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5 results for Technical Support Engineer in Atlanta, GA

Technical Customer Service

Atlanta, GA
onsite
Temporary / Contract
18 - 18 USD / Hourly
OverviewWe want to be upfront: this is not a highly technical IT role! It’s customer support centric, but it’s a great place to build foundational IT skills, especially if you’re trying to break into the field. You’ll gain:<ul><li>Front-line support experience</li><li>Customer service skills that translate across IT operations</li><li>Light exposure to mobile device troubleshooting (iOS + Android)</li><li>A structured training environment</li></ul>The first 3-4 weeks will be class-based training, during which the hours will be Monday-Friday, 10:00a-6:30p. What You’ll Be Doing:<ul><li>First-level support for Cellular users in a Call Center environment </li><li>Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.</li><li>Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.</li><li>Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.</li><li>Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.</li><li>Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).</li><li>Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.</li><li>Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.</li><li>Follow compliance, quality, and performance standards set.</li></ul>
2026-04-27T00:00:00Z

Desktop Support Analyst

Forsyth, GA
onsite
Temporary / Contract
26 - 29 USD / Hourly
OverviewIf you're looking for work as a Desktop Support Analyst, and have the ability to communicate complex technical information to non-technical users in an understandable and concise format, you may be a good fit for the job opening at Robert Half. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you. Major Responsibilities:- Offer computer desktop support in accordance with established policies and procedures- Curate records of daily data communication transactions, issues and remedial actions taken or installation activities- Rectify computer problems, and suggest appropriate action/solutions- Meet regularly and effectively with ticket submitters- Organize hardware repairs with the appropriate vendors- Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals- Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
2026-05-12T00:00:00Z

Software Engineer

Atlanta, GA
onsite
Permanent / Full Time
100000 - 120000 USD / Yearly
AI/ML Engineer Atlanta, GA Permanent Robert Half About the Role <ul><li>We’re seeking experienced AI/ML Engineers interested in consulting-driven work to design, build, and deploy enterprise-grade AI solutions. This role focuses on delivering scalable ML and GenAI systems that drive automation, insights, and operational efficiency across multiple business functions. You’ll operate as an internal consultant and technical leader, partnering with stakeholders to identify opportunities, implement AI tools, and bring solutions from concept to production. </li></ul>What You’ll Do <ul><li>Design and own end-to-end AI/ML and GenAI solutions, including LLM-based applications and predictive models Collaborate across multiple business units to identify, scope, and deliver high-impact AI use cases Build and deploy AI-powered applications (RAG pipelines, agentic workflows, automation tools) </li><li>Evaluate, recommend, and integrate third-party AI platforms and vendors Develop scalable APIs, pipelines, and microservices using Python (FastAPI, Flask, Django) and cloud platforms (AWS, Azure, GCP) </li><li>Leverage tools like ChatGPT, Claude, Gemini, and Copilot to automate workflows and generate insights from structured and unstructured data</li><li>Create dashboards and reporting solutions using Power BI or similar tools to drive data-informed decisions Translate business requirements into technical architectures and production-ready systems Implement evaluation frameworks, metrics, and monitoring for model performance and business impact </li><li>Ensure secure, scalable, and compliant deployment of AI solutions Identify risks (bias, hallucination, data leakage) and implement mitigation strategies Act as a trusted AI advisor, proactively identifying opportunities to drive efficiency and innovation </li></ul>What We’re Looking For <ul><li>3–5+ years of experience in AI/ML Engineering, Data Science, or Software Engineering Strong Python skills with ML frameworks (TensorFlow, PyTorch, etc.) </li><li>Experience building LLM-based solutions (OpenAI, Anthropic/Claudecode, Gemini, Copilot, etc.) Hands-on experience with AI orchestration frameworks (LangChain, LlamaIndex, Semantic Kernel, etc.) </li><li>Strong experience with API development and system design Experience working with large datasets and integrating across enterprise systems Proficiency in data visualization/reporting tools (Power BI or similar) </li><li>Experience designing and deploying production-grade AI systems in cloud environments Strong understanding of model evaluation, data quality, and AI system performance </li><li>Proven ability to partner cross-functionally and manage multiple stakeholders </li><li>Strong communication skills and ability to operate in consulting/client-facing environments Self-starter with the ability to adapt quickly across business domains</li></ul>
2026-05-18T00:00:00Z

Automation Engineer

Lawrenceville, GA
onsite
Permanent / Full Time
85000 - 95000 USD / Yearly
Service & Automation EngineerThis position supports customers with technical service needs related to advanced manufacturing equipment and automated production systems. The role focuses on troubleshooting, upgrade support, and automation software commissioning to ensure equipment performance, uptime, and customer satisfaction.You will travel to customer sites and work independently to diagnose and resolve technical issues. Candidates should be self-driven, organized, and comfortable handling service requests both on-site and remotely. Travel may be required on short notice, with service visits typically lasting 1–2 weeks and occasionally longer. When not traveling, you will provide remote support and contribute to continuous improvement of service operations. Key ResponsibilitiesCustomer Support & Service<ul><li>Serve as a primary technical contact for customer inquiries and service requests.</li><li>Provide remote troubleshooting support using phone, email, and secure remote access tools.</li><li>Diagnose issues and guide customers through corrective actions.</li><li>Escalate complex problems to specialized engineering teams when needed.</li><li>Perform on-site service work such as troubleshooting, commissioning, maintenance, and repairs when remote resolution is not possible.</li></ul>PLC Programming & Troubleshooting<ul><li>Modify, test, and debug PLC programs across modern and legacy control platforms (examples include Siemens and Allen-Bradley systems).</li><li>Troubleshoot ladder logic, function blocks, and structured text issues.</li><li>Optimize control logic for performance, safety, and efficiency.</li><li>Perform online/offline edits during commissioning or service activities.</li></ul>Drive Configuration & Diagnostics<ul><li>Configure and troubleshoot VFDs, servo drives, and motion controllers.</li><li>Set motor parameters, feedback devices, and motion profiles.</li><li>Diagnose drive faults such as overcurrent, encoder errors, or communication issues.</li><li>Integrate drives with PLC systems via industrial networks (e.g., EtherNet/IP, Profinet).</li></ul>HMI / SCADA Support<ul><li>Create or modify operator interface screens including alarms, trends, recipes, and controls.</li><li>Connect PLC tags to HMI objects and verify communications.</li><li>Adjust user interfaces based on operator feedback.</li><li>Troubleshoot display, scripting, or communication issues.</li></ul>Quality & Continuous Improvement<ul><li>Confirm resolution of service issues and ensure equipment reliability.</li><li>Provide feedback to engineering teams on recurring problems or improvement opportunities.</li><li>Document service activities and customer interactions in internal systems.</li></ul>Collaboration<ul><li>Support spare-parts identification and service quotation activities.</li><li>Share technical knowledge with internal teams and participate in project discussions.</li></ul>
2026-05-20T00:00:00Z

Cyber Security Engineer

Atlanta, GA
onsite
Temporary to Hire
52.25 - 60.5 USD / Hourly
We are looking for a Cyber Security Engineer to join an IT Services team in Atlanta, Georgia in a contract-to-permanent capacity. This position plays a key role in protecting enterprise systems by addressing security events, strengthening server environments, and helping reduce operational risk across Linux and Windows platforms. The ideal candidate brings deep technical expertise, sound judgment during incident handling, and the ability to work effectively in a fast-moving support environment. Responsibilities: • Lead efforts to detect, contain, and resolve cybersecurity incidents while supporting recovery activities that restore secure operations. • Administer and protect Linux and Windows server environments through ongoing monitoring, issue resolution, and security-focused maintenance. • Partner with technical teams to address system weaknesses by supporting patching, hardening, and corrective action plans. • Review alerts, investigate unusual behavior, and determine the scope and impact of potential security events. • Help deploy, maintain, and improve security safeguards, standards, and operational controls across the infrastructure. • Perform technical analysis and troubleshooting to resolve security-related system problems and reduce recurring issues. • Evaluate infrastructure health to identify exposure points, emerging threats, and opportunities for stronger protection. • Create and maintain clear records for incidents, remediation steps, escalation outcomes, and security procedures. • Work closely with IT staff and leadership to communicate risks, provide updates, and escalate critical matters when needed. • Provide support during after-hours incidents or urgent response situations as business needs require.
2026-05-26T00:00:00Z