Seeking an experienced Help Desk Analyst III to provide advanced technical support for end users in a large enterprise environment. Candidates should be comfortable resolving escalated tickets, mentoring entry level staff, and working in hybrid/onsite settings. Responsibilities: Resolve Tier II/III technical issues across Windows, macOS, and mobile platforms. Support end users with hardware, software, networking, and application troubleshooting. Manage Active Directory accounts, permissions, and O365 administration. Escalate and document issues as needed, ensuring SLA compliance. Provide mentoring and training to Help Desk Analysts I & II.
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
<p><strong>Key Responsibilities:</strong></p><p>· Responsible for account enrollments, ensuring accuracy and timeliness.</p><p>· Handle transaction management, maintaining meticulous records and efficient processes.</p><p>· Provide essential support in billing operations.</p><p>· Perform administrative and project tasks with precision and care.</p><p>· Contribute to optimizing processes and supporting operational goals.</p><p>· Customer service support</p>
We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization. This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.<br><br>Responsibilities:<br>• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.<br>• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.<br>• Administer network access by managing user password changes and ensuring secure connectivity.<br>• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.<br>• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.<br>• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.<br>• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.<br>• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
<p>We are looking for a detail-oriented and proactive Collections Specialist in Kennesaw, Georgia. In this long-term contract position, you will play a critical role in managing accounts receivable, resolving billing discrepancies, and maintaining positive relationships with clients. The ideal candidate will possess strong negotiation skills and a commitment to adhering to industry regulations.</p><p><br></p><p>Responsibilities:</p><p>• Negotiate payment plans and settlements with customers to resolve outstanding balances effectively.</p><p>• Maintain detailed and accurate records of all collection efforts, including customer communications and payment agreements.</p><p>• Investigate and address billing discrepancies or disputes promptly to ensure customer satisfaction.</p><p>• Partner with internal teams, such as Accounting and Customer Service, to resolve client concerns and guarantee accurate invoicing.</p><p>• Monitor aging accounts receivable reports and prioritize collection activities based on delinquency levels.</p><p>• Report regularly to management on the progress of collections, highlighting any challenges or risks.</p><p>• Ensure compliance with all applicable collections laws, including the Fair Debt Collection Practices Act, during all interactions.</p><p>• Identify and implement process improvements to enhance the efficiency and effectiveness of collection operations.</p>
<p>Robert Half's HR Solutions team is seeking a proactive and detail-oriented <strong>HR Generalist with Payroll</strong> to join our client in the Duluth, GA area. In this pivotal role, you’ll provide support across payroll and human resources functions for multiple locations, with both domestic and global operations. The HR Generalist with Payroll will assist with essential processes such as payroll management, onboarding, recruitment, benefits administration, and compliance with employment regulations. The ideal candidate will have strong organizational skills and the ability to multitask effectively in a fast-paced business environment. Success in this role requires a high attention to detail, a sense of urgency, and a commitment to delivering results. If you’re passionate about contributing to the growth and operational excellence of a thriving company, this role is for you. The position is primarily onsite in our Duluth office with occasional remote work flexibility.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Payroll Operations:</strong> Manage payroll processes, ensuring accuracy and compliance with submission deadlines. This includes handling updates, reviewing documentation, generating reports, reconciling statements, and liaising with the HR team for approvals.</li><li><strong>HR Administration:</strong> Provide coordination and support for various HR functions, including record-keeping, onboarding, recruitment, benefits administration, and compliance audits.</li><li><strong>Onboarding & Preboarding:</strong> Facilitate the onboarding experience for new hires by managing schedules, documentation, training sessions, and checklist alignments across departments.</li><li><strong>Benefits Support:</strong> Administer health and welfare plan enrollments, terminations, and changes. Reconcile benefits data and coordinate with payroll providers for accurate deductions.</li><li><strong>Employee Relations:</strong> Act as the first point of contact for employee inquiries, addressing questions promptly while maintaining a customer-service-focused approach.</li><li><strong>Compliance Monitoring:</strong> Support efforts to remain in compliance with payroll, HR practices, and federal and state labor laws. Maintain I-9 files, employee attendance records, and process terminations responsibly.</li><li><strong>General HR Functions:</strong> Assist with scheduling meetings, distributing correspondence, processing mail, maintaining employee records, safety initiatives, and employee engagement programs.</li><li><strong>Recruitment Operations:</strong> Ensure smooth recruiting processes, tracking candidate progress, providing timely follow-ups, and preparing required documents.</li><li><strong>Reporting & Analytics:</strong> Generate ad hoc and scheduled data reports to support HR Manager decision-making and organizational improvements.</li><li><strong>Project Support:</strong> Assist with special HR initiatives and projects as needed.</li></ul><p><br></p>
We are looking for a skilled and dedicated Collections Specialist to join our team in Alpharetta, Georgia. In this position, you will be responsible for managing customer accounts, ensuring timely payments, and resolving billing issues. If you thrive in a fast-paced environment and excel in B2B collections, we invite you to apply.<br><br>Responsibilities:<br>• Oversee a portfolio of customer accounts, ensuring the efficient collection of outstanding balances.<br>• Record and manage collection activities using Oracle with precision and compliance to company policies.<br>• Investigate and address discrepancies in payments, billing errors, and short payments to achieve resolution.<br>• Work collaboratively with Sales, Customer Service, and Accounting teams to resolve disputes and maintain customer satisfaction.<br>• Prepare and analyze aging reports, identifying trends and sharing updates with management regarding collection progress.<br>• Recommend appropriate actions for delinquent accounts, including escalation, write-offs, or legal measures.<br>• Build and maintain positive relationships with customers while enforcing payment terms and policies.
<p>Associate Defense Litigation Attorney/Lawyer sought to join a boutique law firm in Atlanta, Georgia. This role involves handling sophisticated employment litigation and commercial litigation cases, as well as supporting intellectual property research efforts. The ideal candidate will bring a proactive approach to legal challenges and demonstrate expertise in courtroom representation and legal documentation.</p><p><br></p><p>• Manage sophisticated employment litigation and commercial litigation matters from initiation through resolution.</p><p>• Conduct thorough research and analysis to support intellectual property cases.</p><p>• Draft and prepare high-quality legal motions, briefs, and other documentation.</p><p>• Oversee discovery processes, including gathering and reviewing relevant evidence.</p><p>• Represent clients in court proceedings and deliver persuasive arguments.</p><p>• Collaborate with colleagues to develop effective litigation strategies.</p><p>• Ensure compliance with legal standards and procedures in all casework.</p><p>• Provide timely updates to clients regarding case progress and outcomes.</p><p>• Stay informed on legal trends and precedents to enhance case strategies.</p>
<p>We are looking for an Informatica Developer to design and develop application integrations via Informatica IDMC APIs using Cloud Application Integration (CAI) and Cloud Data Integration (CDI) services. This will be a 100% remote opportunity.</p><p><br></p><p>The candidate should have strong SQL database query knowledge working with applications. The developer should also have thorough experience in developing IDMC REST API interfaces with CDI and CAI. The candidate should also have expertise with testing REST APIs using a software tool such as Bruno or an equivalent. Additionally, the candidate should also have a strong understanding of JSON data formatting.</p><p>The developer should have expertise in building ETL/ELT mappings and workflows using CDI. The candidate should have experience loading a Data Warehouse and be knowledgeable with Star Schema and 3rd normal form design. The candidate will contribute throughout the data management lifecycle process areas such as data acquisition, management, manipulation, and implement integrations between SaaS vendors, on-premise applications, and the Enterprise Data Warehouse environment.</p><p><br></p><p>Essential duties & responsibilities are:</p><p>• Work with Informatica Tech Lead, IT database administrators, systems administrators, and data warehousing development teams</p><p>• Support development, migration of data through Informatica IDMC API integrations, procedure development, troubleshooting, system configuration, security administration, and account setup.</p><p>• Support the lifecycle of physical data models and data maps for data warehouse system.</p><p>• Aid end users and programmers regarding data warehouse related problems and issues.</p><p>• Provide technical expertise to end-users who create complex queries and reports.</p><p>• Coordinate, schedule, and tests upgrades to the data warehouse system.</p>
IT Systems Engineer We are seeking an IT Systems Engineer to design, implement, maintain, and optimize our internal systems and infrastructure in a hybrid environment to ensure the stability, security, scalability, and performance of our on-premises and cloud-based IT systems. This role combines hands-on technical responsibilities with strategic planning and cross-functional collaboration. You will act as a technical lead for projects, provide Tier 2/3 escalation support, and ensure our infrastructure evolves in line with business needs. <br> This is a 5-DAY ONSITE ROLE in Atlanta GA!
<p><strong>Job Title:</strong> Analyst, IS Business Intelligence </p><p> <strong>Service Type:</strong> Contract- 35 Weeks </p><p> <strong>Location:</strong> Remote </p><p><br></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking a detail-oriented and analytical <strong>IS Business Intelligence Analyst</strong> to join our team on a temporary basis. This individual contributor role is ideal for someone passionate about driving process improvements through data-driven insights and business analysis.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Analyze non-IT business challenges and translate them into actionable requirements.</li><li>Collaborate with stakeholders to identify process improvement opportunities and assess performance.</li><li>Develop frameworks to evaluate financial payback and return on investment (ROI) for proposed initiatives.</li><li>Prepare documentation outlining current and future state processes.</li><li>Recommend alternative solutions and support decision-making with clear, data-backed insights.</li><li>Facilitate communication between process owners and solution developers to ensure alignment and understanding.</li></ul>
<p>We are looking for a detail-oriented Attorney to join our team on a long-term contract basis. In this role, you will provide critical legal support by reviewing, drafting, and negotiating software license agreements and other related contracts. This position will play a key role in ensuring compliance with state procurement regulations and mitigating risks associated with unacceptable contract terms. This is a remote opportunity based out of Atlanta, Georgia.</p><p><br></p><p>Responsibilities:</p><p>• Review, draft, and negotiate contracts, amendments, and software license agreements to ensure compliance with state regulations.</p><p>• Identify and address non-compliant clauses in software agreements, particularly those that conflict with Georgia state requirements.</p><p>• Collaborate with internal teams to support the procurement process and ensure contracts align with legal and operational standards.</p><p>• Provide guidance on subscription-based IT and cloud-computing agreements, ensuring adherence to state policies.</p><p>• Analyze reseller agreements and associated terms to mitigate risks related to third-party ownership provisions.</p><p>• Advise stakeholders on prohibited contractual clauses and recommend alternative terms that comply with state laws.</p><p>• Assist in the renewal process for existing software agreements, ensuring terms remain compliant and favorable.</p><p>• Maintain organized records of contract reviews, negotiations, and approvals for audit and reference purposes.</p><p>• Stay updated on state procurement policies and legal requirements to inform contract management practices.</p>
We are looking for a detail-oriented Accounting Assistant to join our team in Atlanta, Georgia. This is a long-term contract position within the construction industry, offering an excellent opportunity for growth and skill development. The role combines both in-office and remote work, providing flexibility once the initial training period is completed.<br><br>Responsibilities:<br>• Process and close settlement statements in the Lawson system, ensuring accurate recognition of revenue, inventory, and cost of sales.<br>• Assist the team in meeting daily goals by managing a set number of home closings, gradually increasing responsibilities as proficiency grows.<br>• Perform accounts payable (AP) and accounts receivable (AR) tasks to support financial operations.<br>• Conduct bank reconciliations to ensure financial accuracy and compliance.<br>• Code invoices accurately and maintain organized records for auditing purposes.<br>• Collaborate with team members to streamline processes and achieve monthly targets.<br>• Utilize Excel for basic data parsing and learn advanced functions like pivot tables and VLOOKUPs as needed.<br>• Participate in training and development activities to enhance accounting skills and knowledge.
<p>Robert Half HR Solutions is currently sourcing for an Employee Relations Process Project Manager for our client. This role is fully remote. This HR Project Manager requires deep expertise in Employee Relations process establishment and scalability. This contract is expected to last 4-6 months in duration with the possibility for extension based on business needs. In this role, you will lead the design and implementation of a revamped Employee Relations process for a large healthcare organization with over 10,000 employees. This position offers an exciting opportunity to drive meaningful improvements in case management, compliance, and organizational development. Our client has processes established, however the business need requires a new evolution of what is currently in practice. </p><p><br></p><p>Responsibilities:</p><p>• Evaluate existing Employee Relations processes, tools, and resources to identify areas for enhancement and optimization.</p><p>• Develop a multi-tiered Employee Relations case management model, including self-service options and escalation paths for complex cases.</p><p>• Design comprehensive workflows, escalation procedures, and end-to-end processes for managing Employee Relations cases.</p><p>• Create detailed documentation, playbooks, and decision-making frameworks for HR professionals and people managers.</p><p>• Deliver targeted training programs for HR managers and people leaders, enabling them to handle cases effectively within their respective tiers.</p><p>• Develop self-service training modules for managers to address routine Employee Relations concerns independently.</p><p>• Provide strategic guidance on risk mitigation, compliance, and employment law considerations to ensure organizational alignment.</p><p>• Collaborate with legal teams and internal stakeholders to ensure the successful integration of the revamped Employee Relations framework into broader HR operations.</p><p>• Recommend and implement tools or technology solutions for effective tracking, reporting, and management of Employee Relations cases.</p>
We are looking for a skilled attorney to join our team in Atlanta, Georgia, on a long-term contract basis. This role involves providing legal counsel and support to various departments, including public works, purchasing, and real estate, while managing contracts and resolutions for the Board of Commissioners. The position requires daily onsite engagement to ensure seamless operations and compliance.<br><br>Responsibilities:<br>• Draft and review legal documents, including contracts, leases, and resolutions, ensuring accuracy and alignment with legal standards.<br>• Provide legal counsel and advice to departments such as public works, facilities, purchasing, and land bank on operational and legislative matters.<br>• Negotiate and manage real estate agreements, including leases and right-of-access deals, in collaboration with developers and stakeholders.<br>• Prepare briefing memos and legal documentation to be presented to the Board of Commissioners on a weekly basis.<br>• Process contracts and other legal items through internal systems, including DocuSign, to maintain compliance and transparency.<br>• Collaborate with government departments to address legal and operational needs effectively.<br>• Engage in daily onsite meetings and communications with clients to address legal concerns and ensure smooth workflows.<br>• Assist in drafting and reviewing legislation requests related to public works and real estate matters.<br>• Ensure all legal documents are processed and finalized in a timely manner to meet organizational goals.
