4 results for Help Desk Tier 3 in Austin, TX

End Point Engineer

Austin, TX
onsite
Temporary
34.00 - 38.00 USD / Hourly
Robert Half is actively partnering with an Austin-based client to identify an End Point Engineer (contract). In this role, oversee device management, automation, and security across both Windows and macOS environments. This role supports a modern, reliable, and secure computing experience for employees by managing imaging, configuration, lifecycle processes, and integrations with enterprise ITSM tools. This role is onsite in Austin, Tx. \ Key Responsibilities: Endpoint Management & Engineering<ul><li>Manage and engineer enterprise Windows and macOS environments using platforms such as MECM/SCCM, Workspace ONE, Intune, and JAMF Pro.</li><li>Develop automated solutions for deployments, patching, software delivery, compliance, and device provisioning using scripting languages (PowerShell, Bash, Python, etc.).</li><li>Build, maintain, and optimize standardized images for Windows 10/11 devices (MDT, Hyper-V), including driver, firmware, and baseline software management.</li><li>Oversee lifecycle operations for all endpoints, including onboarding, support, decommissioning, and asset tracking.</li></ul>macOS Platform Support<ul><li>Administer JAMF Pro and Apple Business Manager, implementing zero‑touch deployments, app packaging, and security enforcement (FileVault, AV tools).</li><li>Create and maintain automation scripts (Bash, Python, AppleScript) to streamline macOS workflows.</li><li>Provide Tier 3 support for complex macOS technical issues.</li></ul>Windows Platform Support<ul><li>Design and maintain Windows desktop/laptop images using MDT, PowerShell, Workspace ONE, and MECM/SCCM.</li><li>Manage update cycles, compliance, driver libraries, and device security via Active Directory GPOs and other endpoint protection tools.</li><li>Serve as a Tier 3 escalation point for Windows endpoint issues.</li></ul>Automation & ITSM Integrations<ul><li>Build and enhance integrations between endpoint tools (JAMF, MECM/SCCM, Workspace ONE, Intune) and ITSM platforms such as TeamDynamix or ServiceNow.</li><li>Support automation workflows for asset management, ticketing, incident/change management, and device health tracking.</li></ul>Collaboration & Support<ul><li>Work closely with security teams, support groups, and internal stakeholders to ensure governance, standardization, and compliance of endpoint environments.</li><li>Maintain clear documentation, process guides, and training materials for technical teams and non-technical users.</li><li>Deliver exceptional customer service through proactive communication and timely issue resolution.</li></ul>
2026-02-24T22:38:42Z

Desktop Support Analyst

San Antonio, TX
onsite
Temporary
21.00 - 25.00 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment. Responsibilities: • Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool. • Provide remote support to users through IT service desk tools or Skype for Business. • Manage and maintain Active Directory and Office 365 accounts effectively. • Deliver hands-on technical support to internal staff, including hardware and software troubleshooting. • Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues. • Ensure timely updates and resolutions for service desk tickets to meet user needs. • Collaborate with team members to address complex technical challenges. • Perform routine maintenance and updates for IT equipment and systems. • Offer on-site assistance at users’ desks when required to resolve issues.
2026-03-03T18:53:41Z

ServiceNow Support Analyst

Austin, TX
onsite
Temporary
38.00 - 45.00 USD / Hourly
Robert Half is actively partnering with an Austin-based client to identify a ServiceNow Support Analyst (contract). In this role, help maintain and optimize client ServiceNow environments. This role focuses on day‑to‑day platform support, troubleshooting, user administration, and ensuring customers get the most value out of their post‑implementation ServiceNow setup. This role is in Austin, Tx. Key Responsibilities: Customer Support & Platform Operations<ul><li>Serve as the primary point of contact for newly onboarded ServiceNow clients and guide them through their transition after deployment.</li><li>Handle Tier 1–2 incidents, requests, and general inquiries related to ServiceNow functionality.</li><li>Investigate and troubleshoot platform issues, coordinating with internal technical teams as needed and maintaining consistent communication with customers.</li><li>Provide best practice recommendations and ongoing guidance to ensure clients fully leverage the functionality delivered during implementation</li></ul>Administration & Maintenance<ul><li>Perform routine administrative tasks, including user provisioning, access and role management, and general configuration updates.</li><li>Monitor overall platform performance, identify system errors, and escalate more complex issues when required.</li><li>Support platform upgrades, regression testing, and configuration changes.</li></ul>Documentation & Process Improvement<ul><li>Maintain clear documentation of support cases, recurring issues, resolutions, and enhancement opportunities.</li><li>Develop and contribute to knowledge articles, troubleshooting guides, and internal support playbooks.</li><li>Identify areas for process improvement, recommending changes to enhance efficiency and customer experience.</li></ul>Collaboration<ul><li>Partner with internal support, delivery, and sales teams to ensure seamless communication and client satisfaction.</li><li>Participate in team discussions and contribute to continuous improvement efforts across the support organization.</li></ul>
2026-02-24T22:48:40Z

IT Director

San Marcos, TX
onsite
Permanent
140000.00 - 180000.00 USD / Yearly
We are looking for an experienced IT Director to lead and oversee technology operations and strategy in San Marcos, Texas. This role emphasizes leadership in IT and OT systems, with a focus on manufacturing environments and industrial cybersecurity. The ideal candidate will combine technical expertise with strategic vision to drive innovation and operational excellence. Responsibilities: • Develop and implement IT strategies that align with organizational goals and manufacturing operations. • Oversee the integration and management of SAP S/4HANA systems and shop-floor technologies. • Lead efforts in IT/OT cybersecurity, ensuring compliance with industry standards and frameworks. • Design and scale IT and OT architecture to support operational efficiency and innovation. • Manage IT infrastructure, helpdesk, cloud environments, and vendor relationships. • Collaborate with cross-functional teams to support data analytics and informed decision-making. • Build and lead a high-performing technical team, ensuring effective collaboration with external vendors. • Drive project and change management initiatives to improve processes and systems. • Ensure robust risk management and compliance practices across IT and OT systems. • Engage frequently on-site with shop floor teams to address operational technology needs.
2026-02-13T19:43:48Z