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1 result for Help Desk 1 in Austin, TX
- Austin, TX
- onsite
- Temporary
- 23.78 - 32.77 USD / Hourly
- <p><b>Help Desk Analyst </b></p><p>On-site | Austin, TX | Contract-to-Hire</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide first‑ and second‑level technical support to end users via phone, email, chat, and ticketing systems</li><li>Diagnose, troubleshoot, and resolve hardware, software, and network issues in a timely manner</li><li>Log, track, and update support tickets, ensuring accurate documentation and proper escalation when needed</li><li>Support Windows/macOS operating systems, Microsoft 365, email, printers, VPNs, and basic networking issues</li><li>Assist users with account setup, password resets, permissions, and access management (Active Directory / Azure AD)</li><li>Educate users on best practices, system usage, and basic troubleshooting steps</li><li>Perform system checks, software installs, updates, and patches</li><li>Coordinate with internal IT teams and vendors to resolve complex issues</li></ul>
- 2026-04-07T00:00:00Z