<p><strong>Overview</strong></p><p>We are seeking a <strong>Manager, Salesforce Platform</strong> to lead the strategy, governance, and ongoing evolution of our Salesforce ecosystem. This role will own the platform roadmap, ensure scalable and well-governed solutions, and partner closely with business and technology leaders to maximize the value of Salesforce across the organization.</p><p>The ideal candidate combines <strong>deep Salesforce platform expertise, strategic thinking, and leadership experience</strong> to guide platform development, improve operational efficiency, and drive continuous improvement across the platform.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Platform Strategy & Roadmap</p><ul><li>Define and execute the strategic vision and roadmap for the Salesforce platform in alignment with organizational goals.</li><li>Identify opportunities to enhance platform capabilities, streamline processes, and deliver measurable business value.</li><li>Partner with business and technology stakeholders to align platform initiatives with broader enterprise priorities.</li></ul><p>Platform Governance & Standards</p><ul><li>Establish and maintain governance frameworks, platform standards, and reusable capabilities that promote scalable and consistent Salesforce solutions.</li><li>Lead governance processes to evaluate and prioritize enhancement requests across business units.</li><li>Drive best practices across configuration, development, integrations, and platform lifecycle management.</li></ul><p>Platform Ownership & Decision Authority</p><ul><li>Serve as the <strong>primary owner of the Salesforce platform</strong>, responsible for platform strategy, standards, and long-term evolution.</li><li>Provide recommendations on platform investments, architectural decisions, and capability expansion.</li><li>Collaborate with business and technology leaders to ensure platform initiatives align with strategic business objectives.</li></ul><p>Platform Delivery</p><ul><li>Prioritize and manage the Salesforce platform backlog and oversee release planning to ensure delivery of high-value platform enhancements.</li><li>Partner with business stakeholders to translate requirements into scalable Salesforce solutions.</li><li>Ensure development, configuration, and enhancements follow established platform standards and governance processes.</li></ul><p>Team Dynamic</p><ul><li>Collaborate with a cross-functional Salesforce team that includes a <strong>Salesforce Architect, Salesforce Developer, Salesforce Product/Project Manager, and Salesforce Administrators</strong>.</li><li>Provide leadership, mentorship, and guidance to support effective platform delivery and professional development across the team.</li><li>Foster collaboration between technical teams and business stakeholders.</li></ul><p>Platform Operations</p><ul><li>Oversee platform health, operational support, and issue resolution to maintain system reliability and performance.</li><li>Ensure effective monitoring, support processes, and operational stability of the Salesforce environment.</li></ul><p>Adoption & Enablement</p><ul><li>Drive Salesforce adoption across the organization through user enablement, training initiatives, and communication strategies.</li><li>Partner with business leaders to ensure Salesforce capabilities effectively support evolving business processes and operational needs.</li></ul>