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3 results for Senior Customer Service Representative in Atlanta, GA
- Atlanta, GA
- onsite
- Temporary to Hire
- 19 - 22 USD / Hourly
- <p>We are looking for a Customer Service Representative to support customers in the medical devices industry in Atlanta, Georgia. This contract opportunity with permanent potential is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can thrive in a fast-moving, performance-focused environment. In this role, you will handle customer inquiries, resolve product and service concerns, and provide clear guidance that builds confidence and loyalty. The position requires professionalism, accuracy in documentation, and a proactive approach to solving problems.</p><p><br></p><p>Responsibilities:</p><p>• Assist customers by phone and other support channels, addressing service questions and resolving technical issues with professionalism and urgency.</p><p>• Investigate reported problems thoroughly, identify practical solutions, and close cases within established quality and productivity expectations.</p><p>• Record customer conversations, case details, and follow-up actions accurately in internal platforms such as Salesforce and related support systems.</p><p>• Route complex or unresolved matters to the appropriate internal teams to ensure timely and effective resolution.</p><p>• Explain product features, service options, and troubleshooting steps in a clear manner that helps customers use solutions successfully.</p><p>• Deliver a positive support experience that strengthens customer satisfaction, retention, and ongoing engagement.</p><p>• Manage multiple customer interactions at once while maintaining attention to detail in a high-volume contact center setting.</p>
- 2026-10-15T00:00:00Z
- Flowery Branch, GA
- onsite
- Temporary to Hire
- 19 - 22 USD / Hourly
- We are looking for a detail-oriented Customer Service Representative (Order Entry) to support daily order processing and customer communication for a growing organization in Georgia. This contract opportunity with permanent potential is ideal for someone who enjoys working in a fast-paced environment where accuracy, responsiveness, and organization are essential. In this role, you will help ensure orders move smoothly from entry through shipment while partnering with internal teams to provide timely updates and effective service.<br><br>Responsibilities:<br>• Review incoming customer orders for completeness, confirm product availability, and enter order details accurately into internal systems.<br>• Communicate with customers regarding order progress, estimated shipment timing, freight-related information, and any updates that may affect delivery.<br>• Coordinate closely with warehouse and operations teams to support accurate fulfillment and maintain alignment on outgoing shipments.<br>• Prepare order documentation such as sales orders, invoices, shipping paperwork, and Bills of Lading as needed.<br>• Handle returns, issue appropriate credit documentation, and process freight claims involving damaged merchandise.<br>• Maintain organized digital records for customer transactions, pricing details, inventory data, and related operational documents.<br>• Respond promptly to customer inquiries, resolve routine service issues, and escalate more complex concerns when appropriate.<br>• Provide current inventory information upon request and support ongoing accuracy of stock records through cross-functional communication.
- 2026-10-29T00:00:00Z
- Mableton, GA
- onsite
- Temporary / Contract
- 17 - 19 USD / Hourly
- <ul><li>Answer incoming calls, emails, and in-person inquiries from residents, visitors, and community stakeholders</li><li>Provide information regarding city services, permits, billing, utilities, public works, parks and recreation, and other municipal programs</li><li>Resolve routine service issues and escalate complex concerns to the appropriate department</li><li>Process service requests, applications, payments, and general administrative documents</li><li>Maintain accurate records of customer interactions, requests, and resolutions in city systems</li><li>Assist with front desk reception duties and direct visitors to appropriate offices or departments</li><li>Support outreach efforts by explaining policies, procedures, and service updates clearly and professionally</li><li>Collaborate with internal departments to ensure timely follow-up and issue resolution</li><li>Uphold confidentiality and maintain professionalism when handling sensitive public information</li><li>Perform other clerical and customer support duties as assigned</li></ul><p><br></p>
- 2026-10-26T00:00:00Z