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3 results for Salesforce Admin in Baltimore, MD

Project Manager

Washington, DC
onsite
Temporary / Contract
65.00 - 74.00 USD / Hourly
Senior Technical Project ManagerLocation: (Must reside in the Gaithersburg, MD / Washington, DC Metro Area)Employment Type: Full-Time 26-Week Contract with Potential Extension or ConversionClearance Requirement: Must currently hold or have the ability to obtain a U.S. Government Public Trust clearancePosition OverviewWe are seeking an experienced Senior Technical Project Manager to lead the planning, execution, and successful delivery of Salesforce CRM and Contact Center modernization initiatives supporting a Federal government program. This role requires advanced program and project management expertise within an IT framework, along with a strong technical background in contact center platforms and Salesforce-based solutions.The ideal candidate brings a blend of hands-on technical leadership, solution architecture experience, and the ability to manage complex, cross-functional initiatives in a remote environment. This position plays a key role in driving innovation, continuous improvement, and operational excellence across customer engagement technologies.Position OverviewWe are seeking a Senior Technical Project Manager to lead Salesforce CRM and Contact Center modernization efforts supporting a Federal government program. This role requires strong technical project and program management experience, along with hands-on knowledge of Salesforce platforms and cloud-based contact center technologies. The ideal candidate will bring solution architecture expertise, Agile leadership, and a continuous-improvement mindset to drive high-quality, customer-focused outcomes.KKey Responsibilities<ul><li>Lead end-to-end project lifecycle management for Salesforce and Contact Center modernization initiatives</li><li>Engage with external stakeholders to understand mission needs, goals, and requirements</li><li>Coordinate across cross-functional teams, including business owners, IT leadership, and vendors</li><li>Oversee Salesforce implementations and enhancements (Service Cloud, Experience Cloud, Knowledge Management, Analytics) in compliance with federal and FedRAMP standards</li><li>Manage Contact Center technology deployments (e.g., NICE CXone, Amazon Connect, or equivalent CCaaS platforms), including IVR, call routing, self-service automation, and CRM integrations</li><li>Gather and document functional and technical requirements; translate requirements into user stories and technical specifications</li><li>Facilitate Agile ceremonies, including daily stand-ups and backlog refinement</li><li>Manage scope, schedules, budgets, labor estimates, and project documentation</li><li>Drive continuous improvement by identifying technical solutions that improve performance and customer experience</li><li>Monitor contact center quality metrics and operational performance</li><li>Develop solution architectures for CCaaS, CRM, telephony, and related platforms</li><li>Provide weekly project status reporting to internal and external stakeholders</li><li>Support training, onboarding, and staffing activities for contact center operations as needed</li></ul>
2026-04-07T18:28:43Z

Systems Administrator II

Washington, Dc, DC
onsite
Temporary / Contract
43.00 - 48.00 USD / Hourly
Clearance Requirement: Public Trust clearance (Must currently hold or have the ability to obtain and maintain)Red Hat Enterprise Linux (RHEL) Systems AdministratorLocation: Washington, DC (On-site, 5 days per week)Employment Type: 6 Month Contract, Potential for Extension or ConversionPay: Available on W2Job SummaryThe RHEL Systems Administrator is responsible for administering, supporting, and maintaining Red Hat Enterprise Linux (RHEL) server environments. This role focuses on enterprise-scale Linux operations, automation, containerized platforms, cloud integration, monitoring, and system reliability. The ideal candidate has strong scripting skills, experience supporting containerized workloads, and the ability to troubleshoot, stabilize, and optimize systems in a secure, fast-paced environment.Key Responsibilities<ul><li>Manage the full lifecycle of RHEL servers, including deployment, configuration, patching, reboot coordination, and ongoing maintenance in virtualized environments (VMware).</li><li>Administer enterprise RHEL environments using Red Hat Satellite, including repository management, content views, lifecycle environments, and patch orchestration.</li><li>Serve as the primary owner for implementing system and software updates across the RHEL platform.</li><li>Develop, test, and maintain automation using Bash and Python scripting to streamline administrative tasks and reduce manual intervention.</li><li>Support and maintain containerized environments, including Docker and Kubernetes, in coordination with application and platform teams.</li><li>Perform advanced system monitoring, performance tuning, and root cause analysis to ensure system stability and optimal performance.</li><li>Design, implement, and maintain backup and recovery strategies to ensure data integrity and system resiliency.</li><li>Perform daily operational support, including troubleshooting platform and application issues and responding to escalations.</li><li>Collaborate closely with IT security teams to ensure systems are fully patched, rebooted as necessary, and compliant with security standards.</li><li>Provide regular status updates and reporting on system health, patching, backups, and operational activities.</li><li>Create and maintain system documentation, operational procedures, and knowledge base articles.</li><li>Work cross-functionally with infrastructure, cloud, security, and application teams to support deployments and resolve issues efficiently.</li></ul>
2026-04-23T14:03:52Z

Database Engineer/Manager

Washington D.c., DC
onsite
Temporary / Contract
52.89 - 52.89 USD / Hourly
We are looking for a Database Engineer/Manager to be responsible for the definition, design, implementation, documentation, and ongoing support of enterprise Database Management System (DBMS) environments supporting mission‑critical systems. This role delivers complex database solutions across multiple technical domains and plays a key role in ensuring database performance, integrity, security, availability, and scalability. The position requires advanced technical expertise, cross‑functional collaboration, and leadership in large‑scale database initiatives. Key Responsibilities:· Design, implement, and maintain enterprise DBMS architectures and standards.· Install, configure, administer, and optimize Microsoft SQL Server and Oracle databases.· Manage high availability, clustering, replication, backup, and disaster recovery solutions.· Monitor database performance, capacity, integrity, and security; troubleshoot complex issues.· Plan and execute database upgrades, patches, migrations, and modernization efforts.· Ensure compliance with security requirements, including STIGs, auditing, and encryption controls.· Maintain detailed documentation for database environments, configurations, and procedures.· Collaborate with application, DevOps, infrastructure, vendors, and client stakeholders.
2026-05-01T13:28:39Z