Provide Level 1 technical support for our HQ and bakeries, solving issues with a smile<br>Manage user accounts, group permissions, and security policies to keep our systems secure and organized<br>Support laptops, iPads, and antivirus tools so the tech behind our cupcakes stays sweet<br>Maintain and update online ordering and kiosk platforms—adjust hours, create coupons, and manage item availability<br>Keep our Shopify site current with promotions, launches, and upsell opportunities<br>Help our website shine by implementing SEO best practices and keeping content fresh and optimized<br>Ensure business listings like Google and Yelp are always accurate and up-to-date<br>Troubleshoot website issues and manage backend integrations to support digital marketing<br>Collaborate on monthly marketing manuals and ensure the details are spot on<br>Be the translator between IT and Marketing—making sure systems, tools, and third-party platforms play nicely together<br>Manage menu updates with white glove vendors<br>Become the go-to expert for the tech systems we rely on every day<br>Help with other duties, as needed.
We are looking for an experienced IT Director to lead and oversee the technology infrastructure and operations within our organization. Based in Live Oak, Texas, this role requires a visionary leader who can align IT strategies with business objectives while managing daily operations and long-term initiatives. The ideal candidate will possess strong leadership skills, technical expertise, and a proven ability to drive innovation and efficiency.<br><br>Responsibilities:<br>• Develop and implement strategic IT plans that align with organizational goals and foster long-term growth.<br>• Lead and mentor teams responsible for infrastructure, service desk operations, and cloud systems.<br>• Optimize daily IT operations across multiple locations, ensuring reliability, security, and scalability of systems.<br>• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational excellence.<br>• Collaborate on cross-functional IT projects, integrating enterprise tools, collaboration systems, and jobsite technologies.<br>• Drive the adoption of modernized and automated processes to enhance IT operations.<br>• Manage risk and security protocols, including disaster recovery planning and backup systems.<br>• Build and maintain strong vendor relationships, overseeing contracts and budgets for infrastructure-related services.<br>• Ensure compliance with cybersecurity standards in partnership with the Information Security team.<br>• Partner with IT project managers to deliver infrastructure projects on schedule and aligned with business priorities.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this role, you will provide advanced technical support for a variety of systems and devices, ensuring seamless operations and top-tier customer service. This position requires strong troubleshooting abilities, technical expertise, and a commitment to maintaining system security and compliance.<br><br>Responsibilities:<br>• Serve as the second-level escalation point for incidents and service requests unresolved by Level 1 support.<br>• Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, printers, and enterprise applications.<br>• Manage and support Microsoft Office 365 services, including user accounts, Exchange Online, Teams, and SharePoint.<br>• Perform software installations, updates, and patch management to uphold compliance and security standards.<br>• Provide support for Citrix environments, ensuring reliable connections and optimal system performance.<br>• Collaborate with infrastructure and application teams to address and resolve high-impact technical issues.<br>• Develop and maintain technical documentation, including knowledge base articles, to streamline processes and knowledge sharing.<br>• Assist with system rollouts, updates, and IT projects to support organizational objectives.<br>• Follow established guidelines for incident, problem, and change management to ensure consistency and reliability.<br>• Deliver exceptional customer service by maintaining timely communication and follow-up on all assigned tasks.
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify an <strong>IT Auditor (contract).</strong> In this role, you will review vendor contracts, SLAs, and other IT and cybersecurity contractual requirements to confirm compliance with contractual obligations. <strong>This role is hybrid in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate the design and implementation of vendor cybersecurity controls against contractual and industry standards.</li><li>Collect and analyze evidence such as security policies, system configurations, logs, and access records.</li><li>Conduct interviews with vendor personnel to assess security practices and governance.</li><li> Perform control testing and sampling to verify the effectiveness of technical and administrative safeguards.</li><li>Identify gaps, deficiencies, or non-compliance in vendor controls and assess associated risks.</li><li>Prepare audit reports summarizing findings, risks, and recommended corrective actions.</li><li>Track remediation efforts and validate closure of audit findings.</li><li>Coordinate with internal stakeholders to ensure vendor risks are communicated and addressed.</li></ul>
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a DevOps II Engineer<strong> (contract).</strong> In this role, you will design, implement, and maintain our infrastructure and deployment pipelines. Collaborate closely with development, operations, and security teams, you will ensure seamless integration and delivery of our applications. <strong>This role is hybrid in Austin, Tx. You must already live in Austin.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with software engineers and cross-functional project teams to design, build, and maintain scalable software delivery pipelines and infrastructure using tools such as Ansible, Chef, Azure DevOps, and Docker.</li><li>Automate build, deployment, and testing processes by applying modern CI/CD methodologies to streamline development workflows.</li><li>Monitor application performance, troubleshoot issues, and work closely with lead engineers to implement optimizations and resolve incidents.</li><li>Document system architecture and DevOps workflows and contribute technical insights to user guide development and documentation efforts.</li><li>Support system automation efforts, including installation processes and post-deployment troubleshooting for customer-reported issues.</li><li>Actively participate in daily scrum meetings, providing clear updates on progress and blockers to ensure team alignment.</li><li>Investigate and resolve automation-related bugs reported by customers, delivering timely and effective solutions.</li><li>Stay current with emerging technologies and industry trends, recommending improvements to enhance system efficiency and reliability.</li><li>Participate in code reviews to ensure solutions adhere to industry best practices and maintain high standards of quality.</li><li>Collaborate across engineering, QA, and product teams to drive automation initiatives and provide consistent progress updates.</li></ul>
We are looking for an experienced IT Project Manager to lead and coordinate complex projects within a dynamic team environment. Based in San Antonio, Texas, this role requires a proactive individual with the ability to manage diverse teams and ensure projects are delivered on time and within scope. The ideal candidate will bring expertise in IT project management, vendor coordination, and familiarity with Agile methodologies.<br><br>Responsibilities:<br>• Oversee the planning, execution, and delivery of IT projects, ensuring alignment with organizational goals.<br>• Coordinate cross-functional teams and manage project resources effectively, especially in situations where team members do not report directly.<br>• Implement Agile Scrum methodologies to enhance project efficiency and adaptability.<br>• Monitor project progress using tools like Atlassian Jira and ensure timely reporting to stakeholders.<br>• Manage vendor relationships to ensure smooth integration and execution of project deliverables.<br>• Lead infrastructure initiatives, including IT security enhancements and system upgrades.<br>• Identify risks and develop mitigation strategies to ensure project success.<br>• Facilitate communication among stakeholders to ensure clarity and alignment throughout the project lifecycle.<br>• Ensure compliance with industry standards and organizational policies during project execution.
We are looking for an experienced IT Director to lead the technology operations and strategy for our respected law firm in San Antonio, Texas. This role requires a dynamic leader who can manage complex IT systems while driving innovation and ensuring the highest standards of security and reliability. The ideal candidate will possess both strategic vision and hands-on expertise, enabling them to align technology initiatives with business objectives and oversee daily operations effectively.<br><br>Responsibilities:<br>• Provide strategic leadership for the firm’s IT systems, ensuring alignment with business goals and operational efficiency.<br>• Oversee the design, implementation, and optimization of Microsoft Office 365 across departments.<br>• Manage and maintain Cisco Meraki infrastructure, including switches, firewalls, and wireless configurations.<br>• Implement and monitor cybersecurity tools such as CrowdStrike to safeguard sensitive data.<br>• Develop IT policies, disaster recovery plans, and security protocols that adhere to industry standards.<br>• Collaborate with firm leadership to drive technology initiatives that enhance client service and operational performance.<br>• Supervise IT personnel and vendors, promoting a culture of collaboration and excellence.<br>• Ensure smooth help desk operations, system upgrades, and user training to support firm-wide technology needs.<br>• Handle IT budgets, procurement, and vendor relationships to optimize resources.
