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3 results for Patient Service Representative in Aurora, CO

Customer Service Representative

Denver, CO
onsite
Temporary
20.9 - 24.2 USD / Hourly
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis. Based in Denver, Colorado, this position is ideal for individuals who excel in communication, problem-solving, and delivering exceptional support to customers. If you thrive in fast-paced environments and are dedicated to building positive customer experiences, we encourage you to apply. Responsibilities: • Handle incoming and outgoing calls to address customer inquiries and resolve issues promptly. • Accurately process orders and follow up to ensure customer satisfaction. • Provide clear and detail-oriented communication to assist customers with their needs. • Maintain detailed records of customer interactions, orders, and resolutions in the system. • Collaborate with team members to improve processes and enhance service quality. • Uphold company standards by delivering exceptional customer experiences. • Respond to inquiries regarding products and services with detailed and accurate information. • Troubleshoot and resolve customer concerns while maintaining a positive demeanor. • Meet or exceed performance metrics related to call handling and customer satisfaction. • Stay informed about company policies and product updates to provide accurate assistance.
2026-04-15T00:00:00Z

Customer Service Representative

Denver, CO
onsite
Temporary
23.75 - 27.5 USD / Hourly
• Responsible for phone calls and emails regarding product information, warranty and providing directions for service questions, utilizing the current company phone system • Responsible for managing assigning accounts • Answers customer calls/emails, customer requests • Order entry processing, tracking, expediting orders and returns • Collaborate with suppliers, freight forwarders and carriers to ensure the timely processing of international orders • Prepare shipment documentation and other regulatory paperwork required for international shipping • Processes Return Authorizations for damaged products, ensure timely resolutions and customer credits. Also provides support for Regional Managers • Startups and installation requests, scheduling, and tracking of invoices from service providers and POs from customers • LP/Ecommerce program, process orders, and coordinate with distributors on shipments • Serve as liaison and provide support to Ice-O-Matic Regional Managers • Timely order entry for assigned accounts ensuring product compatibility and pricing verification prior to entry • Ability to provide current freight quotes • Provide customers with tracking information upon request with urgency • Proactive communication with all customers about all PO’s issues, lead times and provide continuous follow-up • Standard working hours 7:00 am – 4:00 pm, subject to change • Professional communication with customer service and internal stakeholders • Provide quotes to customers only if an existing program is established • Ability to identify crucial issues and communicate appropriately with urgency to proper internal channels for a quick approach to resolve the issue • Run margin, when applicable and other duties as assigned
2026-04-14T00:00:00Z

Patient Financial Counselor

Denver, CO
onsite
Contract / Temporary to Hire
29.5735 - 34.243 USD / Hourly
We are looking for a dedicated Patient Financial Counselor to join our team in Denver, Colorado. In this Contract to permanent position, you will play a vital role in assisting patients with financial navigation related to their healthcare needs. This is an excellent opportunity for someone who is passionate about delivering exceptional service and making a positive impact on patients’ experiences. Responsibilities: • Assist patients in understanding their medical bills, insurance coverage, and out-of-pocket costs. • Provide clear explanations of payment options and establish manageable payment plans. • Deliver compassionate and detail-oriented support to patients facing financial challenges. • Collaborate with healthcare providers and administrative teams to ensure accurate financial documentation and communication. • Maintain up-to-date knowledge of insurance policies and healthcare regulations to guide patients effectively. • Handle patient interactions with empathy, ensuring a positive experience even in stressful situations. • Support financial counseling processes across multiple locations, as needed. • Utilize online tools and systems to manage patient financial records and track payment plans. • Ensure compliance with organizational policies and healthcare industry standards. • Participate in ongoing training and development to stay informed about advancements in patient financial services.
2026-04-16T00:00:00Z