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1 result for Collections Specialist in Baton Rouge, LA

Collections Specialist

Plaquemine, LA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a Collections Specialist to support member account resolution for a credit union in Louisiana. This long-term contract opportunity is ideal for someone who combines strong collections knowledge with a service-focused approach to helping members navigate payment solutions. In this role, you will manage past-due accounts with care, maintain accurate documentation, and work closely with internal partners to promote positive member experiences and account accuracy. Responsibilities: • Oversee collection activities for delinquent member accounts and pursue timely resolution through detail-oriented outreach and follow-up. • Speak with members about account balances, repayment options, and current account standing while maintaining a respectful and solutions-oriented approach. • Respond to questions and concerns with a high level of customer care, helping members understand available paths toward resolving outstanding obligations. • Record all conversations, commitments, and payment arrangements accurately within account management systems to ensure complete documentation. • Partner with colleagues across internal departments to address account discrepancies and support a smooth member experience. • Evaluate individual account situations and recommend practical payment solutions that align with member needs and credit union guidelines. • Monitor account activity and payment progress to ensure follow-through on agreed arrangements and identify when additional action is needed.
2026-04-22T00:00:00Z