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17 results for Medical Customer Service Specialist in Baltimore, MD

Medical Customer Service Representative

Baltimore, MD
onsite
Temporary / Contract
17 - 22 USD / Hourly
A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs. Responsibilities:• Manage high volumes of inbound calls from the public, providing accurate information and support.• Follow established scripts and protocols to ensure consistent communication.• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.• Ask clarifying questions to understand caller needs and minimize errors.• Direct callers to the appropriate departments or resources based on their concerns.• Accurately document call details and interactions in the system.• Protect caller confidentiality and adhere to organizational policies.• Escalate complex or urgent issues in accordance with provided guidelines.• Work collaboratively with team members to ensure smooth operations.
2026-04-10T00:00:00Z

Medical Billing Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 23 USD / Hourly
A Healthcare organization is seeking a medical billing specialist to work in their Bethesda office. <ul><li>Make outbound collections calls to patients.</li><li>Calls will be made based on the aging report</li><li>The role will be patient focused role.</li></ul>
2026-04-10T00:00:00Z

Sr. Customer Service Specialist

Baltimore, MD
onsite
Temporary / Contract
20 - 27 USD / Hourly
The Senior Customer Service Specialist is responsible for delivering high-level customer support by managing complex inquiries, resolving escalated issues, and ensuring a consistently positive customer experience. This role requires strong analytical and problem-solving abilities to identify root causes and implement effective solutions. In addition to direct customer interaction, the Senior Specialist plays a key role in mentoring team members, improving service processes, and collaborating across departments to address systemic concerns.
2026-04-14T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to join our team and deliver exceptional service to our clients. This role is critical in shaping the customer experience, resolving inquiries, and supporting business success. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary / Contract
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Service Representative

Falls Church, VA
onsite
Temporary / Contract
21 - 23 USD / Hourly
Our organization is actively seeking a Customer Service Representative to join our team. This role is crucial in maintaining positive relationships with clients and ensuring that every customer interaction reflects our commitment to excellence.This is an onsite position working Monday to Friday. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat, providing accurate information and resolutions.</li><li>Maintain up-to-date knowledge of company products, services, policies, and procedures.</li><li>Handle and document customer feedback, concerns, and complaints in a courteous and timely manner.</li><li>Collaborate with internal teams to resolve complex issues and help implement service improvements.</li><li>Track and process orders, returns, account updates, and other transactions as needed.</li><li>Meet or exceed individual and team performance metrics, including customer satisfaction and response times.</li></ul>
2026-04-10T00:00:00Z

Customer Service Representative

Fairfax, VA
onsite
Temporary to Hire
18.05 - 19.5 USD / Hourly
We are looking for a detail-oriented Customer Service Representative to join our team in Fairfax, Virginia in a Contract to Permanent position. The Customer Service Representativ is ideal for someone who thrives in a fast-paced customer service environment and can confidently handle a large volume of inbound calls while supporting payment-related activities. The position also includes administrative support duties that help keep daily operations organized and efficient. Responsibilities:• Manage a steady flow of incoming calls and provide courteous assistance to customers.• Record and update payment information accurately while supporting routine payment posting activities.• Enter customer and transaction data into internal systems with a high level of accuracy.• Respond to email inquiries and follow up as needed to ensure timely resolution of customer questions.• Assist with outbound communication when additional information or clarification is required.• Support daily office operations by handling scanning, mailing, and other administrative tasks for multiple departments.• Maintain organized records and documentation to support efficient processing and service delivery.
2026-04-24T00:00:00Z

Customer Service Representative

Sterling, VA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are seeking a detail-oriented Temporary Customer Representative to join our team. In this role, you will help ensure timely collection of outstanding payments, support accounts receivable operations, and maintain positive relationships with our clients. This position starts Monday 13th, 2026. You will be working Monday to Friday 8 am to 4 pm. Responsibilities:<ul><li>Contact clients to collect outstanding balances and resolve billing issues in a professional and courteous manner.</li><li>Research and reconcile account discrepancies.</li><li>Document all collection activities and maintain updated records in our system.</li><li>Collaborate with internal teams to resolve payment disputes and ensure accurate invoicing.</li><li>Escalate complex accounts as needed according to company policies.</li></ul>
2026-04-09T00:00:00Z

Bilingual CSR – Healthcare Clinic (EMR Experience Preferred)

Rockville, MD
onsite
Temporary / Contract
20 - 24 USD / Hourly
Our client is seeking a skilled Bilingual Customer Service Representative for a busy healthcare clinic. The ideal candidate will have proven experience in customer service or front desk roles in a medical environment, as well as familiarity with Electronic Medical Record (EMR) systems. Responsibilities:· Schedule patient appointments and verify insurance.· Assist bilingual patient check‑ins and check‑outs.· Update patient information in EMR systems.· Respond to patient inquiries and route messages.· Support clinic admin with records and intake forms.
2026-03-31T00:00:00Z

Bilingual Customer Service Representative

Silver Spring, MD
onsite
Temporary / Contract
21 - 26 USD / Hourly
Our team is seeking a professional, detail-oriented Bilingual Customer Service Representative to support our diverse client base. In this role, you’ll use your bilingual skills in Spanish and English to provide excellent service, resolve issues efficiently, and help build long-lasting client relationships. Responsibilities:• Manage high-volume inbound calls from residents.• Assist community members with applications and navigating county systems.• Provide bilingual translations for documents and conversations.• Update and maintain resident records.• Collaborate with internal teams to escalate cases.
2026-03-31T00:00:00Z

Bilingual Customer Service Representative

Rockville, MD
onsite
Temporary / Contract
21 - 26 USD / Hourly
Join our team as a Bilingual Customer Service Representative, where your fluency in Spanish and English will help us deliver exceptional service to a diverse customer base. This is an excellent opportunity to develop your communication skills, problem-solve on behalf of customers, and make a difference with every interaction. Responsibilities:· Manage high-volume inbound calls from residents.· Assist community members with applications and navigating county systems.· Provide bilingual translations for documents and conversations.· Update and maintain resident records.· Collaborate with internal teams to escalate cases.
2026-03-31T00:00:00Z

Call Center Representative

Falls Church, VA
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are seeking a customer-focused Call Center Representative to join our client’s team and deliver a positive customer experience. We value innovation, professionalism, and a positive work environment. You will be working onsite Monday to Friday. Responsibilities:<ul><li>Answer inbound calls and respond to customer inquiries in a professional and courteous manner.</li><li>Assist customers by providing information about products, services, and account information.</li><li>Resolve issues, escalate complex cases when necessary, and ensure customer satisfaction.</li><li>Accurately document customer interactions in the system.</li><li>Meet established performance metrics for call quality, productivity, and customer satisfaction.</li></ul>
2026-04-10T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary to Hire
17 - 20 USD / Hourly
We are looking for a dedicated Call Center Representative to join our team in Middle River, Maryland. In this Contract to permanent position, you will play a key role in providing exceptional customer service within a fast-paced and dynamic call center environment. Your ability to communicate effectively, multitask, and solve problems will be critical to ensuring customer satisfaction and maintaining our high service standards. Responsibilities: • Manage a high volume of inbound calls with professionalism and a customer-first approach. • Address customer inquiries, provide detailed information about products or services, and offer effective solutions. • Utilize multiple computer systems and applications to gather and update customer information efficiently. • Maintain a positive attitude while handling customer concerns and resolving issues empathetically. • Accurately document customer interactions and ensure accounts are updated in the system. • Collaborate with team members and other departments to resolve complex issues and enhance customer experiences. • Meet and exceed performance metrics and quality standards as outlined by the company. • Stay informed about company policies, product offerings, and industry trends to better assist customers.
2026-04-23T00:00:00Z

On Call Customer Service Representative

McLean, VA
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are seeking motivated and reliable On-Call Customer Service Representatives to support our clients during peak business hours, special projects, and temporary staffing needs. In this role, you will provide exceptional customer support via phone, email, and chat, ensuring a positive customer experience across all interactions. Responsibilities:<ul><li>Answer inbound customer inquiries in a professional and timely manner.</li><li>Provide product, service, or account information and resolve any emerging issues.</li><li>Document all customer interactions and follow up on outstanding requests.</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor.</li><li>Remain knowledgeable about assigned client policies, procedures, and systems.</li><li>Maintain a high level of professionalism, empathy, and accuracy in every interaction.</li><li>Support special projects, coverage for absences, or higher-than-normal call volumes as needed.</li></ul>
2026-04-22T00:00:00Z

Medical Front Desk Coordinator

Glen Burnie, MD
onsite
Temporary / Contract
17 - 20 USD / Hourly
Key Responsibilities:· Greet patients and visitors, providing a warm and welcoming atmosphere in the office or clinic.· Schedule and confirm patient appointments, manage cancellations, and maintain accurate calendars for healthcare providers.· Process patient intake forms, verify insurance information, and maintain electronic health records (EHR).· Answer and direct calls professionally, take detailed messages, and follow up with patients as needed.· Liaise between patients, healthcare providers, and medical staff to ensure smooth operations.· Ensure reception and waiting areas are clean, organized, and properly stocked with informational materials. · Follow HIPAA regulations and office policies to maintain confidentiality and professionalism.
2026-03-31T00:00:00Z

Legal Billing Specialist

York, PA
onsite
Temporary to Hire
25 - 29 USD / Hourly
Are you someone who enjoys turning time entries into perfectly polished invoices—and making the billing process run smoother for everyone involved? We’re looking for a Legal Billing Specialist to join our York, PA team and play a key role in supporting our attorneys while keeping billing accurate, compliant, and on track. This role offers the chance to work in a fast‑moving legal environment where your billing expertise, organization, and problem‑solving skills will truly make an impact. What You’ll Do:<ul><li>Take ownership of billing for a designated group of attorneys, keeping a close eye on unbilled time and proactively resolving problem accounts.</li><li>Manage the full eBilling lifecycle—submitting invoices, monitoring rejections, coordinating collections, and producing reporting with accuracy and efficiency.</li><li>Prepare and analyze ad hoc billing reports that help drive smarter decisions and smoother operations.</li><li>Spot opportunities to streamline billing workflows and partner with the team to implement improvements.</li><li>Serve as a go‑to resource for attorneys and clients by answering billing questions and resolving issues quickly and professionally.</li><li>Maintain clear, well‑organized billing records that support accuracy, audits, and compliance.</li><li>Communicate effectively with attorneys, staff, vendors, and clients to ensure everyone has the billing information they need.</li><li>Ensure billing systems and practices align with internal standards, client requirements, and industry expectations.</li><li>Assist with retrieving and distributing billing documentation and related materials as needed.</li><li>Handle sensitive financial information with discretion, care, and a strong commitment to confidentiality.</li></ul>This is a great opportunity for someone who enjoys both the details and the bigger picture—keeping billing running smoothly while helping the firm operate at its best.
2026-04-24T00:00:00Z