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5 results for Customer Service Representative in Avon, CT

Call Center Representative

Holyoke, MA
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
Our client in Holyoke, Massachusetts is seeking a Call Center Specialist for a contract opportunity. This role is ideal for a customer-focused professional with strong communication skills, a positive attitude, and the ability to manage a high volume of calls while delivering excellent service.The Call Center Specialist will serve as a key point of contact for customers, assisting with inquiries, resolving issues, and ensuring a professional and efficient customer experience.Key Responsibilities<ul><li>Answer incoming calls and respond to customer inquiries in a timely and professional manner</li><li>Provide accurate information regarding products, services, accounts, or processes</li><li>Resolve customer concerns and escalate more complex issues as needed</li><li>Document customer interactions, updates, and outcomes in internal systems</li><li>Maintain a high level of professionalism and empathy in all communications</li><li>Meet performance metrics related to call volume, response time, and service quality</li><li>Collaborate with internal departments to support customer needs and resolve issues efficiently</li></ul>
2026-05-06T00:00:00Z

Customer Service Manager

Bristol, CT
onsite
Permanent / Full Time
65000 - 80000 USD / Yearly
Customer Service ManagerWe are partnering with a manufacturing company in the Bristol, CT area to hire a Customer Service Manager. Based on general knowledge.Key Responsibilities:<ul><li>Lead and support a team of Customer Service Coordinators and Representatives.</li><li>Manage customer projects from order entry through production and shipment.</li><li>Ensure project accuracy, on-time delivery, and high customer satisfaction.</li><li>Provide daily guidance, workflow oversight, and troubleshooting support for complex projects.</li><li>Help coordinate team workload and resolve project-related issues.</li><li>Maintain accurate project data and documentation.</li><li>Manage higher-complexity projects and key customer relationships.</li><li>Partner with Sales, Technical, Production, Shipping, and Purchasing to keep projects moving efficiently.</li></ul> What We’re Looking For:<ul><li>At least 3 years of experience in commercial construction or manufacturing.</li><li>Comfortable acting as a team lead, including managing workflow and troubleshooting difficult projects.</li><li>Strong ERP and Microsoft Office skills.</li><li>Excellent communication, organization, and cross-functional collaboration skills.</li></ul>If you’re interested in learning more, please apply today or contact Kelsey Ryan at Robert Half. Kelsey.Ryan@roberthalf(.com)
2026-05-21T00:00:00Z

Customer Service Coordinator

Manchester, CT
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
Customer Service CoordinatorDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. Robert Half is working with our client to find a Customer Service Coordinator to support a busy sales and operations environment. This position will play a central role in managing contract-related documentation, maintaining system accuracy, and helping ensure business processes run smoothly from order entry through ongoing account support. Responsibilities<ul><li>Provide administrative support related to customer contracts, sales activity, and account setup</li><li>Review agreements for completeness and enter key information into the company’s ERP platform</li><li>Maintain and update contract records, customer requirements, asset details, purchase orders, and related documentation</li><li>Track agreement revisions, operational updates, and other account changes to ensure data accuracy</li><li>Work cross-functionally with sales and operations teams to support workflow continuity and process compliance</li><li>Follow up with internal partners and customers to gather missing information and keep deliverables on schedule</li><li>Help uphold established procedures and ensure consistent handling of contract data and supporting records</li></ul> For immediate consideration, please apply today and/or email your resume to: Drew.Schroll@RobertHalf com. All inquiries will remain confidential.
2026-05-01T00:00:00Z

Patient Account Representative

Holyoke, MA
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
Our client in Holyoke, Massachusetts is seeking a Patient Account Representative for a contract opportunity. This role is ideal for a detail-oriented professional with experience in healthcare revenue cycle operations, patient billing, insurance follow-up, and account resolution.The Patient Account Representative will play a key role in supporting patient financial services by ensuring timely and accurate processing of patient accounts, resolving billing discrepancies, and delivering excellent service to patients and payers.Key Responsibilities<ul><li>Review, research, and resolve patient account balances</li><li>Process patient billing and follow up on outstanding claims and payments</li><li>Work with insurance companies to verify claim status, resolve denials, and secure reimbursement</li><li>Communicate with patients regarding account balances, billing questions, and payment arrangements</li><li>Maintain accurate documentation of account activity in the billing system</li><li>Investigate and resolve discrepancies related to insurance, payments, adjustments, and patient demographics</li><li>Ensure compliance with healthcare billing regulations, payer guidelines, and company procedures</li><li>Collaborate with internal departments to support efficient revenue cycle operations</li></ul>We are looking for a Patient Account Representative to support billing operations for a healthcare organization in Holyoke, Massachusetts. This Long-term Contract position is ideal for someone who can manage patient account inquiries, work closely with insurance-related processes, and maintain accuracy across billing activities. The role focuses on resolving account concerns, supporting timely reimbursement, and communicating clearly with both internal teams and patient families. Responsibilities:• Investigate patient account discrepancies and take appropriate steps to bring issues to resolution.• Submit authorization requests to insurance carriers and monitor outstanding approvals or updates as needed.• Review billing and coverage information, obtain missing details, and make corrections to ensure records are complete and accurate.• Handle electronic claim processing with close attention to timeliness and data accuracy.• Conduct accounts receivable follow-up activities to help reduce aging balances and support collections.• Communicate with staff members and patient families to address questions and provide clear updates on billing-related matters.• Maintain accurate documentation of account actions, insurance activity, and follow-up efforts within billing systems.
2026-05-13T00:00:00Z

Call Center Specialist

Holyoke, MA
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
Our client in Holyoke, Massachusetts is seeking a Call Center Specialist for a contract opportunity. This role is ideal for a customer-focused professional with strong communication skills, a positive attitude, and the ability to manage a high volume of calls while delivering excellent service.The Call Center Specialist will serve as a key point of contact for customers, assisting with inquiries, resolving issues, and ensuring a professional and efficient customer experience.Key Responsibilities<ul><li>Answer incoming calls and respond to customer inquiries in a timely and professional manner</li><li>Provide accurate information regarding products, services, accounts, or processes</li><li>Resolve customer concerns and escalate more complex issues as needed</li><li>Document customer interactions, updates, and outcomes in internal systems</li><li>Maintain a high level of professionalism and empathy in all communications</li><li>Meet performance metrics related to call volume, response time, and service quality</li><li>Collaborate with internal departments to support customer needs and resolve issues efficiently</li></ul>
2026-05-06T00:00:00Z