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3 results for Tier Ii It Support in Baltimore, MD

Deskside Support Technician (Tier II)

Washington, DC
onsite
Temporary / Contract
33 - 38 USD / Hourly
Deskside Support Technician II – Public TrustLocation: Washington, DCWork Arrangement: Onsite – 5 days per weekClearance Requirement: Active Public Trust required (Secret Clearance highly desired) Position OverviewWe are seeking a customer-focused Deskside Support Technician II to provide hands-on technical support within a large enterprise IT environment supporting federal operations in Washington, DC. This role supports end users across multiple office locations and requires strong troubleshooting skills, professionalism, and the ability to operate independently in a fast-paced support environment.The ideal candidate brings prior experience delivering Tier II support in Windows-based enterprise environments, with strong communication skills and a service-oriented mindset. This role includes direct interaction with end users, senior leadership offices, and cross-functional IT teams while supporting mission-critical systems and maintaining high service standards. Key ResponsibilitiesDeskside Support & Troubleshooting<ul><li>Provide onsite Tier II deskside support for end-user incidents and service requests</li><li>Troubleshoot and resolve issues involving:</li><li>Windows desktops and laptops</li><li>Microsoft Office applications</li><li>Outlook and Exchange</li><li>Printers and peripherals</li><li>Perform hardware break/fix activities including replacement of failed components such as hard drives and batteries</li></ul>Endpoint & Software Support<ul><li>Install and support specialty applications not packaged within SCCM</li><li>Remove devices from the network in accordance with security directives</li><li>Support printer troubleshooting, toner replacement, and device maintenance</li></ul>Customer Service & Ticket Management<ul><li>Maintain accurate updates within the ITSM ticketing system</li><li>Prioritize incidents based on SLA requirements and customer impact</li><li>Deliver high-touch “white glove” support for senior leadership offices</li><li>Provide timely, professional communication throughout issue resolution</li></ul>Operational Support<ul><li>Support users across multiple buildings within Washington, DC</li><li>Collaborate with service desk and infrastructure teams to resolve escalated issues</li><li>Participate in occasional after-hours support activities when required</li></ul>
2026-06-15T00:00:00Z

Deskside Support Technician

Rockville, MD
onsite
Temporary / Contract
32.76 - 32.76 USD / Hourly
We are looking for a Hardware Engineer / Deskside Support Technician to provide onsite technical support in a high-availability enterprise environment supporting a federal agency. This role is responsible for performing hands-on desktop support, hardware deployment, and system troubleshooting across Windows-based devices.This position supports hardware products and systems through installation, maintenance, testing, and troubleshooting activities. Work includes deploying new systems, supporting end users, and ensuring devices meet operational and security requirements. The role requires collaboration across Tier 2 and Tier 3 teams and includes both routine operational support and participation in system upgrades, testing, and process improvements.The ideal candidate is customer-focused, detail-oriented, and capable of working independently under limited supervision while contributing to team objectives. Key Responsibilities:· Provide Tier 2 deskside support for desktops, laptops, and related hardware in a Windows 10/11 environment· Perform break/fix support, troubleshooting hardware/software issues, and resolving user tickets· Deploy, configure, and image Dell laptops and desktops for end users· Utilize ServiceNow (or similar ITSM tools) for ticket tracking, documentation, and CMDB updates· Support patching, system updates, and ensure endpoint compliance with security requirements· Coordinate with Tier 3 teams on escalations, upgrades, and major incidents· Assist with asset management, procurement support, and hardware lifecycle activities· Participate in disaster recovery (DR/COOP) exercises and provide onsite support· Perform system maintenance tasks including backups, upgrades, and recovery procedures· Provide clear communication and status updates to stakeholders and end users· Support occasional after-hours/on-call activities as needed
2026-06-17T00:00:00Z

Customer Service Representative II

Baltimore, MD
onsite
Temporary / Contract
17.1 - 18 USD / Hourly
We are looking for a detail-oriented Customer Service Representative II to support vehicle intake and records processing for an impound operations team in Baltimore, Maryland. This Contract position is ideal for someone who can balance customer service, documentation accuracy, and careful handling of sensitive vehicle and property information. The person in this role will help maintain organized records, verify incoming documentation, and ensure each vehicle is processed thoroughly and consistently. Responsibilities: • Process incoming vehicle documentation by reviewing, validating, and marking intake records for units received at the impound facility. • Examine police reports and related paperwork to confirm vehicle details, determine the cause of impoundment, and note key location information for tracking purposes. • Inspect vehicles to verify identifying information such as VIN, tag number, make, model, color, year, and mileage, and compare findings against supporting records. • Document vehicle condition by taking photographs, with close attention to any visible damage present at the time of receipt. • Receive and secure vehicle keys, complete key control documentation, and maintain accurate tracking of stored keys. • Remove visible valuables when required, record all personal property, and transfer items to a designated secure storage area using proper chain-of-custody procedures. • Complete inventory and control forms by recording billing details, tow information, storage location, and associated property references, then obtain required signatures for accuracy. • Enter vehicle and property information into the database, upload supporting images, and assemble complete case files for supervisor review. • Label vehicles with tracking identifiers, impound dates, and property references, and maintain a daily log of all vehicles processed. • Communicate potential security concerns, including signs of tampering or unsecured custom equipment, to appropriate personnel and assist with related operational tasks as needed.
2026-06-17T00:00:00Z