We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
<p>About the Team</p><p><br></p><p>The End User Compute Engineering (EUCE) group is a specialized team within LNRS focused on optimizing and securing endpoint devices, collaboration tools, and automation processes across the enterprise. The team partners cross-functionally with security, architects, and business leaders while mentoring junior engineers.</p><p>Key Responsibilities</p><ul><li>Serve as a Subject Matter Expert (SME) across infrastructure and enterprise systems (networking, Active Directory, integrations).</li><li>Lead the strategy, design, and implementation of the EUC environment, including Intune, JAMF, Cloud Management, and VDI solutions.</li><li>Develop automation scripts, dashboards, and reporting solutions.</li><li>Collaborate with security teams on policy, compliance, and endpoint protection.</li><li>Provide mentorship and technical guidance to other engineers.</li></ul>
<p>We are looking for an experienced Director of Data Operations to join our team. This is a long-term contract position offering the opportunity to work on challenging projects that span multiple technical domains. The ideal candidate will bring a depth of expertise in software development, programming, and technical problem-solving, contributing to impactful solutions and innovations.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Work closely with business stakeholders to understand ongoing and future data needs.</li><li>Build relationships at every level of the organization and develop a deep understanding of the business context.</li><li>Work with the primary client to prioritize and manage day to day activities, task prioritization, team utilization, and data deliveries, utilizing Agile project and task management.</li><li>Lead data analytics team members to drive full data lifecycle activities, including new platform, data engineering, and reporting capabilities.</li><li>Lead day to day operations to ensure all stakeholder commitments are met.</li><li>Lead migration from legacy data warehouse and business intelligence platform to the new cloud native Azure platform.</li><li>Be hands on with the technologies, such as constructing SQL queries, in order to facilitate effective data analysis, subject domain understanding, troubleshooting, task scoping, data quality checks, and demonstrations.</li><li>Establish, maintain, and coordinate Agile development and operations, including Program Increment Planning.</li><li>Manage design, development, deployment, and operation of Microsoft Azure based data solutions.</li><li>Coordinate support from infrastructure and network support teams, vendors, and government service providers.</li><li>Maintain continuous learning to propose new approaches and solutions to meet client needs.</li><li>Incorporate and drive best practices in cloud based data infrastructure, data architecture, data quality assurance, data security, data standards, data management, data governance, data engineering, performance optimization, reporting, and analytics.</li><li>Collaborate with the client to maintain technical roadmap, ensuring incorporation of latest tools and technologies such as Generative AI.</li><li>Ensure appropriate project knowledge management and documentation.</li></ul>
We are looking for a detail-oriented Facilities Coordinator to join our team on a contract basis in Atlanta, Georgia. This role combines mailroom operations with coordination responsibilities, ensuring the seamless handling of mail distribution and other facility-related tasks. The ideal candidate will excel in both organizational and supervisory roles while maintaining strong relationships with stakeholders and vendors.<br><br>Responsibilities:<br>• Oversee daily mailroom operations, including sorting, distribution, and delivery of mail and packages.<br>• Coordinate incoming and outgoing courier services, working closely with postal providers such as FedEx and other delivery partners.<br>• Maintain accurate records of mail logs and tracking systems to ensure accountability.<br>• Supervise mailroom staff, establishing efficient workflows and procedures.<br>• Handle specialized deliveries such as certified mail, registered mail, and packages requiring signatures.<br>• Manage mail forwarding processes for employees who have relocated.<br>• Implement security protocols to safeguard sensitive mail and packages.<br>• Conduct site inspections, audits, and safety assessments to uphold building standards.<br>• Assist in the procurement and management of vendors and contractors to ensure high-quality service delivery.<br>• Support financial processes, including purchase order management and monthly accrual reporting.
<p>We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance.</p><p>• Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software.</p><p>• Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems.</p><p>• Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events.</p><p>• Perform basic system administration tasks, including user account setup and managing permissions.</p><p>• Assist with network troubleshooting, including device configurations and addressing security concerns.</p><p>• Develop and update IT documentation, including training materials and knowledge base articles.</p><p>• Collaborate with external vendors and escalate complex technical issues when necessary.</p>
