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1 result for Order Entry Customer Service in Baltimore, MD
- Baltimore, MD
- onsite
- Temporary / Contract
- 18 - 20 USD / Hourly
- <p>We’re seeking a customer-focused <strong>Customer Care Representative</strong> to join a fast-paced, high-performing service team for a fully on site role in Middle River, Maryland 21220. This temporary-to-permanent opportunity is ideal for someone who enjoys helping others, thrives in a dynamic environment, and takes pride in delivering a high-quality experience with every interaction.</p><p>In this role, you’ll serve as the first point of contact for customers—handling inquiries, documenting interactions, and partnering with internal teams to resolve issues efficiently and professionally.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage a high volume of inbound customer calls with patience, professionalism, and a care-first mindset</li><li>Respond to inquiries by clearly explaining services, resolving concerns, and guiding customers toward effective solutions</li><li>Navigate multiple systems simultaneously to access account details and provide accurate, real-time support</li><li>Accurately document customer interactions and maintain up-to-date records in internal systems</li><li>Handle concerns with empathy and sound judgment to create a positive customer experience</li><li>Collaborate with internal teams to escalate and resolve more complex issues</li><li>Consistently meet or exceed performance metrics related to quality, productivity, and customer satisfaction</li><li>Stay current on company services, procedures, and relevant updates</li></ul><p><strong>Why You’ll Love This Role</strong></p><ul><li>Opportunity to transition into a permanent position</li><li>Engaging, fast-paced work environment</li><li>Supportive and collaborative team culture</li><li>Great opportunity to build and grow your customer care career</li></ul>
- 2026-06-03T00:00:00Z