume of inbound calls, addressing customer inquiries with attention to detail and efficiency.<br>• Assist customers with various banking or financial service needs, ensuring accurate and timely responses.<br>• Utilize multiple software systems, including Microsoft Office Suite and XP2, to manage customer information and transactions.<br>• Provide clear and concise information about products and services, tailoring recommendations to customer needs.<br>• Maintain accurate records of customer interactions and follow-up actions in the system.<br>• Collaborate with team members to resolve complex customer issues and escalate when necessary.<br>• Adhere to business casual dress code and maintain a detail-oriented approach at all times.<br>• Manage a rotating schedule, including occasional Saturdays, with a flexible half-day during the week.<br>• Follow all pre-employment screening and compliance guidelines required by the organization.<br>• Operate effectively in a multi-monitor setup, ensuring seamless navigation across systems.
- 2026-04-10T21:04:12Z
- Lafayette, LA
- onsite
- Permanent / Full Time
- 110000.00 - 140000.00 USD / Yearly
- <p>Robert Half is partnering with a growing organization in Lafayette seeking a hands-on <strong>IT Manager</strong> with strong experience in <strong>Cisco network technologies</strong> and <strong>technical team leadership</strong>. This role is fully onsite and ideal for someone who thrives in a fast‑paced environment, has a deep understanding of enterprise-level networking, and is ready to lead an infrastructure team to the next level of operational excellence.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and mentor a team of network and systems technicians/engineers.</li><li>Oversee daily IT operations with a focus on <strong>Cisco routing, switching, wireless, and security technologies</strong>.</li><li>Architect, implement, and maintain core network infrastructure.</li><li>Manage projects related to upgrades, expansions, and system improvements.</li><li>Ensure network reliability, uptime, and best‑practice configurations.</li><li>Collaborate with leadership to align technology with business objectives.</li><li>Maintain documentation, standards, and operational processes.</li><li>Manage vendor relationships, procurement, and budgeting for the IT department.</li></ul><p><br></p><p><strong>Preferred Qualifications</strong></p><ul><li>Cisco certifications (CCNA, CCNP, etc.).</li><li>Experience managing hybrid or enterprise environments.</li><li>Background in ITIL, change management, or formalized support processes.</li><li>Ability to lead infrastructure modernization initiatives.</li></ul><p><br></p><p><strong>What’s in It for You</strong></p><ul><li>Competitive full-time salary</li><li>Excellent benefits package</li><li>Opportunity to lead a high-impact technology team</li><li>Stable organization with strong career growth potential</li><li>Fully onsite environment with strong collaboration and visibility</li></ul><p><br></p>
- 2026-04-03T13:43:47Z