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3 results for Help Desk Analyst in Austin, TX
- Austin, TX
- onsite
- Temporary / Contract
- 23.78 - 32.77 USD / Hourly
- <p><b>Help Desk Analyst </b></p><p>On-site | Austin, TX | Contract-to-Hire</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide first‑ and second‑level technical support to end users via phone, email, chat, and ticketing systems</li><li>Diagnose, troubleshoot, and resolve hardware, software, and network issues in a timely manner</li><li>Log, track, and update support tickets, ensuring accurate documentation and proper escalation when needed</li><li>Support Windows/macOS operating systems, Microsoft 365, email, printers, VPNs, and basic networking issues</li><li>Assist users with account setup, password resets, permissions, and access management (Active Directory / Azure AD)</li><li>Educate users on best practices, system usage, and basic troubleshooting steps</li><li>Perform system checks, software installs, updates, and patches</li><li>Coordinate with internal IT teams and vendors to resolve complex issues</li></ul>
- 2026-04-07T00:00:00Z
- Austin, TX
- onsite
- Temporary / Contract
- 21 - 24 USD / Hourly
- <p>We are looking for a Help Desk Specialist to support end users in a hybrid role based in Austin, Texas. This Long-term Contract opportunity is ideal for an entry-level candidate who is detail oriented and enjoys solving technical issues, delivering strong customer support, and working across both onsite and remote environments. The position focuses on day-to-day desktop support, ticket resolution, and content updates while helping maintain a smooth experience for employees and visitors.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical assistance for end users by resolving common hardware, software, and access-related issues in a timely manner.</p><p>• Manage incoming support requests through the ticketing system, document troubleshooting steps, and ensure accurate updates through resolution.</p><p>• Perform password resets and assist users with account access concerns while following established support procedures.</p><p>• Support Microsoft Office 365 applications by addressing user questions, basic configuration needs, and routine functionality problems.</p><p>• Deliver a high level of customer service in a public-facing support environment, assisting users both remotely and in person.</p><p>• Troubleshoot desktop and end-user issues through remote support tools as well as onsite desk-side assistance when needed.</p><p>• Help with content-related updates and other routine support tasks that contribute to daily operational continuity.</p>
- 2026-04-21T00:00:00Z
- Austin, TX
- onsite
- Temporary / Contract
- 55.83 - 80.33 USD / Hourly
- <p><strong>Data Analyst</strong></p><p>On-site | Austin, TX | Contract-to-Hire</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Collect, clean, validate, and analyze large datasets to support business decision‑making</li><li>Develop and maintain reports, dashboards, and visualizations using BI tools</li><li>Analyze trends, patterns, and key performance indicators (KPIs) across business functions</li><li>Translate business requirements into data insights and actionable recommendations</li><li>Partner with stakeholders to understand data needs and define reporting solutions</li><li>Write and optimize SQL queries to extract and analyze data from multiple data sources</li><li>Ensure data accuracy, consistency, and integrity across reports and analyses</li><li>Document data definitions, metrics, and reporting processes</li><li>Support ad‑hoc analysis and executive reporting requests</li><li>Identify opportunities for process improvement through data‑driven insights</li></ul>
- 2026-04-07T00:00:00Z