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3 results for Service Desk Analyst in Austin, TX

Help Desk Specialist

Austin, TX
onsite
Temporary / Contract
21 - 24 USD / Hourly
We are looking for a Help Desk Specialist to support end users in a hybrid role based in Austin, Texas. This Long-term Contract opportunity is ideal for an entry-level candidate who is detail oriented and enjoys solving technical issues, delivering strong customer support, and working across both onsite and remote environments. The position focuses on day-to-day desktop support, ticket resolution, and content updates while helping maintain a smooth experience for employees and visitors. Responsibilities:• Provide first-line technical assistance for end users by resolving common hardware, software, and access-related issues in a timely manner.• Manage incoming support requests through the ticketing system, document troubleshooting steps, and ensure accurate updates through resolution.• Perform password resets and assist users with account access concerns while following established support procedures.• Support Microsoft Office 365 applications by addressing user questions, basic configuration needs, and routine functionality problems.• Deliver a high level of customer service in a public-facing support environment, assisting users both remotely and in person.• Troubleshoot desktop and end-user issues through remote support tools as well as onsite desk-side assistance when needed.• Help with content-related updates and other routine support tasks that contribute to daily operational continuity.
2026-04-28T00:00:00Z

Help Desk Support, Tier II

Austin, TX
onsite
Temporary / Contract
23.75 - 30 USD / Hourly
Help Desk Support, Tier IIOn-site | Austin, TX | Contract We are looking to hire a Tier II Help Desk Support professional to deliver advanced technical assistance for employees across Austin, Texas. This contract position is ideal for someone who can take ownership of escalated support issues, resolve complex endpoint and access-related problems, and maintain a high standard of service in a manufacturing environment. The role combines hands-on troubleshooting with strong communication, documentation, and collaboration across technical teams. You will help keep daily operations running smoothly by improving issue resolution, supporting end users, and contributing to a reliable IT support experience. Responsibilities:• Act as the next level of support for issues that require deeper technical investigation beyond the initial service desk response.• Diagnose and resolve problems involving desktops, laptops, operating systems, business applications, network connectivity, and user access.• Handle incidents and service requests according to established response targets while balancing urgency, impact, and user needs.• Work closely with engineering teams, senior support resources, and external vendors to drive complex issues through to resolution.• Configure, deploy, and maintain endpoint devices across Windows, macOS, and mobile environments, including remediation of device-related issues.• Support core workplace technologies such as Microsoft 365, identity platforms including Azure AD and Entra ID, and collaboration tools used across the business.• Create and maintain clear support documentation, including ticket updates, solution records, and knowledge articles for recurring issues.• Identify patterns in support demand and recommend practical improvements, process refinements, or automation opportunities to strengthen service delivery.• Assist with user onboarding and offboarding activities, including account access setup, permissions changes, and device preparation.• Provide day-to-day guidance to entry-level support staff and promote adherence to IT security standards, service procedures, and documentation practices.
2026-05-01T00:00:00Z

Data Analyst

Austin, TX
onsite
Temporary / Contract
55.83 - 80.33 USD / Hourly
Data Analyst On-site | Austin, TX | Contract Responsiblities:<ul><li>Collect, analyze, and interpret large datasets to support business decision‑making</li><li>Develop, maintain, and automate reports, dashboards, and visualizations</li><li>Identify trends, patterns, and insights to drive data‑driven recommendations</li><li>Translate business requirements into clear analytical questions and solutions</li><li>Write and optimize SQL queries to extract and analyze data from multiple sources</li><li>Ensure data accuracy, consistency, and integrity across reports and dashboards</li><li>Partner with stakeholders across departments to understand reporting and analytics needs</li><li>Perform ad‑hoc analyses to support strategic initiatives and executive requests</li><li>Document data definitions, metrics, and reporting processes</li><li>Continuously improve data quality, reporting efficiency, and analytical processes</li></ul>
2026-04-29T00:00:00Z