We are looking for a motivated and detail-oriented Sales and Customer Service Support specialist to join our team in Austin, Texas. This contract position offers the opportunity to work closely with a dynamic sales team, providing critical support to ensure smooth operations and excellent client service. Ideal candidates will thrive in a fast-paced environment and demonstrate strong organizational and communication skills.<br><br>Responsibilities:<br>• Manage pricing approvals and register product codes within internal systems to ensure accurate documentation and smooth operations.<br>• Coordinate shipments and maintain correspondence with over 100 customers, fostering strong and personable connections.<br>• Support assigned territory and collaborate closely with dedicated sales managers to meet client needs and achieve sales goals.<br>• Participate in an 8-12 week detailed training program designed to familiarize you with processes and tools.<br>• Handle multiple tasks efficiently while maintaining attention to detail to ensure quality and accuracy.<br>• Contribute to a collaborative team culture by effectively communicating and working alongside three team members.<br>• Utilize tools such as Excel (intermediate level), Office 365, and proprietary systems to manage workflows.<br>• Prioritize tasks effectively and demonstrate excellent time management skills to meet deadlines.<br>• Provide post-sales support and assist with inbound and outbound sales inquiries as needed.<br>• Process order entries and ensure timely follow-ups to enhance customer satisfaction.
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a <strong>Security Engineer (contract).</strong> In this role, you will play a critical part in building, implementing, and maintaining the core security controls that safeguard our cloud platform, internal systems, and end users. You will help strengthen the security posture of a large-scale SaaS environment by developing secure, resilient, and scalable security solutions. As a Security Engineer II, you’ll partner closely with engineering, IT, security operations, and governance teams to apply strong security practices across a modern cloud ecosystem. Your background in cloud security, automation, and foundational security concepts will enable you to design and operate automated controls throughout the environment. This position offers the opportunity to broaden your expertise and directly contribute to protecting millions of users. <strong>This role is onsite in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Configure, maintain, and enhance identity and access guardrails across cloud platforms (AWS, GCP, Azure) and enterprise identity systems (e.g., Okta).</li><li>Develop and support automated processes for asset visibility, inventory management, and SBOM (Software Bill of Materials) generation.</li><li>Assist in implementing data protection technologies, including encryption, secrets management, and key lifecycle operations.</li><li>Help define secure configurations for containerized workloads (Kubernetes, EKS) and infrastructure-as-code workflows (Terraform).</li><li>Work with engineering and product teams to validate and document system resilience strategies.</li><li>Support compliance and audit activities by collecting evidence and explaining security controls when needed.</li><li>Monitor, investigate, and respond to alerts from security tools and platforms; assist in driving remediation efforts.</li><li>Participate in the evaluation and testing of emerging security solutions and technologies.</li><li>Join the on-call rotation to provide after-hours support as required.</li></ul>
Essential Functions <br>· Prepare test reports and communicate test results to engineering and other stakeholders.<br><br>· Interpret and develop test documentation: customer-specific, technical performance, safety, agency, reliability, and manufacturability.<br><br>· Develop and maintain specialized systems and equipment to record test data with LabVIEW programs and the other internal servers.<br><br>· Conduct detailed analysis, simulations, and testing to validate designs.<br><br>· Collaborate with cross-functional teams including engineering, manufacturing, quality, and procurement to ensure project success.<br><br>· Prepare, communicate and monitor major technical project plans.<br><br>· Prepare and present technical reports and documentation.<br><br>· Ensure compliance with industry standards and regulations (e.g., IPC, UL, CE).<br><br>· Mentor and guide junior engineers in their professional development.<br><br>· Troubleshoot and resolve complex electrical and software issues with test systems.<br><br> <br><br>Knowledge, Skills & Abilities<br>· Functional understanding of electronics and control systems.<br><br>· Proficient in reading and interpreting electrical schematics and PCB layouts.<br><br>· Familiarity with CAD software and in-circuit design tools (e.g., Altium, Eagle, Solidworks) recommended.<br><br>· Ability to generate product and hardware test plans.<br><br>· Strong analytical and problem-solving skills.<br><br>· Excellent written and verbal communication skills.<br><br>· Ability to work independently and lead technical teams.<br><br>· Experience with project management and the ability to manage multiple projects simultaneously.<br><br>· Ability to interpret and apply industry standards and regulations.<br><br>· Strong interpersonal skills and ability to build working relationships with team members and stakeholders.<br><br> <br><br>Key Performance Indicators<br><br>· Contribute to the achievement of project milestones and deadlines.<br><br>· Support continuous improvement initiates within the engineering department.<br><br>· Assist in maintaining high standards of product quality and reliability.<br><br>· Contribute to the overall success of engineering projects and initiatives.Work Environment<br><br>· Office setting with occasional visits to customer sites and testing facilities.<br><br>· Safe work environment with minimal exposure to hazards.<br><br>· Standard office hours with occasional overtime or weekend work for project deadlines.
