<p>We are seeking a Sales Support Specialist to assist the sales team in daily operations. This role is ideal for someone with office experience who is organized, detail-oriented, and eager to support a dynamic sales environment. This position requires organizational skills, attention to detail, and a customer-focused attitude.</p><p><br></p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p><p><br></p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p> </p><p> Responsibilities:</p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
Position Summary:<br>As a Customer Care Representative working in a dynamic call center, you will play a vital role in delivering outstanding customer service. You will handle inbound calls in a high-volume call center, assist customers with inquiries, provide accurate information, and ensure customer satisfaction. Your positive attitude, strong multitasking abilities, and excellent communication skills will contribute to our mission of providing exceptional customer experiences.<br><br>Responsibilities:<br><br>Handle a high volume of inbound calls professionally and with a positive attitude.<br>Assist customers with inquiries, provide product information, and offer solutions to ensure customer satisfaction.<br>Utilize multiple computer systems and applications to efficiently navigate and gather necessary information.<br>Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns.<br>Accurately document customer interactions and update customer accounts in the system.<br>Collaborate with team members and other departments to resolve complex customer issues.<br>Meet performance metrics and quality standards set by the company.<br>Stay up-to-date on product knowledge, industry trends, and company policies.<br>Qualifications:<br><br>Minimum of 1 year of experience in an inbound call center role.<br>Minimum of 2 years of customer service experience.<br>Positive attitude, high-energy, and a genuine passion for assisting others.<br>Typing speed of a minimum of 35 WPM.<br>Proficiency in navigating multiple computer systems and applications.<br>Strong multitasking skills to handle a high volume of calls and prioritize tasks effectively.<br>Professional verbal and written communication skills.<br>Flexibility to work nights, weekends, and overtime as needed.<br>Bilingual Spanish/English skills are a plus.<br><br>Benefits:<br>Competitive salary based on experience.<br>Comprehensive benefits package available, including health insurance, dental, and vision coverage.<br>Opportunities for career development and growth within the company.<br>Supportive and collaborative work environment.<br>Potential for permanent employment based on performance.<br><br>How to Apply:<br>If you are passionate about customer care and meet the requirements for this position, we invite you to apply today. Please submit your resume, highlighting your qualifications and interest in the Customer Care Representative role. We appreciate all applications, but only selected candidates will be contacted for an interview.<br><br>Robert Half is an equal opportunity employer. We value diversity and inclusion and are committed to providing equal employment opportunities to all individuals.
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p><br></p><p> Responsibilities:</p><p><br></p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p><br></p><p>Responsibilities:</p><p><br></p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p>We are looking for a detail-oriented Sales Support Specialist to join our team on a contract basis in Bethesda, Maryland. This role requires organizational skills, attention to detail, and a customer-focused attitude.</p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p><br></p><p> Responsibilities:</p><p><br></p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. As part of this contract position, you will play a pivotal role in providing exceptional support to customers through various communication channels. This role requires strong communication skills and the ability to handle inquiries efficiently while maintaining a positive customer experience.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries promptly and professionally via phone and other communication channels.<br>• Provide accurate information about products, services, and company policies to resolve customer concerns efficiently.<br>• Process orders and manage entry tasks with attention to detail and accuracy.<br>• Handle both inbound and outbound calls to ensure customer needs are met effectively.<br>• Maintain thorough documentation of customer interactions and resolutions in the system.<br>• Collaborate with team members to address complex issues and deliver seamless service.<br>• Uphold high standards of customer satisfaction by delivering friendly and empathetic support.<br>• Identify opportunities to improve processes and contribute to enhancing overall service quality.<br>• Follow established protocols and procedures to ensure compliance with company guidelines.<br>• Adapt to customer needs and provide tailored solutions to exceed expectations.
<p>We are looking for a detail-oriented Client Account Coordinator to join our team in Washington, District of Columbia. In this role, you will play a key part in overseeing client billing processes, ensuring compliance with firm and client guidelines, and maintaining accurate financial records. This position offers a hybrid work environment, competitive compensation, and excellent benefits.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and distribute detailed client reports, including weekly, quarterly, and year-end summaries, using 3E software.</p><p>• Ensure all billing activities comply with firm policies and client-specific guidelines, while adhering to matter engagement terms.</p><p>• Collaborate effectively with attorneys, legal staff, and clients in a decentralized billing structure to resolve any invoicing issues.</p><p>• Oversee client invoicing processes, manage collections activities, and generate monthly accounts receivable reports.</p><p>• Review and verify the accuracy of billing data and supporting documentation prior to distribution.</p><p>• Research and address client inquiries regarding billing discrepancies or issues in a timely manner.</p><p>• Develop and implement new billing formats tailored to client needs and firm objectives.</p><p>• Prepare and manage electronic billing submissions, while maintaining the eBilling hub to ensure smooth operations.</p><p><br></p><p><br></p><p> All interested candidates in this Client Account Coordinator and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. </p><p> </p><p><br></p>
