Add your latest resume to match with open positions.

12 results for Senior Customer Service Specialist in Baltimore, MD

Senior Client Account Specialist

Washington, DC
onsite
Permanent / Full Time
110000 - 115500 USD / Yearly
We are looking for a Senior Client Account Specialist to support billing operations and account administration for a fast-paced financial services environment in Washington, District of Columbia. This position is ideal for someone who combines strong attention to detail with solid experience in receivables, payables, and billing systems. The role works closely with internal teams and clients to help maintain accurate financial records, resolve account questions, and keep invoicing processes running smoothly. Responsibilities:• Prepare and process client invoices using computerized billing platforms while ensuring accuracy, completeness, and timely submission.• Monitor accounts receivable and accounts payable activity, investigate discrepancies, and help maintain current and balanced account records.• Respond to inbound calls and account-related inquiries from clients or internal stakeholders with professionalism and clear follow-through.• Enter, review, and update financial and billing information across accounting software applications, including specialized business systems used by the team.• Support routine accounting tasks such as payment posting, reconciliation work, and documentation management for billing transactions.• Partner with colleagues to track billing status, resolve outstanding items, and improve day-to-day account support processes.• Maintain organized records of invoices, payments, and client account activity to support reporting and audit readiness.• Assist with work involving multiple software environments, including updates or changes to billing-related systems when required. All interested candidates in this Senior Client Account Specialist and other fulltime opportunities across the D.C. area please send your resume Justin Decker via LinkedIn.
2026-06-24T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. This position provides timely customer support, resolves customer inquiries, and maintains accurate records of all interactions. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is an excellent communicator, detail oriented, and committed to delivering high-quality support. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner. </li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-30T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary / Contract
19 - 19 USD / Hourly
We are seeking a Customer Service Representative to join our team in a contract onsite position. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and enjoys working as part of a team. Responsibilities:<ul><li>Provide excellent customer service and support to customers by phone, email, or in person</li><li>Accurately enter and update customer information in company systems</li><li>Handle inquiries, resolve issues, and escalate concerns when appropriate</li><li>Maintain detailed and accurate records of customer interactions</li><li>Collaborate with team members to ensure a positive customer experience</li><li>Use Microsoft Office Suite and internal systems to complete daily tasks efficiently</li></ul>
2026-07-09T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary to Hire
18.05 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a fast-moving team in Fairfax, Virginia. This contract opportunity with permanent potential is ideal for someone with experience in banking support who enjoys solving issues, assisting customers, and working in an on-site environment Monday through Friday. In this role, you will handle service inquiries, review documentation, and support claim-related research while maintaining a high level of professionalism and accuracy. Responsibilities:• Respond to customer questions and service requests in a high-volume call center setting with professionalism and urgency.• Review escrow- and mortgage-related information to support accurate account handling and timely follow-up.• Research account details, documentation, and claim information to help resolve customer issues efficiently.• Investigate insurance-related matters by gathering records, confirming details, and escalating concerns when needed.• Use Microsoft Office tools and CRM systems to document interactions, track tasks, and maintain organized records.• Manage multiple assignments at once while meeting deadlines and maintaining attention to detail.• Communicate clearly with customers and internal teams to provide updates, explain next steps, and support
2026-07-09T00:00:00Z

Sales Support Specialist

Gaithersburg, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team and help drive operational efficiency. This role will be responsible for assisting with customer communications, preparing sales documents, maintaining records, processing orders, and ensuring a high level of internal and external service. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a highly organized and customer-focused Sales Support Specialist to assist our sales team with daily operations, client communication, order processing, reporting, and administrative coordination. This role plays an important part in helping the sales function run efficiently while supporting a positive customer experience. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team and help drive operational efficiency. This role will be responsible for assisting with customer communications, preparing sales documents, maintaining records, processing orders, and ensuring a high level of internal and external service Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Bethesda, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a highly organized and customer-focused Sales Support Specialist to assist our sales team with daily operations, client communication, order processing, reporting, and administrative coordination. This role plays an important part in helping the sales function run efficiently while supporting a positive customer experience. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Sales Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented and proactive Sales Support Specialist to support our sales team and help drive operational efficiency. This role will be responsible for assisting with customer communications, preparing sales documents, maintaining records, processing orders, and ensuring a high level of internal and external service. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow ups and internal coordination
2026-06-30T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary / Contract
17 - 22 USD / Hourly
We are looking for a customer-focused Call Center Representative to handle inbound and outbound calls, provide exceptional service, and resolve customer inquiries efficiently. Responsibilities:<ul><li>Handle a high volume of inbound and outbound customer calls</li><li>Respond to customer inquiries regarding products, services, and account information</li><li>Document customer interactions accurately in CRM systems</li><li>Troubleshoot issues and provide effective resolutions</li><li>Process orders, updates, and account changes</li><li>Meet quality, productivity, and attendance expectations</li><li>Escalate complex concerns when appropriate</li></ul>
2026-06-30T00:00:00Z