We are looking for an experienced IT Director to lead the technology operations and strategy for our respected law firm in San Antonio, Texas. This role requires a dynamic leader who can manage complex IT systems while driving innovation and ensuring the highest standards of security and reliability. The ideal candidate will possess both strategic vision and hands-on expertise, enabling them to align technology initiatives with business objectives and oversee daily operations effectively.<br><br>Responsibilities:<br>• Provide strategic leadership for the firm’s IT systems, ensuring alignment with business goals and operational efficiency.<br>• Oversee the design, implementation, and optimization of Microsoft Office 365 across departments.<br>• Manage and maintain Cisco Meraki infrastructure, including switches, firewalls, and wireless configurations.<br>• Implement and monitor cybersecurity tools such as CrowdStrike to safeguard sensitive data.<br>• Develop IT policies, disaster recovery plans, and security protocols that adhere to industry standards.<br>• Collaborate with firm leadership to drive technology initiatives that enhance client service and operational performance.<br>• Supervise IT personnel and vendors, promoting a culture of collaboration and excellence.<br>• Ensure smooth help desk operations, system upgrades, and user training to support firm-wide technology needs.<br>• Handle IT budgets, procurement, and vendor relationships to optimize resources.
We are looking for an experienced IT Director to lead and oversee the technology infrastructure and operations within our organization. Based in Live Oak, Texas, this role requires a visionary leader who can align IT strategies with business objectives while managing daily operations and long-term initiatives. The ideal candidate will possess strong leadership skills, technical expertise, and a proven ability to drive innovation and efficiency.<br><br>Responsibilities:<br>• Develop and implement strategic IT plans that align with organizational goals and foster long-term growth.<br>• Lead and mentor teams responsible for infrastructure, service desk operations, and cloud systems.<br>• Optimize daily IT operations across multiple locations, ensuring reliability, security, and scalability of systems.<br>• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational excellence.<br>• Collaborate on cross-functional IT projects, integrating enterprise tools, collaboration systems, and jobsite technologies.<br>• Drive the adoption of modernized and automated processes to enhance IT operations.<br>• Manage risk and security protocols, including disaster recovery planning and backup systems.<br>• Build and maintain strong vendor relationships, overseeing contracts and budgets for infrastructure-related services.<br>• Ensure compliance with cybersecurity standards in partnership with the Information Security team.<br>• Partner with IT project managers to deliver infrastructure projects on schedule and aligned with business priorities.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this role, you will provide advanced technical support for a variety of systems and devices, ensuring seamless operations and top-tier customer service. This position requires strong troubleshooting abilities, technical expertise, and a commitment to maintaining system security and compliance.<br><br>Responsibilities:<br>• Serve as the second-level escalation point for incidents and service requests unresolved by Level 1 support.<br>• Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, printers, and enterprise applications.<br>• Manage and support Microsoft Office 365 services, including user accounts, Exchange Online, Teams, and SharePoint.<br>• Perform software installations, updates, and patch management to uphold compliance and security standards.<br>• Provide support for Citrix environments, ensuring reliable connections and optimal system performance.<br>• Collaborate with infrastructure and application teams to address and resolve high-impact technical issues.<br>• Develop and maintain technical documentation, including knowledge base articles, to streamline processes and knowledge sharing.<br>• Assist with system rollouts, updates, and IT projects to support organizational objectives.<br>• Follow established guidelines for incident, problem, and change management to ensure consistency and reliability.<br>• Deliver exceptional customer service by maintaining timely communication and follow-up on all assigned tasks.
We are looking for an experienced Systems Analyst to join our team in San Antonio, Texas. This role will focus on managing and enhancing marketing system activities, technical integrations, and vendor relationships within the payments and petroleum industry. The ideal candidate will possess strong analytical skills and technical expertise to ensure efficient operations and drive improvements across various systems.<br><br>Responsibilities:<br>• Serve as a subject matter expert for all marketing system activities related to payment and petroleum technology.<br>• Monitor industry advancements and provide recommendations to align systems with evolving standards.<br>• Collaborate with vendors, internal teams, and field operations to optimize technology operations.<br>• Manage technical integrations with card processors, loyalty partners, and network partners.<br>• Analyze vendor performance data to identify trends, improvement opportunities, and contribute to strategic analysis.<br>• Support the implementation of system migrations, software updates, and changes impacting site systems.<br>• Maintain and update technical specifications documents to ensure accurate configurations.<br>• Oversee bug tracking and resolution with third-party vendors, ensuring timely fixes and progress.<br>• Conduct user acceptance testing for software updates and work with vendors to address issues.<br>• Develop and review concepts and procedures for compliance, security, and training initiatives.
Provide Level 1 technical support for our HQ and bakeries, solving issues with a smile<br>Manage user accounts, group permissions, and security policies to keep our systems secure and organized<br>Support laptops, iPads, and antivirus tools so the tech behind our cupcakes stays sweet<br>Maintain and update online ordering and kiosk platforms—adjust hours, create coupons, and manage item availability<br>Keep our Shopify site current with promotions, launches, and upsell opportunities<br>Help our website shine by implementing SEO best practices and keeping content fresh and optimized<br>Ensure business listings like Google and Yelp are always accurate and up-to-date<br>Troubleshoot website issues and manage backend integrations to support digital marketing<br>Collaborate on monthly marketing manuals and ensure the details are spot on<br>Be the translator between IT and Marketing—making sure systems, tools, and third-party platforms play nicely together<br>Manage menu updates with white glove vendors<br>Become the go-to expert for the tech systems we rely on every day<br>Help with other duties, as needed.
We are looking for a skilled Software Developer to join our team in San Antonio, Texas. This role involves managing client and internal projects, including planning, resource allocation, and developing effective test strategies. The ideal candidate will work closely with team members, clients, and vendors to ensure the successful completion of projects while delivering exceptional client service.<br><br>Responsibilities:<br>• Develop comprehensive project plans to ensure timely and budget-conscious completion of assignments.<br>• Collaborate with clients and third-party vendors to oversee and review project plans.<br>• Design and implement testing procedures, including scripts and scenarios, to validate system functionality.<br>• Document and log all activities related to project tasks and assignments.<br>• Address client inquiries and concerns, providing prompt and effective solutions.<br>• Ensure programs meet client requirements and are delivered within agreed timelines.<br>• Act as a consultant to clients, offering guidance and maintaining open communication about project status and challenges.<br>• Provide recommendations to improve project tracking and documentation processes.<br>• Assist in product and project support while maintaining detailed documentation.<br>• Stay updated on evolving client expectations and industry standards to deliver optimal solutions.
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a DevOps II Engineer<strong> (contract).</strong> In this role, you will design, implement, and maintain our infrastructure and deployment pipelines. Collaborate closely with development, operations, and security teams, you will ensure seamless integration and delivery of our applications. <strong>This role is hybrid in Austin, Tx. You must already live in Austin.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with software engineers and cross-functional project teams to design, build, and maintain scalable software delivery pipelines and infrastructure using tools such as Ansible, Chef, Azure DevOps, and Docker.</li><li>Automate build, deployment, and testing processes by applying modern CI/CD methodologies to streamline development workflows.</li><li>Monitor application performance, troubleshoot issues, and work closely with lead engineers to implement optimizations and resolve incidents.</li><li>Document system architecture and DevOps workflows and contribute technical insights to user guide development and documentation efforts.</li><li>Support system automation efforts, including installation processes and post-deployment troubleshooting for customer-reported issues.</li><li>Actively participate in daily scrum meetings, providing clear updates on progress and blockers to ensure team alignment.</li><li>Investigate and resolve automation-related bugs reported by customers, delivering timely and effective solutions.</li><li>Stay current with emerging technologies and industry trends, recommending improvements to enhance system efficiency and reliability.</li><li>Participate in code reviews to ensure solutions adhere to industry best practices and maintain high standards of quality.</li><li>Collaborate across engineering, QA, and product teams to drive automation initiatives and provide consistent progress updates.</li></ul>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify an <strong>IT Auditor (contract).</strong> In this role, you will review vendor contracts, SLAs, and other IT and cybersecurity contractual requirements to confirm compliance with contractual obligations. <strong>This role is hybrid in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate the design and implementation of vendor cybersecurity controls against contractual and industry standards.</li><li>Collect and analyze evidence such as security policies, system configurations, logs, and access records.</li><li>Conduct interviews with vendor personnel to assess security practices and governance.</li><li> Perform control testing and sampling to verify the effectiveness of technical and administrative safeguards.</li><li>Identify gaps, deficiencies, or non-compliance in vendor controls and assess associated risks.</li><li>Prepare audit reports summarizing findings, risks, and recommended corrective actions.</li><li>Track remediation efforts and validate closure of audit findings.</li><li>Coordinate with internal stakeholders to ensure vendor risks are communicated and addressed.</li></ul>
We are looking for a skilled Network Engineer to join our team in San Antonio, Texas. In this role, you will manage and optimize enterprise-level network environments, ensuring seamless connectivity and robust performance. The ideal candidate will bring expertise in designing, implementing, and supporting complex network solutions tailored to business needs.<br><br>Responsibilities:<br>• Provide Tier 2 support to resolve network issues and maintain optimal system functionality.<br>• Design, implement, and integrate advanced network solutions to meet specific business requirements.<br>• Ensure the integrity and availability of network systems by applying best practices across multiple platforms.<br>• Manage and configure Cisco routers, firewalls, and load balancing systems to optimize network performance.<br>• Monitor and troubleshoot issues with data center technologies and infrastructure.<br>• Collaborate with cross-functional teams to enhance network security and performance.<br>• Configure and maintain Border Gateway Protocol (BGP) for seamless data routing.<br>• Implement and manage Palo Alto and Cisco ASA firewalls to strengthen network security.<br>• Maintain documentation of network configurations and processes for operational efficiency.<br>• Stay updated on emerging technologies and recommend upgrades to existing systems.
We are looking for a dynamic Director of Product Management to lead the development and execution of innovative product strategies for our B2B SaaS platform. This leadership role requires a strategic thinker with hands-on experience in product lifecycle management and the ability to collaborate across departments to drive impactful solutions. Based in San Antonio, Texas, this position offers an opportunity to shape the future of our offerings while ensuring alignment with company goals and customer needs.<br><br>Responsibilities:<br>• Define and manage product roadmaps in collaboration with executive leadership to align with corporate goals.<br>• Conduct market research and competitive analysis to identify opportunities and address gaps.<br>• Lead cross-functional teams to execute product strategies and deliver high-quality solutions.<br>• Create detailed product specifications, including features, epics, and technical user stories, for development teams.<br>• Drive integration of third-party services and build strategic partner networks.<br>• Utilize data and analytics to inform product decisions and optimize performance.<br>• Develop technical documentation to support stakeholders and ensure clarity in product delivery.<br>• Engage with users to gather insights, address pain points, and refine product designs.<br>• Oversee sprint planning and manage iterative product development cycles.<br>• Collaborate with marketing and customer success teams to articulate feature benefits and execute go-to-market strategies.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this Contract-to-Permanent position, you will play a crucial role in ensuring the seamless operation and support of IT systems, hardware, and software across the organization. This role involves hands-on technical support, troubleshooting, and process development to enhance efficiency and user experience.<br><br>Responsibilities:<br>• Upgrade and maintain property network infrastructure, including routers, modems, Wi-Fi extenders, and access points, to ensure stable and improved internet connections.<br>• Set up, configure, and deploy new IT equipment while providing users with clear guidance on software systems.<br>• Perform system troubleshooting and maintenance for onsite devices such as computers, routers, televisions, and other equipment.<br>• Research, recommend, and implement hardware and networking solutions to address technical challenges and improve system reliability.<br>• Document processes, develop training materials, and ensure employees are well-versed in company procedures and software systems.<br>• Collaborate with corporate team members to understand their software usage, workflows, and challenges, providing tailored IT support.<br>• Assist in learning and managing the administrative side of software systems, including Yardi, ePremium, and BlueMoon.<br>• Conduct video calls or site visits to assess office IT setups, ensuring all hardware and software are accounted for and functional.<br>• Manage Gmail administration and user accounts once proficiency in other systems and processes has been demonstrated.
Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities<br>Create and document routine processes around data (mining, dictionary, etc.)<br>Completes the gathering and cleaning processes for data from various sources, ensuring data quality and integrity<br>Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions<br>Uses statistical methods and techniques to help identify patterns, trends, correclations and anomalies of bank data<br>Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams<br>Lead the strategic design and maintenance of intelligence systems, reporting platforms, and other enhancements required to gather and analyze bank and portfolio data<br>Collaborate with other data engineers and IT professionals to optimize data collection, storage, and retrieval processes<br>Helps identify KPIs and develops metrics to track and measure bank performance<br>Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel<br>Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel<br>Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and ensures adherence by the respective department personnel<br>Qualifications<br>QUALIFICATIONS<br><br>These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.<br><br>• Bachelor’s degree from an accredited college or university in computer science, statistics, or data management<br>• Minimum of 5 years of experience in an analytical role including querying relational databases and advanced reporting methodologies<br>• Able to articulate complex concepts while tailoring the message to different audiences including senior leadership, technical teams, and member support teams<br>• Strong problem solving and ability to resolve complex issues with minimal direction<br>• Ability to leverage key performance metrics and data to provide insights and make strategic business recommendations<br>• Proficiency with SQL, Python and visual reporting tools (such as MS Power BI or Tableau)<br>• Some Knowledge of financial institution regulations including Reg Z, Reg. B, Truth in Lending, FCRA, FACTA and MLA<br>• Excellent verbal and written communication skills; able to express ideas concisely and logically<br>• Ability to meet deadlines, work in a fast-paced environment, and perform a variety of tasks with numerous interruptions<br>• Advanced knowledge of Microsoft Office Suite<br>• Ability to sit in front of a computer screen for long periods of time, which may cause visual strain<br>• Bilingual in English and Spanish is desired
<p><strong>About the Opportunity</strong></p><p>A rapidly growing technology company is seeking an experienced <strong>Interim Collections Manager</strong> to provide leadership and hands-on support during a maternity leave. This role requires a confident, self-directed professional who can manage a global team, maintain cash flow discipline, and bring structure amid change.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and support a distributed collections organization consisting of <strong>three offshore collectors (U.S. time zone)</strong> and <strong>one cash applications specialist (India time zone)</strong>.</li><li>Manage end-to-end collections operations, including dispute resolution, escalations, and cash application oversight.</li><li>Partner cross-functionally with Billing, Accounting, and Sales to ensure timely issue resolution and customer satisfaction.</li><li>Maintain accurate AR aging, monitor DSO trends, and prepare reporting for Finance leadership.</li><li>Provide structure, accountability, and mentorship to the offshore team while ensuring alignment on performance goals.</li><li>Contribute to process improvement initiatives during an ongoing <strong>ERP transition from Sage to Workday</strong>.</li><li>Support month-end close, reconciliations, and process documentation as needed.</li></ul><p><br></p>
We are looking for a skilled Data Engineer to join our team in Johnson City, Texas. In this role, you will design and optimize data solutions to enable seamless data transfer and management in Snowflake. You will work collaboratively with cross-functional teams to enhance data accessibility and support data-driven decision-making across the organization.<br><br>Responsibilities:<br>• Design, develop, and implement ETL solutions to facilitate data transfer between diverse sources and Snowflake.<br>• Optimize the performance of Snowflake databases by constructing efficient data structures and utilizing indexes.<br>• Develop and maintain automated, scalable data pipelines within the Snowflake environment.<br>• Deploy and configure monitoring tools to ensure optimal performance of the Snowflake platform.<br>• Collaborate with product managers and agile teams to refine requirements and deliver solutions.<br>• Create integrations to accommodate growing data volume and complexity.<br>• Enhance data models to improve accessibility for business intelligence tools.<br>• Implement systems to ensure data quality and availability for stakeholders.<br>• Write unit and integration tests while documenting technical work.<br>• Automate testing and deployment processes in Snowflake within Azure.
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to hire a <strong>Network Engineer (contract).</strong> Please note, that this is a <strong>hybrid role</strong> and will require 3+ days onsite per week.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Implement and maintain network infrastructure to deliver availability, scalability and security</li><li>Build and utilize advanced tools like Prometheus and Grafana to enhance observability, monitor network health, and ensure performance</li><li>Manage and optimize complex routing protocols</li><li>Configure and manage firewalls similar to Juniper or Palo Alto, to enforce security policies</li><li>Maintain and write automation scrips using Python, Bash, or Ansible</li><li>Track network incidents with precision</li></ul>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to hire a <strong>User Experience Researcher (contract).</strong> Please note, that this is a <strong>hybrid role</strong> and will require 2+ days onsite per week. The ideal applicant will play a critical role in strategic research for user-generated digital content. This position will collaborate with designers to validate designs and informing designs through generative research.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Execute all user interviews, surveys, and usability testing</li><li>Conduct and manage generative research to evaluate user experience across multiple digital channels</li><li>Analyze qualitative and quantitative data, identify trends, and synthesize findings to provide actionable recommendations to design/product team</li><li>Partner directly with product managers, project managers, designers, business/data analysts, and other stakeholders to integrate user feedback into product development</li><li>Create user personas, journey maps, and other documentation to communicate findings</li></ul>
We are looking for an Operations Specialist to join our team on a contract basis in Austin, Texas. This role offers a blend of on-site and remote work, providing an opportunity to support critical manufacturing operations. The ideal candidate will excel in supplier coordination, process optimization, and data accuracy, ensuring smooth operations and effective collaboration.<br><br>Responsibilities:<br>• Coordinate with suppliers to ensure timely delivery of materials and services.<br>• Resolve sourcing issues by identifying solutions and maintaining strong supplier relationships.<br>• Negotiate agreements with suppliers to achieve favorable terms and cost efficiencies.<br>• Maintain accurate records and data to support operational decision-making.<br>• Streamline processes to enhance efficiency and reduce potential disruptions.<br>• Address discrepancies in orders, invoices, or deliveries to ensure seamless operations.<br>• Collaborate with internal teams to align procurement strategies with organizational goals.<br>• Monitor compliance with company policies and industry regulations.<br>• Utilize ERP and CRM systems to manage supplier information and operational workflows.<br>• Prepare reports and audits to identify opportunities for improvement within the supply chain.
We are looking for an experienced IT Project Manager to lead and coordinate complex projects within a dynamic team environment. Based in San Antonio, Texas, this role requires a proactive individual with the ability to manage diverse teams and ensure projects are delivered on time and within scope. The ideal candidate will bring expertise in IT project management, vendor coordination, and familiarity with Agile methodologies.<br><br>Responsibilities:<br>• Oversee the planning, execution, and delivery of IT projects, ensuring alignment with organizational goals.<br>• Coordinate cross-functional teams and manage project resources effectively, especially in situations where team members do not report directly.<br>• Implement Agile Scrum methodologies to enhance project efficiency and adaptability.<br>• Monitor project progress using tools like Atlassian Jira and ensure timely reporting to stakeholders.<br>• Manage vendor relationships to ensure smooth integration and execution of project deliverables.<br>• Lead infrastructure initiatives, including IT security enhancements and system upgrades.<br>• Identify risks and develop mitigation strategies to ensure project success.<br>• Facilitate communication among stakeholders to ensure clarity and alignment throughout the project lifecycle.<br>• Ensure compliance with industry standards and organizational policies during project execution.
We are looking for a Contract Support Analyst to join our team on a long-term contract basis. This role involves managing supplier contracts, certifications, and documentation while ensuring compliance with client and internal requirements. The position is fully remote and offers the opportunity to work closely with vendors and clients to support procurement and contracting processes.<br><br>Responsibilities:<br>• Oversee the administration and management of supplier contracts and related documentation.<br>• Coordinate contract negotiations with vendors to ensure favorable terms.<br>• Interface with vendors and clients to address inquiries and resolve issues.<br>• Utilize tools such as Microsoft Excel and Smartsheet to analyze data and create reports.<br>• Perform detailed analysis using pivot tables and VLOOKUP functions to support decision-making.<br>• Ensure all certifications and documentation are consistent with client and organizational standards.<br>• Collaborate with the delivery team to support contract-related processes.<br>• Maintain effective communication and relationships with suppliers to optimize procurement operations.<br>• Monitor contract performance and compliance to ensure alignment with established terms.<br>• Provide administrative support for contract management tasks as needed.
