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2 results for Help Desk Tier I in Austin, TX
- Austin, TX
- onsite
- Temporary / Contract
- 22 - 26 USD / Hourly
- <p><strong>Help Desk Tier I</strong></p><p>On Site | Austin, TX | Contract</p><p><br></p><p>We are looking for a Help Desk professional to provide dependable technical support for a growing client in Austin, Texas. This long-term contract position focuses on delivering responsive assistance to end users, maintaining stable workplace technology, and ensuring support requests are handled efficiently. The ideal candidate brings hands-on experience with Windows environments, user account support, and service desk operations while communicating clearly with both technical and non-technical staff.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Respond to incoming support requests, assess urgency, and coordinate timely resolution through the IT service management system.</p><p>• Deliver frontline assistance for desktops, laptops, printers, mobile devices, software applications, and routine connectivity concerns.</p><p>• Administer user access by handling password changes, account setup, permission updates, and ongoing account maintenance.</p><p>• Set up, configure, and support Windows-based workstations and commonly used business applications for end users.</p><p>• Manage end-user equipment by assisting with hardware ordering, tracking inventory, deployment, and issue diagnosis in line with internal standards.</p><p>• Record incidents, requests, troubleshooting activities, and final outcomes thoroughly within the ticketing platform.</p><p>• Route advanced or unresolved issues to higher-level support teams while continuing to track progress and keep users informed.</p><p>• Follow open tickets through completion, provide regular status updates, and help maintain a positive support experience for employees.</p>
- 2026-08-27T00:00:00Z
- Buda, TX
- onsite
- Temporary / Contract
- 25 - 30 USD / Hourly
- <p><strong>IT Field Technician </strong></p><p>Onsite | Buda, TX | Contract to hire</p><p><br></p><p>Robert Half is partnering with a company in Buda, TX to identify a hands-on IT Support Technician to provide frontline technical assistance. This contract position is ideal for someone who enjoys solving everyday hardware and software issues, supporting end users in both office and industrial settings, and staying responsive to operational needs. The role includes on-site troubleshooting, device deployment, and local travel to nearby work locations as needed.</p><p><br></p><p><strong>POSITION: IT Support Technician </strong></p><p><strong>LOCATION: BUDA, TX </strong></p><p><strong>DURATION: 6 MONTHS - contract to hire</strong></p><p><strong>RATE: $28/hr</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Fix basic computer issues (desktops, laptops, printers, etc.)</p><p>• Respond to IT tickets and help users with day-to-day problems</p><p>• Travel between office and shop locations to provide support</p><p>• Set up new computers, devices, and equipment</p><p>• Help troubleshoot network and connectivity issues</p><p>• Work in shop environments supporting workstations, tool controllers, and shop systems</p><p>• Act as “remote hands” for senior IT or outside vendors</p><p>• Help with employee setup (new hires, equipment, accounts)</p><p>• Track and manage IT equipment inventory</p>
- 2026-09-02T00:00:00Z