<p>Key Responsibilities</p><p>End-User Support & IT Operations:</p><p>● Deliver level 2/3 technical support for Windows, Mac, and Linux systems, both in-person and remotely.</p><p>● Manage endpoint protection, patching, software deployment, and asset lifecycle across the organization.</p><p>● Lead the procurement and inventory management of hardware/software assets.</p><p>● Enforce IT policies related to data security, access control, and compliance standards.</p><p>Infrastructure & Network Administration</p><p>● Ensure high availability and performance of wired and wireless networks across all U.S. sites.</p><p>● Manage and monitor firewalls, routers, switches, VPNs, and failover systems.</p><p>● Support modernization of infrastructure through cloud adoption, automation, and improved scalability.</p><p>Cloud Services & System Administration:</p><p>● Administer Google Workspace and/or Microsoft 365 for identity, collaboration, email, and data storage.</p><p>● Implement and manage IAM/IDP tools such as Azure AD, Okta, JumpCloud, and Google Identity.</p><p>● Own backup, disaster recovery, and business continuity operations using platforms like Spanning or equivalent.</p><p>Enterprise Applications & SaaS Integration:</p><p>● Manage administrative access, integrations, and provisioning for SaaS platforms (Jira, Zendesk,</p><p>NetSuite, Salesforce, Wrike, Zuper, RingCentral, etc.).</p><p>● Configure and enforce RBAC, SAML/SSO, 2FA, and conditional access policies.</p><p>● Provide backend support for communication and productivity tools (Zoom, Adobe Admin Console, RingCentral).</p><p>Automation & Documentation:</p><p>● Create and maintain automation scripts (PowerShell, Bash) for provisioning, reporting, and support tasks.</p><p>● Support and optimize RMM tools to improve IT service efficiency and responsiveness.</p><p>● Maintain comprehensive documentation including SOPs, KBs, system diagrams, and change logs in line with ITSM principles.</p><p>POSITION QUALIFICATIONS</p><p>Required:</p><p>● 5–8 years of hands-on IT support experience, including direct desktop and user support.</p><p>● 3–5 years of experience managing network infrastructure (routers, switches, firewalls, WiFi).</p><p>● Strong system administration experience with Google Workspace and/or Microsoft 365.</p><p>● Proficiency in endpoint protection, MDM solutions (Intune, JAMF, Google MDM), and asset tracking.</p><p>● Experience with IAM/IDP platforms and SSO configurations.</p><p>● Solid scripting skills (PowerShell, Bash) and a strong automation mindset.</p>
<p><br></p><p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify an applications Architect<strong> (contract).</strong> In this role, we are seeking an experienced ArcGIS Geospatial Architect and Development Lead to drive data analytics projects involving Medicaid and CHIP clients and provider data. This role will architect and oversee the development, integration, and governance of enterprise GIS solutions, ensuring alignment with organizational strategies, data policies, and public health objectives. <strong>This role is onsite in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the design, implementation, and governance of ArcGIS-based geospatial solutions for mapping healthcare clients and provider locations, ensuring data quality, security, and compliance with state and federal policies and procedures.</li><li>Develop and maintain geospatial data architectures, workflows, and metadata standards to support enterprise mapping and analytics needs.</li><li>Coordinate and collaborate with internal teams, external partners, and stakeholders to gather requirements, define governance frameworks, and ensure effective data sharing and integration.</li><li>Oversee the creation and management of GIS datasets, including demographic, socioeconomic, health, and program data, ensuring accuracy and completeness.</li><li>Mentor and guide GIS analysts and developers, providing best practices for spatial analysis, web mapping, and data visualization using ArcGIS tools.</li><li>As the single point of contact for the IT organization, collaborate and coordinate with GIS data analysts and data scientists to:</li><li>Establish and enforce geospatial data management policies, documentation standards, and quality assurance processes.</li><li>Conduct Advise and oversee advanced spatial analyses to inform public health initiatives and track compliance to contract requirements.</li><li>Prepare and present technical reports, dashboards, and interactive web maps for executive leadership and external stakeholders.</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this role, you will provide advanced technical support for a variety of systems and devices, ensuring seamless operations and top-tier customer service. This position requires strong troubleshooting abilities, technical expertise, and a commitment to maintaining system security and compliance.<br><br>Responsibilities:<br>• Serve as the second-level escalation point for incidents and service requests unresolved by Level 1 support.<br>• Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, printers, and enterprise applications.<br>• Manage and support Microsoft Office 365 services, including user accounts, Exchange Online, Teams, and SharePoint.<br>• Perform software installations, updates, and patch management to uphold compliance and security standards.<br>• Provide support for Citrix environments, ensuring reliable connections and optimal system performance.<br>• Collaborate with infrastructure and application teams to address and resolve high-impact technical issues.<br>• Develop and maintain technical documentation, including knowledge base articles, to streamline processes and knowledge sharing.<br>• Assist with system rollouts, updates, and IT projects to support organizational objectives.<br>• Follow established guidelines for incident, problem, and change management to ensure consistency and reliability.<br>• Deliver exceptional customer service by maintaining timely communication and follow-up on all assigned tasks.
<p><br></p><p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify a Sr. Business Intelligence Developer<strong> (contract).</strong> In this role you will be responsible for developing enterprise-grade analytics solutions, mentoring junior team members, and partnering closely with business stakeholders to deliver strategic reporting aligned with corporate goals. You will drive the modernization of BI practices, influence data architecture decisions, and be a key contributor in advancing the company’s analytical maturity toward predictive and prescriptive analytics. <strong>This role is on-site in Austin, Tx. You must currently live in Texas.</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead the design and implementation of scalable, maintainable BI solutions using modern tools such as Tableau, Power BI, and Looker to enable data-driven decision-making across the enterprise. </li><li>Partner with data engineering and governance teams to ensure high data quality, security, and stewardship standards are embedded into all reporting solutions. </li><li>Serve as a strategic analytics partner to business leaders across departments, translating complex business needs into effective metrics, KPIs, and actionable dashboards. </li><li>Mentor entry-level BI developers, conduct code reviews, and promote best practices in dashboard design, performance optimization, and data storytelling. </li><li>Apply advanced analytical logic, including window functions, LOD expressions, dynamic date aggregations, and time-series analysis to meet business reporting requirements. </li><li>Architect and optimize certified datasets and semantic layers to promote consistent self-service analytics across teams. </li><li>Contribute to strategic tool evaluations and drive the adoption of embedded analytics, AI-assisted insights, and natural language querying capabilities. </li><li>Champion data literacy initiatives and support the business's self-sufficiency with data tools and insights. </li><li>Participate actively in the full development lifecycle of BI products, including requirements gathering, design, development, testing, deployment, and documentation. </li><li>Lead or contribute to establishing BI standards and governance processes across the analytics stack. </li></ul><p><br></p>
We are looking for an experienced Systems Engineer to join our team in San Antonio, Texas. In this role, you will lead the design, management, and optimization of complex IT systems across cloud, virtualized, and physical environments. Your expertise will be essential in delivering reliable infrastructure solutions and ensuring high-quality service for our clients.<br><br>Responsibilities:<br>• Troubleshoot and resolve advanced technical issues across on-premises, managed cloud, and colocation environments.<br>• Implement and maintain critical infrastructure, including virtualization platforms like VMware and Hyper-V, networking configurations, and storage area networks.<br>• Manage cloud environments, particularly Microsoft Azure and Microsoft 365, including migrations, security measures, and performance optimization.<br>• Oversee client hardware in colocation facilities, ensuring compliance with rack, cable, power, cooling, and security standards.<br>• Lead technical projects such as system upgrades, migrations, and solution deployments, collaborating with clients and internal teams.<br>• Ensure systems meet security and compliance standards by implementing firewalls, VPNs, and multi-factor authentication protocols.<br>• Develop and execute automation strategies using scripting languages like PowerShell to enhance system efficiency.<br>• Provide mentorship to less experienced team members and create detailed technical documentation, including SOPs and network diagrams.<br>• Communicate effectively with clients, presenting technical solutions and offering strategic advice to improve IT infrastructure.
We are looking for an experienced Systems Analyst to join our team in San Antonio, Texas. This role will focus on managing and enhancing marketing system activities, technical integrations, and vendor relationships within the payments and petroleum industry. The ideal candidate will possess strong analytical skills and technical expertise to ensure efficient operations and drive improvements across various systems.<br><br>Responsibilities:<br>• Serve as a subject matter expert for all marketing system activities related to payment and petroleum technology.<br>• Monitor industry advancements and provide recommendations to align systems with evolving standards.<br>• Collaborate with vendors, internal teams, and field operations to optimize technology operations.<br>• Manage technical integrations with card processors, loyalty partners, and network partners.<br>• Analyze vendor performance data to identify trends, improvement opportunities, and contribute to strategic analysis.<br>• Support the implementation of system migrations, software updates, and changes impacting site systems.<br>• Maintain and update technical specifications documents to ensure accurate configurations.<br>• Oversee bug tracking and resolution with third-party vendors, ensuring timely fixes and progress.<br>• Conduct user acceptance testing for software updates and work with vendors to address issues.<br>• Develop and review concepts and procedures for compliance, security, and training initiatives.
We are looking for a skilled Network Engineer to join our team in San Antonio, Texas. In this role, you will manage and optimize enterprise-level network environments, ensuring seamless connectivity and robust performance. The ideal candidate will bring expertise in designing, implementing, and supporting complex network solutions tailored to business needs.<br><br>Responsibilities:<br>• Provide Tier 2 support to resolve network issues and maintain optimal system functionality.<br>• Design, implement, and integrate advanced network solutions to meet specific business requirements.<br>• Ensure the integrity and availability of network systems by applying best practices across multiple platforms.<br>• Manage and configure Cisco routers, firewalls, and load balancing systems to optimize network performance.<br>• Monitor and troubleshoot issues with data center technologies and infrastructure.<br>• Collaborate with cross-functional teams to enhance network security and performance.<br>• Configure and maintain Border Gateway Protocol (BGP) for seamless data routing.<br>• Implement and manage Palo Alto and Cisco ASA firewalls to strengthen network security.<br>• Maintain documentation of network configurations and processes for operational efficiency.<br>• Stay updated on emerging technologies and recommend upgrades to existing systems.
Provide Level 1 technical support for our HQ and bakeries, solving issues with a smile<br>Manage user accounts, group permissions, and security policies to keep our systems secure and organized<br>Support laptops, iPads, and antivirus tools so the tech behind our cupcakes stays sweet<br>Maintain and update online ordering and kiosk platforms—adjust hours, create coupons, and manage item availability<br>Keep our Shopify site current with promotions, launches, and upsell opportunities<br>Help our website shine by implementing SEO best practices and keeping content fresh and optimized<br>Ensure business listings like Google and Yelp are always accurate and up-to-date<br>Troubleshoot website issues and manage backend integrations to support digital marketing<br>Collaborate on monthly marketing manuals and ensure the details are spot on<br>Be the translator between IT and Marketing—making sure systems, tools, and third-party platforms play nicely together<br>Manage menu updates with white glove vendors<br>Become the go-to expert for the tech systems we rely on every day<br>Help with other duties, as needed.
