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2 results for It Support in Baltimore, MD
- Glen Rock, PA
- onsite
- Permanent
- 100000 - 105000 USD / Yearly
- We are looking for an experienced Application Support Engineer to oversee and execute technical projects, ensuring efficient operations and seamless application functionality. This role requires a proactive individual with strong organizational and problem-solving skills, capable of managing various tasks, including project planning and vendor coordination. The position is based in Glen Rock, Pennsylvania.<br><br>Responsibilities:<br>• Develop, manage, and execute small to mid-size capital projects from inception to completion.<br>• Create detailed user and functional specifications, project plans, and scopes of work to guide project execution.<br>• Prepare comprehensive requests for quotes and other necessary documentation to support procurement processes.<br>• Identify and evaluate potential manufacturers, suppliers, integrators, and contractors to ensure optimal project outcomes.<br>• Conduct thorough reviews of competitive bids to select the most suitable vendors for project needs.<br>• Collaborate with stakeholders to ensure project alignment with organizational goals and requirements.<br>• Ensure compliance with industry standards and regulations throughout the project lifecycle.<br>• Utilize AutoCAD and Autodesk tools to design and refine technical solutions.<br>• Monitor project timelines and budgets, addressing any issues promptly to ensure successful delivery.<br>• Provide technical support and troubleshooting for applications to maintain operational efficiency.
- 2026-03-13T00:00:00Z
- Washington, DC
- onsite
- Temporary
- 38.43 - 38.43 USD / Hourly
- <p>We are seeking an experienced Deskside Support Technician (Tier II) to provide high‑quality technical support across multiple Federal offices. This role supports critical agency operations by ensuring reliable workstation performance, rapid issue resolution, and exceptional customer engagement for both standard users and senior leadership.</p><p>The ideal candidate brings strong Tier II troubleshooting skills, deep familiarity with Windows enterprise environments, and the ability to deliver timely, professional support in a customer‑focused, mission‑driven setting. This position requires working independently across multiple buildings, prioritizing tickets based on urgency and impact, and maintaining meticulous documentation in an ITSM system.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Provide deskside support for DOJ users, responding to dispatched tickets and walk-up issues with professionalism and urgency.</p><p>· Perform break/fix repair on laptops, desktops, and related hardware, including hard drive and battery replacements.</p><p>· Install and configure specialty software applications not distributed through SCCM.</p><p>· Remove or disable devices on the network at the direction of Security.</p><p>· Troubleshoot and resolve printer issues, including diagnosing hardware faults and installing toner.</p><p>· Deliver “white glove” support to DOJ senior management and leadership offices with timely, polished, and customer-first execution.</p><p>· Maintain accurate, up-to-date documentation within the ITSM ticketing system to meet SLA and performance reporting standards.</p><p>· Work across multiple Washington, DC buildings independently, managing daily priorities without direct oversight.</p><p>· Support standard DOJ technology environments including Windows 10, Microsoft Office, Exchange/Outlook, and common enterprise productivity tools.</p>
- 2026-03-03T00:00:00Z