<p>We are looking for an experienced and organized Medical Receptionist to support a busy healthcare practice in Towson, Maryland. This contract-to-permanent opportunity is ideal for someone who thrives in a patient-facing healthcare environment and can create a welcoming, detail-oriented first impression. The right candidate will balance front desk coordination with strong communication and multitasking skills to keep daily operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients and visitors courteously, providing a positive and efficient front desk experience from arrival through departure.</p><p>• Coordinate appointment scheduling, rescheduling, and calendar updates while helping maintain an orderly patient flow throughout the day.</p><p>• Manage patient check-in processes, confirm demographic and insurance details, and ensure required information is accurately entered.</p><p>• Answer incoming calls, respond to routine questions, and direct messages or inquiries to the appropriate clinical or administrative staff.</p><p>• Support general medical front office operations by handling paperwork, filing, and other administrative tasks as needed.</p><p>• Communicate clearly with patients regarding visit logistics, office procedures, and next steps to help reduce confusion and delays.</p><p>• Work closely with the practice administrator and internal team members to maintain efficient daily office coverage.</p><p>• Assist with additional administrative duties or workflow-related tasks that support the needs of the practice.</p>
<p>A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs.</p><p><br></p><p>Responsibilities:</p><p>• Manage high volumes of inbound calls from the public, providing accurate information and support.</p><p>• Follow established scripts and protocols to ensure consistent communication.</p><p>• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.</p><p>• Ask clarifying questions to understand caller needs and minimize errors.</p><p>• Direct callers to the appropriate departments or resources based on their concerns.</p><p>• Accurately document call details and interactions in the system.</p><p>• Protect caller confidentiality and adhere to organizational policies.</p><p>• Escalate complex or urgent issues in accordance with provided guidelines.</p><p>• Work collaboratively with team members to ensure smooth operations.</p>
<p>A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs.</p><p><br></p><p>Responsibilities:</p><p>• Manage high volumes of inbound calls from the public, providing accurate information and support.</p><p>• Follow established scripts and protocols to ensure consistent communication.</p><p>• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.</p><p>• Ask clarifying questions to understand caller needs and minimize errors.</p><p>• Direct callers to the appropriate departments or resources based on their concerns.</p><p>• Accurately document call details and interactions in the system.</p><p>• Protect caller confidentiality and adhere to organizational policies.</p><p>• Escalate complex or urgent issues in accordance with provided guidelines.</p><p>• Work collaboratively with team members to ensure smooth operations.</p>