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9 results for Medical Customer Service Specialist in Baltimore, MD

Patient Service Representative

Baltimore, MD
onsite
Temporary / Contract
24 - 24 USD / Hourly
We are looking for a Patient Service Representative to support a reimbursement-focused team for a medical device organization in Nottingham, Maryland. This position centers on guiding patients and referral sources through intake, documentation, and coverage verification while delivering a detail-oriented and compassionate experience. The ideal candidate brings prior healthcare-related customer service experience and is comfortable handling high-volume communication, detailed records, and timely follow-up. Responsibilities:• Coordinate incoming patient referrals and intake requests, ensuring all required details are obtained and processed accurately.• Enter and maintain patient demographics, referral information, and service-related documentation in the appropriate systems.• Speak with patients, caregivers, and provider offices to gather missing information and clarify account details.• Review insurance information to confirm eligibility, benefits, and coverage requirements before services move forward.• Place outbound follow-up calls to patients and referral partners to update status, resolve outstanding items, and support next steps.• Deliver attentive customer service by answering questions clearly, addressing concerns promptly, and creating a positive patient experience.• Support patient registration and scheduling-related activities as needed to help maintain efficient service workflows.
2026-06-18T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities• Respond to customer inquiries via phone, email, and chat• Resolve issues and document outcomes in CRM systems• Escalate complex issues to internal teams• Identify service trends and improvement opportunities
2026-06-09T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-09T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a Customer Support Specialist to provide exceptional service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-06-09T00:00:00Z

Patient Access Specialist

Baltimore, MD
onsite
Temporary / Contract
17 - 22 USD / Hourly
The Patient Access Specialist serves as the first point of contact for patients, ensuring a seamless registration, scheduling, and check-in experience. This role is critical in supporting care delivery while maintaining accurate patient data and insurance verification. Key Responsibilities<ul><li>Greet and register patients, verifying demographic and insurance information</li><li>Schedule appointments and coordinate referrals</li><li>Verify insurance eligibility, benefits, and authorizations</li><li>Maintain accurate patient records in EMR systems</li><li>Ensure compliance with HIPAA and healthcare regulations</li><li>Resolve patient inquiries regarding billing and services</li><li>Coordinate with clinical staff for patient flow and scheduling</li></ul>
2026-06-05T00:00:00Z

Customer Service Manager

Washington, DC
onsite
Temporary / Contract
35.15 - 40.7 USD / Hourly
We are looking for a Customer Service Manager to lead a high-quality support experience for a cosmetics organization in Washington, District of Columbia. This Long-term Contract position is ideal for someone who can oversee customer accounts, guide call center service operations, and keep scheduling and dispatch activities running smoothly. The role focuses on building strong service standards, resolving customer needs effectively, and ensuring day-to-day coordination across service channels. Responsibilities: • Direct daily customer service operations, ensuring timely and attentive support across call center interactions. • Manage customer account activity, including issue resolution, service follow-up, and ongoing relationship support. • Coordinate dispatch and scheduling workflows to align service requests with team availability and operational priorities. • Monitor service performance, address escalated concerns, and implement improvements that enhance the customer experience. • Partner with internal teams to maintain accurate information flow related to appointments, requests, and account updates. • Train and support customer service staff on service expectations, communication standards, and problem-solving practices.
2026-06-18T00:00:00Z

Customer Service Representative II

Baltimore, MD
onsite
Temporary / Contract
17.1 - 18 USD / Hourly
We are looking for a detail-oriented Customer Service Representative II to support vehicle intake and records processing for an impound operations team in Baltimore, Maryland. This Contract position is ideal for someone who can balance customer service, documentation accuracy, and careful handling of sensitive vehicle and property information. The person in this role will help maintain organized records, verify incoming documentation, and ensure each vehicle is processed thoroughly and consistently. Responsibilities: • Process incoming vehicle documentation by reviewing, validating, and marking intake records for units received at the impound facility. • Examine police reports and related paperwork to confirm vehicle details, determine the cause of impoundment, and note key location information for tracking purposes. • Inspect vehicles to verify identifying information such as VIN, tag number, make, model, color, year, and mileage, and compare findings against supporting records. • Document vehicle condition by taking photographs, with close attention to any visible damage present at the time of receipt. • Receive and secure vehicle keys, complete key control documentation, and maintain accurate tracking of stored keys. • Remove visible valuables when required, record all personal property, and transfer items to a designated secure storage area using proper chain-of-custody procedures. • Complete inventory and control forms by recording billing details, tow information, storage location, and associated property references, then obtain required signatures for accuracy. • Enter vehicle and property information into the database, upload supporting images, and assemble complete case files for supervisor review. • Label vehicles with tracking identifiers, impound dates, and property references, and maintain a daily log of all vehicles processed. • Communicate potential security concerns, including signs of tampering or unsecured custom equipment, to appropriate personnel and assist with related operational tasks as needed.
2026-06-17T00:00:00Z

Temporary Customer Service Representative

Herndon, VA
onsite
Temporary / Contract
18 - 18 USD / Hourly
<ul><li>We are seeking a Temporary Customer Service Representative to support daily customer interactions and help ensure a positive client experience. This role is ideal for someone with strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. if you are looking for temporary onsite summer work with availability on various days this is the position for you. </li></ul>Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and chat in a professional and timely manner.</li><li>Maintain accurate customer records and document interactions in internal systems. </li><li>Process orders, returns, account updates, and related service transactions. </li><li>Coordinate with internal teams to escalate and resolve more complex concerns.</li><li>Provide product, service, and policy information to customers. </li><li>Support general administrative tasks as needed.</li></ul>
2026-06-15T00:00:00Z

Legal Billing Specialist

York, PA
onsite
Temporary to Hire
25 - 37 USD / Hourly
Are you someone who enjoys turning time entries into perfectly polished invoices—and making the billing process run smoother for everyone involved? We’re looking for a Legal Billing Specialist to join our York, PA team and play a key role in supporting our attorneys while keeping billing accurate, compliant, and on track. This role offers the chance to work in a fast‑moving legal environment where your billing expertise, organization, and problem‑solving skills will truly make an impact. What You’ll Do:<ul><li>Take ownership of billing for a designated group of attorneys, keeping a close eye on unbilled time and proactively resolving problem accounts.</li><li>Manage the full eBilling lifecycle—submitting invoices, monitoring rejections, coordinating collections, and producing reporting with accuracy and efficiency.</li><li>Prepare and analyze ad hoc billing reports that help drive smarter decisions and smoother operations.</li><li>Spot opportunities to streamline billing workflows and partner with the team to implement improvements.</li><li>Serve as a go‑to resource for attorneys and clients by answering billing questions and resolving issues quickly and professionally.</li><li>Maintain clear, well‑organized billing records that support accuracy, audits, and compliance.</li><li>Communicate effectively with attorneys, staff, vendors, and clients to ensure everyone has the billing information they need.</li><li>Ensure billing systems and practices align with internal standards, client requirements, and industry expectations.</li><li>Assist with retrieving and distributing billing documentation and related materials as needed.</li><li>Handle sensitive financial information with discretion, care, and a strong commitment to confidentiality.</li></ul>This is a great opportunity for someone who enjoys both the details and the bigger picture—keeping billing running smoothly while helping the firm operate at its best.
2026-06-19T00:00:00Z