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1 result for Front Office Specialist Itcp in Austin, TX
- Austin, TX
- onsite
- Temporary / Contract
- 21 - 24 USD / Hourly
- <p>We are looking for a Help Desk Specialist to support end users in a hybrid role based in Austin, Texas. This Long-term Contract opportunity is ideal for an entry-level candidate who is detail oriented and enjoys solving technical issues, delivering strong customer support, and working across both onsite and remote environments. The position focuses on day-to-day desktop support, ticket resolution, and content updates while helping maintain a smooth experience for employees and visitors.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical assistance for end users by resolving common hardware, software, and access-related issues in a timely manner.</p><p>• Manage incoming support requests through the ticketing system, document troubleshooting steps, and ensure accurate updates through resolution.</p><p>• Perform password resets and assist users with account access concerns while following established support procedures.</p><p>• Support Microsoft Office 365 applications by addressing user questions, basic configuration needs, and routine functionality problems.</p><p>• Deliver a high level of customer service in a public-facing support environment, assisting users both remotely and in person.</p><p>• Troubleshoot desktop and end-user issues through remote support tools as well as onsite desk-side assistance when needed.</p><p>• Help with content-related updates and other routine support tasks that contribute to daily operational continuity.</p>
- 2026-04-28T00:00:00Z