<p>The Patient Access Specialist serves as the first point of contact for patients, ensuring a seamless registration, scheduling, and check-in experience. This role is critical in supporting care delivery while maintaining accurate patient data and insurance verification.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Greet and register patients, verifying demographic and insurance information</li><li>Schedule appointments and coordinate referrals</li><li>Verify insurance eligibility, benefits, and authorizations</li><li>Maintain accurate patient records in EMR systems</li><li>Ensure compliance with HIPAA and healthcare regulations</li><li>Resolve patient inquiries regarding billing and services</li><li>Coordinate with clinical staff for patient flow and scheduling</li></ul><p><br></p>
<p>We are looking for a Patient Service Representative to support a reimbursement-focused team for a medical device organization in Nottingham, Maryland. This position centers on guiding patients and referral sources through intake, documentation, and coverage verification while delivering a detail-oriented and compassionate experience. The ideal candidate brings prior healthcare-related customer service experience and is comfortable handling high-volume communication, detailed records, and timely follow-up.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate incoming patient referrals and intake requests, ensuring all required details are obtained and processed accurately.</p><p>• Enter and maintain patient demographics, referral information, and service-related documentation in the appropriate systems.</p><p>• Speak with patients, caregivers, and provider offices to gather missing information and clarify account details.</p><p>• Review insurance information to confirm eligibility, benefits, and coverage requirements before services move forward.</p><p>• Place outbound follow-up calls to patients and referral partners to update status, resolve outstanding items, and support next steps.</p><p>• Deliver attentive customer service by answering questions clearly, addressing concerns promptly, and creating a positive patient experience.</p><p>• Support patient registration and scheduling-related activities as needed to help maintain efficient service workflows.</p>