9 results for Technical Support Engineer in Atlanta, GA

Help Desk/Desktop Support Analyst

Atlanta, GA
onsite
Permanent
60000 - 70000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will act as the primary technical resource, ensuring the smooth operation of IT services while supporting broader organizational initiatives. Your advanced technical expertise and strong communication skills will foster collaborative relationships between IT and business units, driving efficient service delivery and continuous improvement. Responsibilities: • Provide timely and effective technical support to resolve escalated issues for both remote and on-site employees. • Act as a subject matter expert, offering guidance on IT services and capabilities while addressing business-specific needs. • Ensure proper functioning of video conferencing solutions, localized printing, and other on-site services. • Monitor on-premises IT infrastructure to identify and address potential issues proactively. • Manage endpoint provisioning and administration, ensuring devices are configured and maintained efficiently. • Maintain inventory of IT equipment, performing asset management activities as needed. • Support employee IT services, including onboarding, offboarding, and workstation relocations. • Participate in incident, problem, request, and knowledge management practices to maintain consistent service delivery. • Develop documentation and processes to reduce incidents and enhance service desk efficiency.
2026-03-12T00:00:00Z

Help Desk/Desktop Support Analyst

Duluth, GA
onsite
Permanent
55000 - 60000 USD / Yearly
Primary Responsibilities<ul><li>Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting, etc.).</li><li>Assist with software installation, configuration, and routine system maintenance.</li><li>Support Mac, Windows, and Linux operating systems, including basic configuration, troubleshooting, and user assistance.</li><li>Communicate technical issues clearly and professionally to users with varying levels of technical expertise.</li><li>Collaborate with team members to resolve technical problems efficiently.</li><li>Escalate complex technical issues when appropriate and assist with follow‑up and resolution.</li><li>Cultivate foundational knowledge and strong interest in object‑oriented, web‑driven development, with exposure to JavaScript, C#, HTML, SQL, and PHP.</li><li>Stay current with emerging technologies, tools, and best practices through self‑learning and on‑the‑job training.</li></ul>Job Requirements<ul><li>Basic hands‑on experience with PC hardware repair and troubleshooting.</li><li>Familiarity with multiple operating systems (Windows, macOS).</li><li>Strong customer service skills and a positive, professional attitude.</li><li>Education: High School Diploma or equivalent required.</li><li>Strong verbal and written communication skills.</li><li>Enjoys collaborating with others to achieve shared goals.</li><li>Exceptional organization skills, both professionally and personally.</li><li>Basic math and computer skills required.</li><li>Must pass drug and background screenings.</li></ul>
2026-02-17T00:00:00Z

Help Desk/Desktop Support Analyst

Marietta, GA
onsite
Temporary
24.7 - 28.6 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Marietta, Georgia. In this role, you will provide comprehensive technical assistance to end-users in a Microsoft-based environment, ensuring smooth operations across hardware and software systems. This is a long-term contract position ideal for a problem-solver who thrives in a dynamic healthcare setting. Responsibilities: • Provide technical support for laptops, desktops, printers, and other hardware devices used by end-users. • Perform administrative tasks in Active Directory and Office 365 to manage user accounts and permissions. • Troubleshoot and resolve issues within Microsoft environments, including Windows 10 and other related systems. • Address service desk tickets promptly, ensuring effective issue resolution and user satisfaction. • Support electronic documentation software and internet connectivity systems within ambulance vehicles. • Maintain system performance and reliability by diagnosing and resolving connectivity issues. • Collaborate with other IT team members to address complex technical challenges. • Train end-users on proper use of hardware and software to enhance productivity. • Ensure compliance with organizational policies and security protocols during system support. • Document technical procedures, solutions, and resolutions for future reference.
2026-03-06T00:00:00Z

Automation Engineer

Lawrenceville, GA
onsite
Permanent
85000 - 95000 USD / Yearly
Service & Automation EngineerThis position supports customers with technical service needs related to advanced manufacturing equipment and automated production systems. The role focuses on troubleshooting, upgrade support, and automation software commissioning to ensure equipment performance, uptime, and customer satisfaction.You will travel to customer sites and work independently to diagnose and resolve technical issues. Candidates should be self-driven, organized, and comfortable handling service requests both on-site and remotely. Travel may be required on short notice, with service visits typically lasting 1–2 weeks and occasionally longer. When not traveling, you will provide remote support and contribute to continuous improvement of service operations. Key ResponsibilitiesCustomer Support & Service<ul><li>Serve as a primary technical contact for customer inquiries and service requests.</li><li>Provide remote troubleshooting support using phone, email, and secure remote access tools.</li><li>Diagnose issues and guide customers through corrective actions.</li><li>Escalate complex problems to specialized engineering teams when needed.</li><li>Perform on-site service work such as troubleshooting, commissioning, maintenance, and repairs when remote resolution is not possible.</li></ul>PLC Programming & Troubleshooting<ul><li>Modify, test, and debug PLC programs across modern and legacy control platforms (examples include Siemens and Allen-Bradley systems).</li><li>Troubleshoot ladder logic, function blocks, and structured text issues.</li><li>Optimize control logic for performance, safety, and efficiency.</li><li>Perform online/offline edits during commissioning or service activities.</li></ul>Drive Configuration & Diagnostics<ul><li>Configure and troubleshoot VFDs, servo drives, and motion controllers.</li><li>Set motor parameters, feedback devices, and motion profiles.</li><li>Diagnose drive faults such as overcurrent, encoder errors, or communication issues.</li><li>Integrate drives with PLC systems via industrial networks (e.g., EtherNet/IP, Profinet).</li></ul>HMI / SCADA Support<ul><li>Create or modify operator interface screens including alarms, trends, recipes, and controls.</li><li>Connect PLC tags to HMI objects and verify communications.</li><li>Adjust user interfaces based on operator feedback.</li><li>Troubleshoot display, scripting, or communication issues.</li></ul>Quality & Continuous Improvement<ul><li>Confirm resolution of service issues and ensure equipment reliability.</li><li>Provide feedback to engineering teams on recurring problems or improvement opportunities.</li><li>Document service activities and customer interactions in internal systems.</li></ul>Collaboration<ul><li>Support spare-parts identification and service quotation activities.</li><li>Share technical knowledge with internal teams and participate in project discussions.</li></ul>
2026-02-27T00:00:00Z

Systems Engineer

Atlanta, GA
onsite
Temporary
55 - 60 USD / Hourly
The Systems Engineer will design, implement, and support server and infrastructure environments across on-prem and cloud platforms. You’ll focus on reliability, performance, and automation of core IT systems.
2026-02-25T00:00:00Z

Cyber Security Engineer

Atlanta, GA
onsite
Permanent
120000 - 140000 USD / Yearly
We are looking for an experienced Cyber Security Engineer to enhance and safeguard our security frameworks across cloud, network, and endpoint systems. This role requires a balance of technical expertise and strategic thinking, with a focus on implementing and maintaining security best practices. The ideal candidate will possess strong communication skills and the ability to collaborate effectively with technical teams and leadership. Responsibilities: • Manage and optimize security platforms, including Microsoft Azure services, CrowdStrike, Secureworks/Sophos, and Mimecast. • Develop and enforce security protocols for cloud infrastructure, network configurations, and endpoint systems. • Collaborate with engineering teams to establish secure architecture and ensure compliance with security standards. • Monitor and analyze security alerts, investigate potential threats, and lead incident response efforts. • Perform risk assessments, identify vulnerabilities, and implement remediation strategies. • Create and maintain security documentation, policies, and standards to support organizational goals. • Offer expert recommendations on security improvements and architectural strategies. • Communicate findings and risks to stakeholders in a clear and actionable manner. • Support compliance efforts, audits, and third-party security assessments. • Contribute to the organization’s overall cybersecurity strategy and maturity.
2026-02-17T00:00:00Z

Senior Software Engineer

Atlanta, GA
onsite
Permanent
120000 - 140000 USD / Yearly
We are seeking a Senior Software Engineer – AI Solutions to help design and implement AI-driven capabilities within a experienced, enterprise SaaS environment. This is a hands-on role for a strong full-stack engineer with practical LLM experience who can contribute at both the architectural and implementation levels. In this position, you will support the evolution of AI-enabled product features, integrate large language models into existing systems, and help move initiatives from concept through production deployment. You’ll contribute to system design discussions, apply sound AI development practices, and build scalable, maintainable services that align with established enterprise standards. You will collaborate with a small, focused engineering team in a highly interactive environment and report directly to engineering leadership.
2026-03-03T00:00:00Z

Software Engineer III

Alpharetta, GA
remote
Temporary
53 - 56 USD / Hourly
This position will serve as the primary manager of an internal application and the servers that support it. This role is responsible for overseeing deployments across multiple production environments, troubleshooting application and system issues, managing patches, and supporting day‑to‑day operational stability. The role will work closely with support teams to triage customer‑reported issues, diagnose performance problems, and maintain proper workflow and documentation. Success in this role requires strong SQL skills, experience in Windows Server environments, excellent problem‑solving abilities, and the ability to operate as a collaborative, disciplined, and adaptable team member. Key Responsibilities:· Deploy applications across all environments, including Staging, Pre‑Production, UAT, and Production.· Investigate, troubleshoot, and resolve reported application and system issues.· Perform moderate testing of applications after deployment.· Assist in updating testing, deployment, and operational guidelines.· Monitor client systems to ensure ongoing stability and expected performance.· Implement automation steps using proprietary job/worker management systems.· Coordinate with Support teams to triage and communicate issues related to running systems.· Construct SQL queries and scripting tools to investigate, analyze, and resolve application or performance problems.· Diagnose system-level performance issues and recommend solutions.· Provide daily operational support through early detection and monitoring of systems.· Collaborate with support groups to assist with root‑cause analysis and system recovery.· Perform other related duties as assigned.
2026-03-06T00:00:00Z

Technical Lead, IS Applications Development - Individual ...

Atlanta, GA
remote
Temporary
40 - 44 USD / Hourly
We are looking for a hands‑on AI/ML Engineer to join our Automation and Analytics team and help design, build, and scale AI‑driven solutions that boost decision‑making and operational efficiency across the organization. In this role, you’ll take the lead in developing generative AI applications, RAG (Retrieval-Augmented Generation) architectures, intelligent agents, and traditional machine learning models—transforming complex business challenges into scalable, production‑ready systems.This is a highly collaborative position where you’ll partner with data engineers, analysts, and key business stakeholders to rapidly prototype solutions, establish best practices, and help upskill the broader team. We’re seeking someone with strong experience in LLM orchestration, prompt engineering, vector databases, model evaluation, MLOps, and secure enterprise deployment patterns. Key Responsibilities:· Design, build, and deploy generative AI applications, RAG pipelines, and intelligent agents.· Develop and maintain machine learning models that address real business problems.· Translate business requirements into scalable, production-ready AI systems.· Collaborate with data engineers, analysts, and business stakeholders to prototype and refine solutions.· Implement best practices for model evaluation, monitoring, governance, and compliance.· Support and improve MLOps processes for reliable deployment and lifecycle management.
2026-02-26T00:00:00Z