2 results for Client Solutions Manager in Austin, TX

Customer Success Specialist

Austin, TX
onsite
Temporary
31.6635 - 36.663 USD / Hourly
Our client is in need of a Renewals Specialist to join their team. In this role, you will play a critical part in managing customer relationships, ensuring seamless contract renewals, and fostering collaboration with internal teams to enhance client satisfaction. This position offers the opportunity to work in a dynamic environment where your skills in communication, organization, and problem-solving will be highly valued. Responsibilities:• Manage the full renewal lifecycle for contracts, engaging proactively with customers 90-120 days before expiration.• Prepare detailed and accurate renewal quotes and proposals that align with customer expectations and company guidelines.• Partner with sales and customer success teams to develop and execute strategic approaches to contract renewals.• Conduct proactive outreach to customers alongside account managers to discuss renewal plans and address potential risks.• Handle administrative tasks throughout the renewal process, from quoting to deal closure, ensuring compliance with company policies.• Identify opportunities for upselling and cross-selling, passing leads to the sales team for further development.• Maintain high success rates in closing renewals on time and achieving targeted close-won ratios.• Enhance forecasting accuracy for renewals and provide detailed reports to management.• Analyze churn reasons effectively to improve reporting and share actionable customer insights with stakeholders.• Keep CRM systems and tools updated with precise renewal data to support operational efficiency.
2026-03-02T00:00:00Z

Customer Service Representative

Austin, TX
onsite
Temporary
20.9 - 24.2 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Austin, Texas. In this role, you will be the first point of contact for customers, ensuring their concerns are addressed promptly and effectively. As part of our team, you will contribute to improving the overall customer experience and organizational performance. Responsibilities: • Provide exceptional support by actively listening to customers, understanding their needs, and offering solutions to address concerns. • Manage incoming inquiries and cases, ensuring prompt resolution of customer issues. • Maintain proactive communication with customers regarding pending matters and their progress. • Collaborate with internal teams to guarantee customer requests and complaints are handled efficiently. • Work closely with management and sales teams to identify opportunities for improving customer service strategies. • Participate in training sessions, events, and virtual conferences to enhance skills and knowledge. • Perform additional tasks as needed to support departmental objectives.
2026-02-27T00:00:00Z