<p>A well-known credit union is seeking multiple Customer Service Representatives to assist their call center! </p><p><br></p><p>Essential Duties and Responsibilities:</p><p>• Handle a large volume of inbound and outbound telephone calls while providing courteous and personal service. </p><p>• Take ownership of every member interaction supporting first call resolution. </p><p>• Provide accurate, valid and complete information by using the correct procedures and available tools. </p><p>• Follow communication procedures, guidelines and policies. </p><p>• Handle member complaints, providing appropriate solutions. </p><p>• Adhere to established security procedures when verifying members prior to addressing their call. </p><p>• Carefully review member profile on core data and workflow computer system to reference member sales or service records to identify any previous issues that might assist with resolving their call. </p><p>• Analyze member needs, match services and loan products as needed, and promote automated services. Refer new accounts, new suffixes, and complete applications for automated services based on member needs. </p><p>• Provide detailed information to members on all Credit Union promotions and special account offerings.</p><p>• Respond to members’ questions; resolve both financial and non-financial account discrepancies. </p><p>• Update member records with details of the call and the response. </p><p>• Meet specific, measurable service goals and handle multiple call queues. </p><p>• Adhere to and uphold all policies and procedures of the credit union. </p><p>• Correct errors on member’s accounts; calculate penalties and dividends, when required. </p><p>• Review account memos to ensure they are current and applicable.</p>
<p>We are seeking a Customer Service Representative for our location in XXXXX, Virginia. This role will be based in the payment processing department of our organization, working on-site from Monday to Friday. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry. If you are looking to get your foot in the door with a great company this is the opportunity for you.</p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer credit applications with precision.</p><p>• Update and maintain accurate customer credit records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
<p>We are offering a contract position opportunity for a Customer Service Representative in the bustling city of Fairfax, Virginia. This position is located within a dynamic industry with a focus on customer interaction and financial services. if you are looking to get your foot in the door with a great company this is the opportunity for you.</p><p> </p><p>Responsibilities:</p><p> </p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer credit applications with precision.</p><p>• Update and maintain accurate customer credit records.</p><p>• Handling mailings</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p>
We are looking for a dedicated Customer Service Representative to join our team in Fairfax, Virginia. This is a Contract to permanent position, offering an excellent opportunity for candidates seeking growth in a dynamic and fast-paced environment. The ideal candidate will bring strong communication skills, exceptional multitasking abilities, and a passion for delivering top-notch service.<br><br>Responsibilities:<br>• Respond promptly to inbound inquiries and provide accurate information to clients.<br>• Process payments and manage data entry tasks with attention to detail.<br>• Compile and maintain detailed reports, ensuring accuracy and timeliness.<br>• Collaborate with loan teams and vendors to address client needs and resolve concerns.<br>• Handle administrative support duties, including organizing and updating records.<br>• Assist clients with questions and provide solutions to their concerns.<br>• Utilize Microsoft Office tools, including Word and Excel, for daily tasks.<br>• Thrive in a fast-paced environment by managing multiple priorities effectively.<br>• Ensure excellent communication with clients while maintaining professionalism.
We are looking for an experienced Customer Service Representative II to join our team in Ashburn, Virginia. In this long-term contract position, you will play a vital role in delivering outstanding support to clients while contributing to the company’s growth and continuous improvement initiatives. This role requires a strong ability to manage customer interactions, maintain operational efficiency, and foster team collaboration.<br><br>Responsibilities:<br>• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.<br>• Actively contribute to driving sales growth through understanding customer needs and offering tailored solutions.<br>• Perform essential office functions, including maintaining records and managing databases, to support daily operations.<br>• Develop and implement plans that align with company policies and quality standards to improve service delivery.<br>• Monitor and enhance processes to drive continuous improvement and meet ISO quality requirements.<br>• Train new employees to ensure they are equipped with the necessary skills and knowledge to succeed in their roles.<br>• Analyze competitive landscapes to identify opportunities for growth and innovation.<br>• Collaborate with internal teams to uphold revenue accounting processes and maintain organizational compliance.<br>• Communicate effectively with customers and colleagues to build strong relationships and foster teamwork.<br>• Utilize interpersonal skills to create a positive and engaging environment for both clients and team members.
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
<p>We are looking for a dedicated Benefits Customer Service Associate to support employees during Open Enrollment period. This contract position offers an opportunity to assist with health benefits inquiries and provide exceptional customer service in a fast-paced environment. </p><p><br></p><p>Responsibilities:</p><p>• Assist callers with inquiries related to health benefits during the Open Enrollment period.</p><p>• Provide accurate information about benefits eligibility, plan options, and enrollment processes.</p><p>• Handle high volumes of calls and emails with professionalism and efficiency.</p><p>• Maintain organized records and ensure proper documentation of benefit-related transactions.</p><p>• Resolve customer concerns with tact and diplomacy, ensuring a positive experience.</p><p>• Collaborate with team members to meet deadlines and support overall enrollment efforts.</p><p>• Participate in paid training sessions to gain knowledge of Baltimore’s benefits system and processes.</p><p>• Adhere to company policies and procedures, including confidentiality and data security.</p><p>• Notify management promptly regarding any issues or potential extensions of the assignment.</p>
<p>The Call Center Specialist serves as the frontline representative for the company, handling inbound and outbound customer inquiries related to telecommunications products and services. This role is responsible for resolving issues, providing technical support, processing service requests, and ensuring a high level of customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in a high-volume call center environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer incoming calls, emails, or chats from customers regarding billing, service plans, technical issues, and general inquiries.</li><li>Troubleshoot and resolve customer concerns related to mobile, internet, TV, and landline services.</li><li>Provide accurate product and service information, upsell or recommend upgrades as appropriate.</li><li>Escalate complex issues to Tier 2 support or technical departments when necessary.</li><li>Document all interactions in the customer relationship management (CRM) system.</li><li>Maintain a strong knowledge of company services, promotions, pricing plans, and policies.</li><li>Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rate.</li><li>Follow all company procedures regarding data security, customer privacy, and compliance requirements.</li><li>Participate in regular training sessions to stay up to date on new products, system updates, and customer service best practices.</li></ul><p><br></p>
<p>Are you an experienced <strong>Call Center Representative</strong> looking for a fulfilling career opportunity with room for growth? Join a dynamic organization where your expertise in customer service will make a difference in helping customers resolve issues, get answers, and feel supported. This <strong>temporary-to-hire opportunity</strong> offers stability, career progression, and the potential for hybrid work after permanent placement!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide outstanding customer service by answering inbound calls, assisting customers with inquiries, and resolving complaints in a timely and professional manner.</li><li>Document interactions accurately in the system and update customer records as necessary.</li><li>Work collaboratively with team members to ensure excellent service delivery that meets quality standards.</li><li>Maintain a positive and empathetic demeanor, even in high-pressure scenarios, to support customer satisfaction.</li></ul><p><strong>Why Apply?</strong></p><ul><li><strong>Career Growth:</strong> Opportunity to transition into a permanent role.</li><li><strong>Potential for Hybrid Work:</strong> Onsite role to start, with the possibility of transitioning to hybrid work arrangements after permanent hire.</li><li><strong>Supportive Environment:</strong> Join a team dedicated to excellent customer service and employee professional growth.</li><li><strong>Competitive Pay:</strong> Earn a competitive salary with a clear pathway to full-time benefits after being hired permanently.</li></ul><p><br></p>
<p>We are looking for a detail-oriented Client Account Coordinator to join our team in Washington, District of Columbia. In this role, you will play a key part in overseeing client billing processes, ensuring compliance with firm and client guidelines, and maintaining accurate financial records. This position offers a hybrid work environment, competitive compensation, and excellent benefits.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute detailed client reports, including weekly, quarterly, and year-end summaries, using 3E software.</p><p>• Ensure all billing activities comply with firm policies and client-specific guidelines, while adhering to matter engagement terms.</p><p>• Collaborate effectively with attorneys, legal staff, and clients in a decentralized billing structure to resolve any invoicing issues.</p><p>• Oversee client invoicing processes, manage collections activities, and generate monthly accounts receivable reports.</p><p>• Review and verify the accuracy of billing data and supporting documentation prior to distribution.</p><p>• Research and address client inquiries regarding billing discrepancies or issues in a timely manner.</p><p>• Develop and implement new billing formats tailored to client needs and firm objectives.</p><p>• Prepare and manage electronic billing submissions, while maintaining the eBilling hub to ensure smooth operations.</p><p><br></p><p><br></p><p> All interested candidates in this Client Account Coordinator and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. </p><p> </p><p><br></p>
We are looking for a Senior Microsoft D365 CE Solution Architect to lead the design and implementation of innovative solutions within the manufacturing industry. This role involves collaborating with stakeholders, mentoring team members, and ensuring high-quality delivery of Microsoft Dynamics 365 Customer Engagement projects. Join us in Fulton, Maryland, to leverage your expertise and drive impactful business outcomes.<br><br>Responsibilities:<br>• Develop and lead solution architecture for Microsoft Dynamics 365 CE, ensuring alignment with business objectives and industry best practices.<br>• Manage the configuration, customization, and integration of Dynamics 365 CE with systems such as Azure, Power Platform, and SharePoint.<br>• Collaborate with stakeholders across call center, marketing, and sales functions to gather requirements and translate them into technical designs.<br>• Guide project planning activities, including resource estimation, technical documentation, and risk management.<br>• Identify opportunities for system enhancements, performance improvements, and cost optimizations.<br>• Mentor architects, developers, and consultants at the beginning stages of their careers to foster technical growth within the team.<br>• Conduct design reviews and monitor code quality to ensure adherence to governance and security standards.<br>• Support quality assurance efforts to maintain system integrity and compliance with regulatory requirements.
