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11 results for Product Support Specialist in Baltimore, MD

Training & User Support Specialist
  • Baltimore, MD
  • onsite
  • Permanent
  • 70000.00 - 85000.00 USD / Yearly
  • We are looking for a skilled Training & User Support Specialist to join our team in Baltimore, Maryland. In this role, you will be responsible for developing and delivering comprehensive training programs tailored to the needs of our organization, ensuring employees have the tools and knowledge to excel in their roles. You will also provide expert guidance on software applications and support, fostering a productive and detail-oriented learning environment.<br><br>Responsibilities:<br>• Create and implement effective training programs to address organizational technology education needs.<br>• Develop and maintain detailed training strategies and curricula for all firm-supported software applications.<br>• Assess user skill levels and monitor progress within training initiatives to ensure continuous improvement.<br>• Design, execute, and oversee onboarding and ongoing education programs tailored to specific job functions.<br>• Ensure a detail-oriented and engaging learning environment that encourages participation and growth.<br>• Schedule and coordinate regular software training sessions for employees.<br>• Develop and update reference guides and documentation to support software use across the firm.<br>• Act as a primary expert on desktop applications, offering guidance and recommendations for optimal usage.<br>• Evaluate and recommend new software solutions or improvements to existing systems.<br>• Assist attorneys, paralegals, and staff in customizing software tools to enhance client service delivery.
  • 2026-02-04T15:03:47Z
Help Desk Analyst I
  • Spring Grove, PA
  • onsite
  • Temporary
  • 19.00 - 22.00 USD / Hourly
  • <p>We are looking for a skilled Help Desk Analyst I to join our team in the York, PA area. In this long-term contract position, you will provide exceptional technical support to internal users, ensuring smooth operation of hardware, software, and systems. This role requires strong troubleshooting abilities, excellent communication skills, and the ability to work efficiently in a fast-paced environment. For consideration, please apply directly!</p><p><br></p><p>Responsibilities:</p><p>• Deliver courteous and efficient support to internal users through the IT Service Desk.</p><p>• Diagnose and resolve technical issues related to hardware, software, and networking before escalating when necessary.</p><p>• Maintain detailed records of all service calls and resolutions using the designated tracking system.</p><p>• Provide remote technical assistance to users as required.</p><p>• Collaborate in team meetings and share constructive feedback for process improvements.</p><p>• Manage service desk communications in the absence of the Lead Service Desk Technician.</p><p>• Participate in after-hours support using company-issued mobile devices.</p><p>• Complete service requests and updates within the tracking tool promptly.</p><p>• Maintain attentive and positive interactions with clients and colleagues.</p><p>• Contribute to ongoing efforts to enhance service desk procedures and workflows.</p>
  • 2026-01-22T15:38:40Z
Security Architect V
  • Washington, Dc, DC
  • onsite
  • Temporary
  • 70.00 - 78.00 USD / Hourly
  • <p><strong>Senior Cloud Security & Solutions Delivery SME</strong></p><p><strong>Location:</strong> Washington, DC (Hybrid – 1 day onsite per week)</p><p> <strong>Clearance:</strong> Ability to obtain a Public Trust</p><p><strong>Duration: </strong>6 – month contract, open for extension or conversion </p><p><strong>Pay: </strong>Starting at $70 hr W2 </p><p><strong>Overview</strong></p><p>An experienced <strong>Senior Security Architect & Solutions Delivery Subject Matter Expert (SME)</strong> is needed to design and guide the implementation of advanced cloud security solutions across a federal environment. This role supports cybersecurity operations by applying Zero Trust principles, strengthening defense‑in‑depth strategies, and securing cloud‑hosted environments. The SME will conduct cloud application assessments, provide architectural guidance, and support emerging cloud technologies such as AI, IoT, RPA, blockchain, and quantum computing.</p><p>This position requires deep expertise in cloud security architecture, Zero Trust frameworks, and the delivery of secure, scalable solutions across multiple cloud service providers.</p><p><br></p><p><strong>Primary Responsibilities</strong></p><ul><li>Provide strategic leadership for enterprise security and Zero Trust architecture initiatives.</li><li>Develop and implement cloud security architectures aligned to Zero Trust principles.</li><li>Lead and oversee cloud security design, controls, and architectural frameworks.</li><li>Offer technical leadership for Zero Trust and security architecture activities.</li><li>Create cloud security architecture roadmaps and long-term strategies.</li><li>Support cloud deployments including private, hybrid, and on‑premises virtualization environments.</li><li>Design security event visibility, logging, and telemetry solutions for cloud environments.</li><li>Provide oversight and design guidance for Identity, Credential, and Access Management (ICAM) solutions.</li><li>Define network security requirements, policies, and controls.</li><li>Apply network segmentation and defense‑in‑depth approaches to cloud architectures.</li><li>Incorporate OT/IoT security requirements into architectural designs.</li><li>Develop scope, cost estimates, and implementation plans for security tool deployments.</li><li>Assess and evaluate new cloud security products and emerging technologies.</li></ul><p><br></p>
  • 2026-01-28T19:04:44Z
Sr. Marketing Automation Specialist
  • Washington, DC
  • onsite
  • Temporary
  • 42.75 - 49.50 USD / Hourly
  • We are looking for a highly skilled Sr. Marketing Automation Specialist to join our team in Washington, District of Columbia. In this long-term contract position, you will play a pivotal role in optimizing our marketing automation processes and ensuring seamless integrations across platforms. This role requires expertise in Salesforce Marketing Cloud and a strong ability to collaborate with cross-functional teams to drive impactful marketing campaigns.<br><br>Responsibilities:<br>• Lead the migration to a new marketing automation platform, ensuring accurate data transfers and functionality preservation.<br>• Work closely with sales and other departments to gather requirements and implement tailored marketing automation solutions.<br>• Monitor and resolve database issues, including automated data syncs, imports, and extensions.<br>• Organize and maintain lists, assets, and campaigns within the marketing automation platform for optimal usability.<br>• Integrate marketing tools and systems to streamline workflows and ensure data consistency.<br>• Investigate and address system errors to maintain platform reliability.<br>• Design and execute automated marketing campaigns, journeys, and lead scoring strategies for personalized customer experiences.<br>• Collaborate with stakeholders to develop dashboards, interfaces, and system integrations.<br>• Build and manage analytic dashboards to track performance metrics and campaign outcomes.<br>• Provide training and ongoing support to team members on marketing automation best practices.
  • 2026-01-23T16:38:38Z
IT Audit & Advisory (Sr.) Manager
  • Mclean, VA
  • onsite
  • Permanent
  • 135000.00 - 170000.00 USD / Yearly
  • <p><strong>Technology Audit & Advisory Manager or Senior Manager (Tysons Corner - Hybrid)</strong></p><p>Step into a leadership role with a dynamic and collaborative professional services team! As a Technology Audit & Advisory Manager or Senior Manager, you'll help organizations navigate complex business challenges by offering essential guidance, innovative solutions, and hands-on expertise. You’ll build lasting client relationships, lead high-performing engagement teams, and make an impact across diverse industries while shaping the future of technology risk management.</p><p><strong>What You’ll Do:</strong></p><ul><li>Advise clients on how to manage risks inherent in their technology environments, helping them protect and drive enterprise value.</li><li>Apply a forward-thinking approach by leveraging analytics, automation, AI, and other emerging tools and technologies.</li><li>Develop your skills in the latest tech innovations, including AI-driven solutions, data governance, cloud, cybersecurity, and more.</li><li>Identify technology-related risks and opportunities for increased efficiency and performance.</li><li>Lead by example, fostering open communication, positive team culture, and creating professional development opportunities.</li><li>Supervise, mentor, and coach Consultants and Senior Consultants as you guide the completion of projects.</li><li>Maintain and grow professional relationships, representing the organization in the market and assisting with business development and proposal preparation.</li></ul><p><strong>Areas of Focus:</strong></p><ul><li>Cybersecurity and IT risk management</li><li>IT frameworks and General Controls (ITGC)</li><li>Cloud, enterprise applications, analytics, and automation</li><li>Data governance and privacy</li><li>IT SOX compliance</li><li>Technology resilience and disaster recovery</li><li>Controls, emerging technologies, and technology enablement</li></ul><p><strong>How We Work:</strong> Experience the flexibility of a hybrid work model, balancing in-person collaboration and purposeful remote work. This role involves both local and out-of-state assignments based on client needs and project requirements.</p><p>Bring your leadership, technical acumen, and passion for innovation to a team where your impact will be recognized—apply today to take the next step in your career!</p>
  • 2026-02-06T16:04:13Z
Treasury Analyst/Assistant Treasurer
  • Lancaster, PA
  • onsite
  • Permanent
  • 120000.00 - 150000.00 USD / Yearly
  • <p>The ideal candidate for this position is a highly collaborative individual with strong leadership, managerial, and relationship-building skills who thrives in fast-paced environments. As a self-starter, this candidate is deeply committed to continuous improvement and operational excellence. The ideal candidate is a creative problem solver who possesses a strong inclination toward leveraging advanced treasury technologies and digital tools to enhance financial operations. This includes advocating for and implementing cutting-edge solutions that streamline processes, improve accuracy, and optimize financial management systems.</p><p><br></p><p>This is a hybrid position based out of our Lancaster headquarters. Specific on-site expectations may vary and will be determined on a case-by-case basis, taking into account the candidate’s home location.</p><p><br></p><p>ESSENTIAL DUTIES & RESPONSIBILITIES</p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>• Manage daily administration of the cash management process which includes daily journal entries, cash analysis, wire transfers, investments, borrowings, and various other cash activities.</p><p>• Monitor and oversee existing bank infrastructure including accounts, services, signatories, while managing all administrative functions such as opening, closing, and maintaining accounts.</p><p>• Create, support, and maintain end-to-end treasury policies, procedures, and internal controls.</p><p>• Review, approve and release electronic disbursements, ACH and wire payments; troubleshoot daily transaction issues as they occur.</p><p>• Own near-term cash flow forecasting and support mid- and long-range cash flow forecasts.</p><p>• Drive continuous improvement initiatives including recommending, evaluating, and implementing new treasury products and services.</p><p>• Cultivate and maintain relationships with banks and other financial institutions.</p><p>• Manage a highly effective team of treasury professionals by providing guidance, training, and performance feedback to ensure the teams effectiveness and professional growth.</p><p>• Oversee merchant accounts and corporate purchasing card programs across all entities.</p><p>• Analyze monthly bank fees including merchant, treasury, borrowing, and legal expenses.</p><p>• Participate in and collaborate across functional silos on strategic initiatives and goals.</p><p>• Support and oversee month end close and reporting responsibilities.</p><p>• Ensure compliance with relevant financial regulations and reporting requirements.</p><p>• Participate in special projects and perform other duties as assigned.</p><p><br></p>
  • 2026-02-04T13:33:41Z
Lead PP&C Engineer
  • Reston, VA
  • onsite
  • Permanent
  • 150000.00 - 165000.00 USD / Yearly
  • We are looking for a Lead PP& C Engineer to oversee the design, configuration, and management of advanced Microsoft 365 environments in Reston, Virginia. This role is ideal for a systems engineering expert with a passion for driving innovation, enabling user productivity, and ensuring secure and efficient technology adoption. You will collaborate across teams to deliver cutting-edge solutions and contribute to the growth of organizational capabilities.<br><br>Responsibilities:<br>• Design and configure scalable Microsoft 365 environments to enhance organizational efficiency.<br>• Lead the integration of AI-driven tools, including Copilot, to modernize workflows and improve productivity.<br>• Provide expert-level support and guidance for SharePoint, Power Automate, and Power Apps usage.<br>• Collaborate with cross-functional teams to develop and refine collaborative solutions.<br>• Conduct user training and enablement sessions to maximize technology adoption and engagement.<br>• Monitor and address Microsoft 365 resources, including Service Health, Message Center, and Secure Score, to ensure optimal performance and security.<br>• Diagnose and resolve complex system and application issues effectively.<br>• Research and implement new Microsoft 365 features, tools, and best practices to enhance system capabilities.<br>• Create and maintain comprehensive documentation of system architecture, requirements, and testing procedures.<br>• Mentor less experienced engineers to foster skill development and drive team improvements.
  • 2026-01-07T14:54:01Z
Media Relations Manager
  • Washington, DC
  • onsite
  • Temporary
  • 35.63 - 41.25 USD / Hourly
  • <p>Our global client is seeking a <strong>Web Content Manager</strong> to oversee and manage <strong>WordPress CMS</strong>. This role will work closely with developers, editors, marketing, and creative teams to ensure the organization’s website content is engaging, accurate, accessible, and optimized for both user experience and search engines.</p><p>This is an excellent opportunity for a content professional who thrives at the intersection of <strong>digital strategy, web content management, and cross-functional collaboration</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage the <strong>WordPress CMS</strong>, collaborating with developers and editors to support organizational needs.</li><li>Conduct <strong>content audits</strong> to identify gaps, redundancies, and opportunities for improvement.</li><li>Produce <strong>site maps and visualizations</strong> to illustrate website structure and functionality.</li><li>Train staff on best practices for creating and publishing website content.</li><li>Update <strong>HTML, CSS, and JavaScript</strong> as needed to support content and functionality.</li><li>Collaborate with creative, marketing, and technical teams to maintain site standards and brand consistency.</li><li>Implement <strong>SEO strategies</strong> to maximize search rankings and analyze user engagement.</li><li>Create, edit, publish, and retire content including text, images, videos, and interactive web assets.</li><li>Track and manage requests for website updates and new projects, ensuring deadlines are met.</li><li>Roll out and maintain a strategy for managing publishing requests (e.g., office hours).</li><li>Evaluate and streamline <strong>content governance procedures</strong>; maintain documentation libraries.</li><li>Partner with business units to develop engaging <strong>landing pages</strong> and interactive experiences.</li><li>Manage <strong>URL redirects, broken links, and cookie consent content</strong>.</li><li>Serve as the primary contact for troubleshooting <strong>site performance issues</strong>.</li><li>Integrate <strong>keywords, metadata, and analytics</strong> into content strategy for SEO optimization.</li><li>Coordinate content activation with <strong>paid media and social campaigns</strong>.</li><li>Stay current with competitor sites, industry best practices, and innovations in content strategy.</li></ul><p><br></p>
  • 2026-01-23T16:33:39Z
Senior Platform Engineer
  • Washington, DC
  • onsite
  • Temporary
  • 50.00 - 55.00 USD / Hourly
  • <p>The Senior Platform Engineer will be responsible for designing, building, and optimizing cloud infrastructure solutions on Microsoft Azure. You will ensure that the platform is scalable, highly available, secure, and cost-efficient. As a senior member of the team, you will collaborate with cross-functional teams, including cloud architects, security teams, and development teams, to implement cutting-edge cloud solutions that meet business requirements and enhance overall operational performance.</p><p>You will have the opportunity to work with a dynamic, forward-thinking team, leveraging the latest in cloud technologies to optimize the platform, automate processes, and ensure a robust, enterprise-grade cloud environment. This work is located onsite in the DC area.</p><p><strong>A public trust is required for this role.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the design and implementation of scalable, reliable, and secure cloud-based platform solutions using Azure services (e.g., Azure Virtual Machines, Azure Kubernetes Service (AKS), Azure App Services, Azure Storage).</li><li>Collaborate with business units and technical teams to understand requirements and design cloud solutions that align with business needs and IT strategy.</li><li>Architect cloud solutions to ensure high availability, disaster recovery, and performance optimization in a multi-cloud or hybrid environment.</li><li>Manage and maintain cloud infrastructure, ensuring consistent performance, scalability, and security of cloud-hosted applications.</li><li>Implement and maintain infrastructure automation using Infrastructure as Code (IaC) tools such as Terraform, Azure Resource Manager (ARM) templates, and Azure DevOps.</li><li>Implement security best practices for cloud resources, including encryption, identity and access management (IAM), firewall configuration, and network security.</li><li>Use tools like Azure Security Center to monitor vulnerabilities, threat intelligence, and security events.</li><li>Build and maintain CI/CD pipelines to automate the deployment of cloud applications and infrastructure updates using tools such as Azure DevOps, GitLab, or Jenkins.</li><li>Automate infrastructure provisioning, monitoring, and scaling to optimize operations and reduce manual intervention.</li><li>Drive the adoption of DevOps and automation practices across the organization to accelerate development cycles and improve platform reliability.</li><li>Monitor the health and performance of cloud resources using Azure Monitor, Log Analytics, and other monitoring tools.</li><li>Perform ongoing tuning and optimization of cloud resources to improve system performance and minimize operational costs.</li><li>Analyze system logs and metrics to troubleshoot, resolve, and prevent issues related to cloud-based applications and services.</li><li>Develop and maintain comprehensive documentation for cloud architectures, configurations, automation processes, and troubleshooting procedures.</li></ul>
  • 2026-01-28T16:28:46Z
Senior Manager IT Audit - ISO 27001
  • Columbia, MD
  • onsite
  • Permanent
  • 140000.00 - 175000.00 USD / Yearly
  • <p>Are you a seasoned professional passionate about information security and compliance? A national leading consulting firm is seeking an <strong>ISO Lead Certified Senior Manager</strong> to take a pivotal role in their Risk Consulting Practice. You’ll lead a team dedicated to providing top-tier advisory and attestation services for ISO 27001 compliance, helping clients streamline their processes, strengthen their security posture, and align with international standards. This role is perfect for someone who thrives in an environment that offers challenging projects, leadership opportunities, and strategic initiatives.</p><p><br></p><p>Your role will bring variety and impact, including:</p><ul><li><strong>Business Development:</strong> Identify new opportunities, create client proposals, and contribute to thought leadership in the ISO space.</li><li><strong>Client Delivery:</strong> Oversee scheduling, client interactions, and the completion of consulting and attestation projects with a focus on quality and professional standards.</li><li><strong>Compliance Excellence:</strong> Ensure workpapers adhere to methodology and standards while juggling multiple client engagements and maintaining precision.</li><li><strong>Risk Awareness:</strong> Stay on top of emerging threats, vulnerabilities, and changes in regulations, providing recommendations for compliance updates.</li><li><strong>Strategic Reporting:</strong> Present system performance and risk analyses to client leadership with actionable improvement plans.</li><li><strong>Leadership & Mentorship:</strong> Guide and support junior team members, helping them grow their skills and confidence.</li><li><strong>Training Initiatives:</strong> Help clients implement information security awareness programs across their organizations.</li></ul><p><strong>Why This Role?</strong></p><p>If you're ready to step into a leadership role where you can showcase your expertise, build client relationships, and lead a team of talented professionals, this position offers tremendous growth potential. You’ll be working in an environment that values collaboration, innovation, and continuous learning while tackling impactful challenges.</p><p><strong>Next Steps:</strong></p><p>Interested in learning more about this exciting opportunity? Take action today! <strong>Reach out to Jim Meade at Robert Half or connect with him on LinkedIn.</strong> We look forward to connecting with you and discussing how you can leverage your skills and experience in this role.</p>
  • 2026-01-26T14:04:14Z
Procurement Senior
  • Tysons, VA
  • onsite
  • Permanent
  • 80000.00 - 130000.00 USD / Yearly
  • We are looking for an experienced procurement specialist to take on a senior role in managing strategic sourcing initiatives and optimizing supply chain processes. In this position, you will play a crucial role in negotiating contracts, fostering vendor relationships, and ensuring procurement strategies align with organizational goals. This is an excellent opportunity for someone with a strong background in procurement to drive efficiency and create value.<br><br>Responsibilities:<br>• Oversee the entire procurement lifecycle, including supplier selection, contract negotiation, purchasing, and delivery of goods and services.<br>• Design and execute strategic sourcing plans that align with budgetary targets and organizational objectives.<br>• Build and maintain strong relationships with vendors to ensure product availability, competitive pricing, and quality standards.<br>• Identify and implement supply chain optimization strategies to improve cost efficiency, lead times, and vendor performance metrics.<br>• Negotiate and manage contracts to ensure compliance with terms, conditions, and service-level agreements.<br>• Monitor market trends and supplier performance to proactively address risks and identify new opportunities.<br>• Collaborate with internal teams, such as finance and operations, to forecast procurement needs and establish budgets.<br>• Ensure compliance with purchasing policies, ethical practices, and regulatory requirements through effective oversight.<br>• Track and analyze procurement key performance indicators (KPIs) to assess progress and identify areas for improvement.<br>• Mentor and develop the procurement team to enhance skills and support growth.
  • 2026-01-26T20:18:38Z