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20 results for Sr Customer Service Representative in Baltimore, MD

Customer Service Representative

Falls Church, VA
onsite
Temporary / Contract
21 - 23 USD / Hourly
Our organization is actively seeking a Customer Service Representative to join our team. This role is crucial in maintaining positive relationships with clients and ensuring that every customer interaction reflects our commitment to excellence.This is an onsite position working Monday to Friday. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat, providing accurate information and resolutions.</li><li>Maintain up-to-date knowledge of company products, services, policies, and procedures.</li><li>Handle and document customer feedback, concerns, and complaints in a courteous and timely manner.</li><li>Collaborate with internal teams to resolve complex issues and help implement service improvements.</li><li>Track and process orders, returns, account updates, and other transactions as needed.</li><li>Meet or exceed individual and team performance metrics, including customer satisfaction and response times.</li></ul>
2026-04-10T00:00:00Z

Customer Service Representative

Alexandria, VA
onsite
Temporary to Hire
15.8365 - 18.337 USD / Hourly
We are looking for a Customer Service Representative to support a busy service team in Virginia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing a high volume of calls, and turning service inquiries into scheduled appointments. In this role, you will create positive customer experiences through clear communication, timely follow-up, and accurate recordkeeping while contributing to daily booking goals. Responsibilities: • Handle inbound and outbound customer calls with professionalism, focusing on scheduling service visits and maximizing appointment conversions. • Communicate with customers in a friendly and confident manner, addressing questions, easing concerns, and reinforcing a positive impression of the organization. • Resolve service-related issues promptly by listening carefully, identifying customer needs, and working toward practical solutions. • Build strong customer relationships that encourage repeat business through attentive service and consistent follow-through. • Take part in coaching and training activities designed to improve call quality, scheduling results, and outbound outreach performance. • Keep customer records up to date by entering complete and accurate details into the database after each interaction. • Support daily booking efforts for opportunity calls, tune-ups, and inspection appointments in alignment with team goals and seasonal demand. • Contribute to additional assignments or special projects as directed by leadership to support department operations.
2026-05-05T00:00:00Z

Medical Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
17 - 22 USD / Hourly
A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs. Responsibilities:• Manage high volumes of inbound calls from the public, providing accurate information and support.• Follow established scripts and protocols to ensure consistent communication.• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.• Ask clarifying questions to understand caller needs and minimize errors.• Direct callers to the appropriate departments or resources based on their concerns.• Accurately document call details and interactions in the system.• Protect caller confidentiality and adhere to organizational policies.• Escalate complex or urgent issues in accordance with provided guidelines.• Work collaboratively with team members to ensure smooth operations.
2026-04-10T00:00:00Z

Medical Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
17 - 20 USD / Hourly
A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs. Responsibilities:• Manage high volumes of inbound calls from the public, providing accurate information and support.• Follow established scripts and protocols to ensure consistent communication.• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.• Ask clarifying questions to understand caller needs and minimize errors.• Direct callers to the appropriate departments or resources based on their concerns.• Accurately document call details and interactions in the system.• Protect caller confidentiality and adhere to organizational policies.• Escalate complex or urgent issues in accordance with provided guidelines.• Work collaboratively with team members to ensure smooth operations.
2026-05-04T00:00:00Z

On Call Customer Service Representative

McLean, VA
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are seeking motivated and reliable On-Call Customer Service Representatives to support our clients during peak business hours, special projects, and temporary staffing needs. In this role, you will provide exceptional customer support via phone, email, and chat, ensuring a positive customer experience across all interactions. Responsibilities:<ul><li>Answer inbound customer inquiries in a professional and timely manner.</li><li>Provide product, service, or account information and resolve any emerging issues.</li><li>Document all customer interactions and follow up on outstanding requests.</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor.</li><li>Remain knowledgeable about assigned client policies, procedures, and systems.</li><li>Maintain a high level of professionalism, empathy, and accuracy in every interaction.</li><li>Support special projects, coverage for absences, or higher-than-normal call volumes as needed.</li></ul>
2026-05-01T00:00:00Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to deliver excellent service by assisting customers with inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is professional, empathetic, detail-oriented, and comfortable working in a fast-paced environment.Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-04-28T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary / Contract
18 - 21 USD / Hourly
We are seeking Customer Service Representatives to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. This role offers a contract to permanent employment opportunity. Responsibilities:<ul><li>Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction</li><li>Utilize various computer systems and applications to gather necessary information efficiently</li><li>Collaborate with team members and other departments to resolve complex customer issues</li><li>Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns</li><li>Accurately document customer interactions and update customer accounts in the system</li><li>Stay up-to-date on product knowledge, industry trends, and company policies</li><li>Meet performance metrics and quality standards set by the company</li><li>Handle a high volume of inbound calls with a positive attitude</li><li>Assist customers by providing product information and offering solutions to ensure customer satisfaction</li><li>Process customer applications and maintain accurate customer records.</li></ul>
2026-05-04T00:00:00Z

Call Center Representative

Falls Church, VA
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are seeking a customer-focused Call Center Representative to join our client’s team and deliver a positive customer experience. We value innovation, professionalism, and a positive work environment. You will be working onsite Monday to Friday. Responsibilities:<ul><li>Answer inbound calls and respond to customer inquiries in a professional and courteous manner.</li><li>Assist customers by providing information about products, services, and account information.</li><li>Resolve issues, escalate complex cases when necessary, and ensure customer satisfaction.</li><li>Accurately document customer interactions in the system.</li><li>Meet established performance metrics for call quality, productivity, and customer satisfaction.</li></ul>
2026-04-10T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary to Hire
17 - 20 USD / Hourly
We are looking for a customer-focused Call Center Representative to support a fast-paced service team in the Energy/Natural Resources industry. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, managing multiple systems at once, and creating positive experiences during every interaction. In this role, you will respond to incoming calls, resolve questions efficiently, and maintain accurate records while contributing to service quality and team performance. Responsibilities: • Respond to a large volume of inbound customer calls with professionalism, patience, and a solutions-oriented approach. • Guide customers through questions related to services, account details, and general support needs while providing clear and accurate information. • Navigate several computer platforms at the same time to locate information, complete updates, and support efficient call handling. • Address customer concerns with empathy and sound judgment to help achieve positive resolutions. • Record call details thoroughly and maintain up-to-date customer information within internal systems. • Partner with coworkers and cross-functional teams when issues require additional research or escalation. • Consistently work toward established service, productivity, and quality expectations. • Build knowledge of company offerings, procedures, and relevant industry updates to provide dependable support.
2026-05-04T00:00:00Z

Sr. Accountant

Sterling, VA
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
Senior Accountant | Dulles, VA | On-siteAre you a motivated accounting professional looking to further your career in a dynamic, collaborative environment with international operations? We are seeking a detail-oriented Senior Accountant to play a hands-on role in full-cycle GL accounting, financial reporting, analysis, and special projects. This is an excellent opportunity to gain visibility with senior finance leadership while contributing to critical accounting processes and organizational goals for a dynamic organization that is a world leader in their field and has more than doubled their revenue over the last decade.Key Responsibilities:General Ledger & Month-End Close<ul><li>Support the month-end closing process by reconciling assigned accounts and preparing/posting journal entries.</li><li>Complete bank and other account reconciliations accurately and on schedule.</li></ul>Financial Reporting & Analysis<ul><li>Assist the Senior Controller and Controller in preparing monthly financial statements.</li><li>Provide revenue and expense analysis for month-end and ad hoc reporting needs.</li><li>Support the team during year-end audits and the annual budget process.</li><li>Participate in other financial analysis initiatives as assigned.</li></ul>Cross-Departmental Collaboration & Support<ul><li>Prepare schedules, research accounting issues, and work daily with Staff Accountants, Accounts Payable, Controllers, and accounting systems staff.</li><li>Back up team members as needed and assist in the training of new employees.</li><li>Take initiative on special projects and demonstrate a strong team-oriented mindset.</li></ul>Why Apply?<ul><li>You'll have direct access to senior finance leaders, with opportunities for mentorship, growth, and significant impact.</li><li>The environment is supportive, team-driven, and designed for those who thrive with autonomy, accountability, and proactively look for opportunities to improve.</li><li>You will play an integral role in a fast-paced finance team, expanding your technical skills and business acumen.</li></ul>If you are ready to take the next step in your accounting career and make meaningful contributions while growing professionally, we invite you to apply today!
2026-04-02T00:00:00Z

Sr. Accountant

Herndon, VA
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
We are in search of a Sr. Accountant to join our team based in Reston, Virginia. Being a part of our construction contractor industry, you'll play a crucial role in handling the full cycle of accounting and financial reporting for a portfolio of commercial properties. Responsibilities: • Execute account reconciliations and balance sheet reconciliations to ensure accurate financial reporting. • Conduct bank reconciliations to maintain the accuracy of financial records. • Manage and update the general ledger regularly. • Prepare journal entries and ensure they are accurately recorded in the financial system. • Utilize Microsoft Excel for data analysis and financial reporting. • Oversee the month-end close process, ensuring all financial data is accurately captured. • Operate property management software such as Yardi and MRI for efficient accounting processes. • Handle Cam Reconciliation to ensure accurate allocation of common area maintenance costs.
2026-04-27T00:00:00Z

Sr. Accountant

Annapolis, MD
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are partnering with a well‑established, mission‑driven organization. This Senior Accountant will join a high‑caliber finance team supporting a growing investment portfolio with complex accounting, strong visibility, and meaningful impact.This is an excellent role for someone who enjoys technical accounting, ownership over processes, and exposure to sophisticated real‑asset transactions without the pace or burnout of public accounting or transactional finance environments.Key Responsibilities<ul><li>Prepare and review monthly, quarterly, and annual financial statements in accordance with US GAAP</li><li>Own general ledger activities, including journal entries, reconciliations, and variance analysis</li><li>Support accounting for long‑term investments, including debt, equity, and structured assets</li><li>Assist with quarter‑end and year‑end close, ensuring accuracy, timeliness, and compliance</li><li>Partner with internal stakeholders on new transactions, including evaluating accounting treatment and documentation</li><li>Support external audit processes and respond to auditor inquiries</li><li>Contribute to process improvements, internal controls, and documentation as the organization continues to scale</li><li>Assist with regulatory and reporting requirements as applicable (public company–level rigor)</li></ul>
2026-04-02T00:00:00Z

Sr. Accountant

Baltimore, MD
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
Are you ready to ignite the next phase of your career? Join a dynamic team where finance meets innovation! We’re searching for a passionate Accountant/Financial Analyst who thrives at the intersection of financial rigor and data-driven insights. If you have a Big 4 pedigree, a CPA, and an eagerness to solve business challenges with both advanced accounting and modern analytics, we want to hear from you. This is a hybrid role located in Baltimore, MD with good work/life balance!! Responsibilities:<ul><li>Lead the transformation of complex financial data into actionable intelligence for key business decisions</li><li>Partner with cross-functional teams to deliver impactful reports, dashboards, and business cases</li><li>Manage and enhance accounting processes including audit, controls, and monthly close</li><li>Utilize tools like Power BI and Excel</li><li>Support ongoing budgeting, forecasting, and variance analysis projects</li><li>Ensure the integrity of financial statements and compliance with all regulatory standards</li><li>Collaborate on process improvements and innovation initiatives in the finance function </li></ul>
2026-04-24T00:00:00Z

Sr. Accountant

Baltimore, MD
onsite
Temporary to Hire
33.19 - 36.24 USD / Hourly
We are looking for an experienced Senior Accountant in a contract capacity with the potential for a permanent role. This role supports a broad range of accounting operations, including reconciliations, reporting, audit preparation, banking activity, and fund-related transactions across multiple business areas. The ideal candidate brings strong technical accounting knowledge, advanced Excel skills, and a proven ability to manage detailed financial data accurately in a deadline-driven environment. Responsibilities:• Oversee accounting activities including reconciliations and reporting. • Review and validate monthly close reports, support internal audit inquiries, and prepare year-end schedules.• Manage monthly, quarterly, and annual accounting including journal entries, reconciliations, and audit support schedules.• Support banking operations by approving electronic payments, assisting with wire and ACH activity, communicating with banking contacts.• Track fixed asset activity, update supporting schedules, post depreciation, and reconcile asset and accumulated depreciation balances on a recurring basis.• Assist with special projects, complex reconciliations, and troubleshooting issues affecting financial reports and management reporting outputs.
2026-05-01T00:00:00Z

Sr. Accountant

Herndon, VA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an experienced Sr. Accountant to join our team in Reston, Virginia. This Contract to permanent position requires a detail-oriented individual with a strong background in financial operations and accounting processes. The ideal candidate will play a key role in ensuring the accuracy and completeness of financial records while supporting various aspects of the accounting cycle. Responsibilities: • Manage the month-end close process, ensuring all financial data is accurate and complete. • Maintain and reconcile the general ledger accounts to ensure compliance with accounting standards. • Prepare and post journal entries to support accurate financial reporting. • Perform detailed account reconciliations to verify ledger balances and resolve discrepancies. • Oversee bank reconciliation processes to ensure alignment between bank statements and internal records. • Process full-cycle payroll, including calculating, distributing, and reporting employee compensation. • Ensure compliance with payroll tax regulations and resolve any related issues. • Collaborate with other departments to provide financial insights and support business decisions. • Assist in preparing financial reports and documentation for audits. • Identify process improvements to enhance the efficiency and accuracy of accounting operations.
2026-04-10T00:00:00Z

Sr. Accountant

Bethesda, MD
onsite
Permanent / Full Time
75000 - 100000 USD / Yearly
Senior Project Accountant Opportunity Company Overview Join an established leader that has been transforming infrastructure and communities across the DMV for decades. This organization’s body of work covers a wide range of commercial construction, including laboratory spaces, apartment buildings, schools, hotels, logistics hubs, manufacturing sites, local government buildings, and office renovations. Their culture focuses on building relationships, growth, and sustainable progress—viewing each project as a chance to cultivate trust and create long-term impact.Role Introduction We are seeking a Senior Project Accountant to support various project teams and accounting leadership, driving financial integrity and compliance over numerous concurrent construction initiatives. This position interacts with diverse internal and external stakeholders and is best suited to individuals who excel in a collaborative, communicative environment.Primary Duties<ul><li>Oversee the complete billing cycle while maintaining compliance, utilizing accounting platforms.</li><li>Assemble and audit documentation for project owner invoicing, upholding detail accuracy.</li><li>Carefully monitor and address risk factors, ensuring ongoing adherence to insurance requirements specific to defaults.</li><li>Assist project leadership with detailed tracking of expenditures and development of budget reporting tools for current jobs.</li><li>Validate certified payroll submissions to confirm conformance with relevant regulations and standards.</li><li>Prepare and distill financial project data, generating actionable reports for team use in the field.</li><li>Employ a variety of software applications to efficiently complete daily assignments.</li><li>Carry out other duties or engage in special projects in line with business needs.</li></ul>
2026-04-17T00:00:00Z

Sr. Accountant

Rockville, MD
onsite
Temporary / Contract
45 - 55 USD / Hourly
We are looking for an experienced Senior Accountant to join our team on a contract basis in Rockville, Maryland. In this role, you will leverage your expertise to review reconciliations and manage detailed financial reporting. This is an excellent opportunity for a skilled individual with a strong background in real estate accounting to contribute to a dynamic organization. Responsibilities:• Conduct comprehensive reviews of CAM (Common Area Maintenance) reconciliations to ensure accuracy and compliance.• Analyze real estate tax schedules, prepare quarterly tax accruals, and provide detailed reporting.• Oversee financial processes related to real estate accounting, ensuring adherence to industry standards.• Collaborate with team members to resolve discrepancies and improve reconciliation procedures.• Maintain accurate and organized financial records for audits and internal reviews.• Support tax-related accounting functions and ensure deadlines are met.• Provide recommendations for process improvements to enhance efficiency in financial operations.• Work closely with stakeholders to address accounting inquiries and provide insights.• Monitor compliance with accounting policies and regulations.• Prepare financial reports and summaries for management review.
2026-04-10T00:00:00Z

Sr. Accountant

Baltimore, MD
onsite
Permanent / Full Time
75000 - 95000 USD / Yearly
We are looking for a Senior Accountant to join our dynamic team in Baltimore, Maryland. This role offers the unique opportunity to work across diverse client engagements while benefiting from stable employment. If you thrive in a fast-paced environment and possess a strong accounting background, this position will provide you with challenges that align with your expertise and career goals. Responsibilities: • Manage the month-end close process, ensuring accurate and timely reporting of financial data. • Oversee and maintain the general ledger, ensuring compliance with accounting standards. • Prepare and post journal entries to support accurate financial reporting. • Conduct detailed account reconciliations to identify and resolve discrepancies. • Perform bank reconciliations to ensure accuracy in cash flow management. • Collaborate with cross-functional teams to support financial operations and reporting needs. • Analyze financial data to provide insights and recommendations for process improvements. • Assist in preparing reports and documentation for audits and compliance reviews. • Utilize advanced Microsoft Excel skills to create and maintain complex financial models.
2026-05-05T00:00:00Z