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6 results for Customer Service Specialist in Austin, TX

Customer Service Representative

Austin, TX
onsite
Temporary / Contract
18 - 20 USD / Hourly
Position Overview:We are seeking a Customer Service Representative located in Austin, TX who is dedicated to providing exceptional service and support to customers. This role serves as the primary point of contact, handling inquiries, resolving issues, and ensuring a positive overall customer experience.Key Responsibilities:• Serve as the first point of contact for customer inquiries via phone, email, or chat• Respond to customer questions regarding products, services, orders, and account information• Resolve customer concerns efficiently while maintaining professionalism and empathy• Document customer interactions and update records accurately in internal systems• Collaborate with internal teams to escalate and resolve complex issues• Process orders, returns, and service requests as needed• Maintain knowledge of company products, services, and policies• Ensure a high level of customer satisfaction with each interaction
2026-06-04T00:00:00Z

Customer Service Representative

Seguin, TX
onsite
Temporary to Hire
14.75 - 15 USD / Hourly
Our client is in need of a Customer Service Representative to join a busy team in the 78233 area. This opportunity is ideal for someone who enjoys supporting customers, handling administrative tasks accurately, and delivering a detail-focused service experience in both English and Spanish. The person in this role will help manage order activity, maintain customer records, and address service concerns with care and efficiency. Responsibilities:• Manage incoming customer orders and process related payments with accuracy and timeliness.• Create, update, and maintain customer account records, ensuring information remains complete and current.• Respond to customer concerns by identifying issues, explaining solutions, coordinating corrections, and confirming resolution.• Handle account adjustments and related documentation to support accurate financial records.• Gather customer feedback and service trends to help management identify product or service improvement opportunities.• Provide day-to-day administrative and back-office support to keep customer service operations organized and efficient.• Perform data entry tasks with strong attention to detail, including numeric information and account updates.• Assist with additional duties as needed to support team objectives and business operations.
2026-06-18T00:00:00Z

IT Technical Support Specialist

Austin, TX
onsite
Temporary / Contract
21 - 22 USD / Hourly
IT Technical Support Onsite | Austin, TX | Contract <ul><li>Provide Tier 1 / Tier 2 technical support via phone, email, chat, or ticketing systems</li><li>Troubleshoot hardware, software, network, and system issues for end users</li><li>Install, configure, and maintain desktops, laptops, printers, and mobile devices</li><li>Manage and resolve help desk tickets in a timely manner (SLAs)</li><li>Support Microsoft 365, email systems, VPN access, and user account administration</li><li>Perform password resets, user provisioning, and access management (Active Directory)</li><li>Document issues, resolutions, and processes in knowledge base systems</li><li>Escalate complex issues to higher-level IT teams when necessary</li><li>Assist with system upgrades, patches, and deployments</li><li>Ensure compliance with IT policies, security standards, and best practices</li></ul>
2026-06-18T00:00:00Z

Order Entry Specialist

Austin, TX
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are looking for a detail-driven and service-oriented professional to support our sales operations teams. In this position, you will help manage client relationships, handle order processing, and ensure smooth coordination between internal teams and international partners. This role plays an important part in maintaining efficient workflows and delivering a high-quality experience in a fast-moving B2B environment that values teamwork and strong relationships. <ul><li>Serve as a key point of connection between clients and the sales team to help move business forward.</li><li>Share product details, pricing information, and expected delivery timelines with customers.</li><li>Accurately manage incoming requests, including quotes, orders, sample shipments, and pricing approvals.</li><li>Partner with international manufacturing teams to track production progress, timelines, and stock levels.</li><li>Maintain and update essential sales documentation such as purchase orders, quotes, reports, and customer data within SAP.</li><li>Support new client setup by entering and maintaining accurate records in internal systems.</li></ul>
2026-06-08T00:00:00Z

Service Advisor

Bastrop, TX
onsite
Temporary / Contract
25 - 25 USD / Hourly
We are looking for a Service Advisor to support a busy automotive service operation in Bastrop, Texas. This Long-term Contract position will serve as the main point of contact for customers, helping them understand service needs, repair recommendations, and expected timelines with clarity and professionalism. The ideal candidate brings strong customer service skills, attention to detail, and the ability to coordinate effectively with technicians and internal staff. This role is well suited for someone who can manage a fast-paced workflow while creating a positive service experience from arrival through vehicle pickup. Responsibilities: • Welcome customers, gather vehicle concerns, and document service needs thoroughly at intake. • Open, update, and finalize repair orders while maintaining accurate service records in the dealership management system. • Advise customers on recommended maintenance, repair options, warranty-related work, and preventive service based on vehicle condition and mileage. • Communicate diagnostic findings, estimated costs, and completion timelines in a clear and detail-focused manner. • Partner with service technicians to track progress, confirm repair details, and help keep work moving efficiently. • Provide timely status updates throughout the repair process and respond promptly to customer questions or concerns. • Review completed services, invoices, and supporting documentation with customers before vehicle delivery. • Support recall, warranty, and goodwill service discussions in alignment with manufacturer and dealership standards. • Promote available service programs, maintenance offers, and value-added recommendations that support long-term vehicle care. • Assist with front-office operations such as reception coverage, supply coordination, and other administrative tasks as needed.
2026-06-15T00:00:00Z

Application Support Technician

Austin, TX
onsite
Temporary / Contract
30 - 43 USD / Hourly
Application Support TechnicianOnsite | Austin, TX | Contract-to-Hire We are seeking an Application Specialist Technician to support a newly launched, enterprise-grade platform. This role will focus on helping users successfully onboard, configure, and navigate the platform, while providing ongoing technical and functional support. You’ll work closely with product, engineering, and implementation teams to ensure a seamless user experience and timely resolution of issues. Responsibilities:<ul><li>Provide day-to-day support to users, including onboarding, configuration guidance, and troubleshooting</li><li>Respond to and resolve support tickets, ensuring clear communication and timely follow-up</li><li>Diagnose and escalate complex technical or platform-related issues as needed</li><li>Partner with product, engineering, and implementation teams to drive issue resolution</li><li>Document support processes, solutions, and common issues for knowledge sharing</li><li>Monitor trends in support requests and contribute to process and platform improvements</li><li>Assist in user training and adoption efforts to improve overall platform utilization</li><li>Maintain a high level of customer service and professionalism in all interactions</li></ul>
2026-06-04T00:00:00Z